What is LiveChat ChatBot?
LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
2
Since last award
91 Plan to Renew
3
Since last award
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LiveChat ChatBot?
Pros
- Saves Time
- Respectful
- Continually Improving Product
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Voice or Text Input
Leads Generation
Multi-channel
Application Programming Interface
Workflow Processing
Personalized Service
Translation
Knowledgebase
Scheduled Availability
Integration With CRM
Learning and Adaptability
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Customization
Ease of Data Integration
Business Value Created
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
LiveChat ChatBot Reviews
Dean N.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Dec 2021
Dissapointed with the cost of the product.
Likeliness to Recommend
What differentiates LiveChat ChatBot from other similar products?
the web app is very good and workd seemslessly with other apps.
What is your favorite aspect of this product?
the web app
What do you dislike most about this product?
theost of the monthly support.
What recommendations would you give to someone considering this product?
very good chat to use but please bear in ind the cost related to the support.
Pros
- Caring
- Saves Time
- Generous Negotitation
- Continually Improving Product
Cons
- Vendor's Interest First
- Security Frustrates
- Inhibits Innovation
Please tell us why you think this review should be flagged.
James W.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Nov 2021
Communication with customers is always smooth.
Likeliness to Recommend
What differentiates LiveChat ChatBot from other similar products?
Features basically. For me, this is the point of difference between Livechat and every other helpdesk solution out there. Features such as sneak-peek for chat messages, canned responses, chat archiving , chat reports etc make my Livechat experience a unique one, different from what is obtainable with any other close substitute out there.
What is your favorite aspect of this product?
Livechat is simply intuitive and this is my favorite aspect of this product. Whether I am using Livechat on my mobile application or on web browser , or as a desktop installation, Livechat is just easy to use without any complex bell and whistle. It took me less than a day to get accustomed to Livechats navigations and controls, when I first used it four year ago, at my previous workplace. That is how intuitive Livechat has been.
What do you dislike most about this product?
Nothing, nothing, nothing. I am absolutely okay with the quality of this product. So much that I have nothing to dislike about Livechat.
What recommendations would you give to someone considering this product?
I will recommend Livechat as the first helpdesk product to be considered , by anyone seeking to adopt an helpdesk solution. Regardless of the team size.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
keila s.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2021
Excelente herramienta de Chat en vivo
Likeliness to Recommend
What differentiates LiveChat ChatBot from other similar products?
En efecto, este software es una excelente alternativa para mejorar la atención al cliente en cuanto a soporte técnico y dar solución algún problema que se presente sin esperar tanto tiempo ya que es inmediata, y así lograr una mejor participación y no requiere un trabajo de TI pesado.
What is your favorite aspect of this product?
Para mí, LiveChat me permite ver como otros agentes se comunican con los visitantes, los mensajes que los clientes dejen cuando no este activo mi chat se almacenaran a través de los tickets y se mostrará un mensaje indicando mi falta de disponibilidad.
What do you dislike most about this product?
En mi opinión, este software es de gran ayuda , ha sido muy útil en todo el recorrido con mis clientes, el único inconveniente es que es necesario tener banda ancha para poder usarlo con satisfacción.
What recommendations would you give to someone considering this product?
Lo recomiendo en su totalidad facilita la comunicación entre una empresa y sus clientes, tiene pulcritud y es muy fácil de usar Por lo cual antes de acceder verifique su conexión a internet.
Pros
- Helps Innovate
- Enables Productivity
- Unique Features
- Efficient Service
Please tell us why you think this review should be flagged.
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