LiveChat ChatBot Logo
LiveChat ChatBot Logo
LiveChat

LiveChat ChatBot

Composite Score
8.4 /10
CX Score
8.5 /10
Category
LiveChat ChatBot
8.4 /10

What is LiveChat ChatBot?

LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

LiveChat ChatBot won the following awards in the Chatbots category

Filter By

LiveChat ChatBot Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LiveChat ChatBot.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

2
Since last award

91 Plan to Renew

3
Since last award

80 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LiveChat ChatBot?

7% Negative
7% Neutral
86% Positive

Pros

  • Saves Time
  • Respectful
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 80

Voice or Text Input

81

Leads Generation

81

Multi-channel

81

Application Programming Interface

80

Workflow Processing

80

Personalized Service

80

Translation

79

Knowledgebase

79

Scheduled Availability

79

Integration With CRM

79

Learning and Adaptability

78

Vendor Capability Ratings

Average 79

Ease of Implementation

82

Quality of Features

81

Usability and Intuitiveness

81

Breadth of Features

80

Ease of IT Administration

79

Ease of Customization

79

Ease of Data Integration

79

Business Value Created

78

Product Strategy and Rate of Improvement

78

Availability and Quality of Training

77

Vendor Support

77

LiveChat ChatBot Reviews

Dean N.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2021

Dissapointed with the cost of the product.

Likeliness to Recommend

6 /10

What differentiates LiveChat ChatBot from other similar products?

the web app is very good and workd seemslessly with other apps.

What is your favorite aspect of this product?

the web app

What do you dislike most about this product?

theost of the monthly support.

What recommendations would you give to someone considering this product?

very good chat to use but please bear in ind the cost related to the support.

Pros

  • Caring
  • Saves Time
  • Generous Negotitation
  • Continually Improving Product

Cons

  • Vendor's Interest First
  • Security Frustrates
  • Inhibits Innovation

James W.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2021

Communication with customers is always smooth.

Likeliness to Recommend

10 /10

What differentiates LiveChat ChatBot from other similar products?

Features basically. For me, this is the point of difference between Livechat and every other helpdesk solution out there. Features such as sneak-peek for chat messages, canned responses, chat archiving , chat reports etc make my Livechat experience a unique one, different from what is obtainable with any other close substitute out there.

What is your favorite aspect of this product?

Livechat is simply intuitive and this is my favorite aspect of this product. Whether I am using Livechat on my mobile application or on web browser , or as a desktop installation, Livechat is just easy to use without any complex bell and whistle. It took me less than a day to get accustomed to Livechats navigations and controls, when I first used it four year ago, at my previous workplace. That is how intuitive Livechat has been.

What do you dislike most about this product?

Nothing, nothing, nothing. I am absolutely okay with the quality of this product. So much that I have nothing to dislike about Livechat.

What recommendations would you give to someone considering this product?

I will recommend Livechat as the first helpdesk product to be considered , by anyone seeking to adopt an helpdesk solution. Regardless of the team size.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

keila s.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Excelente herramienta de Chat en vivo

Likeliness to Recommend

9 /10

What differentiates LiveChat ChatBot from other similar products?

En efecto, este software es una excelente alternativa para mejorar la atención al cliente en cuanto a soporte técnico y dar solución algún problema que se presente sin esperar tanto tiempo ya que es inmediata, y así lograr una mejor participación y no requiere un trabajo de TI pesado.

What is your favorite aspect of this product?

Para mí, LiveChat me permite ver como otros agentes se comunican con los visitantes, los mensajes que los clientes dejen cuando no este activo mi chat se almacenaran a través de los tickets y se mostrará un mensaje indicando mi falta de disponibilidad.

What do you dislike most about this product?

En mi opinión, este software es de gran ayuda , ha sido muy útil en todo el recorrido con mis clientes, el único inconveniente es que es necesario tener banda ancha para poder usarlo con satisfacción.

What recommendations would you give to someone considering this product?

Lo recomiendo en su totalidad facilita la comunicación entre una empresa y sus clientes, tiene pulcritud y es muy fácil de usar Por lo cual antes de acceder verifique su conexión a internet.

Pros

  • Helps Innovate
  • Enables Productivity
  • Unique Features
  • Efficient Service

Most Popular LiveChat ChatBot Comparisons