LiveChat ChatBot Logo
LiveChat ChatBot Logo
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LiveChat ChatBot

8.3 /10
Category
LiveChat ChatBot
8.3 /10

What is LiveChat ChatBot?

LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat.

Company Details


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Awards & Recognition

LiveChat ChatBot won the following awards in the Chatbots category

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LiveChat ChatBot Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LiveChat ChatBot.

82 Likeliness to Recommend

1
Since last award

90 Plan to Renew

2
Since last award

79 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LiveChat ChatBot?

7% Negative
9% Neutral
84% Positive

Pros

  • Enables Productivity
  • Saves Time
  • Respectful
  • Continually Improving Product

Feature Ratings

Average 80

Multi-channel

84

Knowledgebase

82

Workflow Processing

81

Application Programming Interface

81

Translation

80

Scheduled Availability

80

Voice or Text Input

80

Personalized Service

80

Leads Generation

79

Learning and Adaptability

79

Integration With CRM

78

Vendor Capability Ratings

Average 80

Quality of Features

82

Ease of Implementation

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Ease of Customization

80

Ease of IT Administration

80

Breadth of Features

80

Business Value Created

79

Vendor Support

78

Product Strategy and Rate of Improvement

78

Availability and Quality of Training

77

LiveChat ChatBot Reviews

Norma A.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

"Excellent tool that every website must have."

Likeliness to Recommend

7 /10

What differentiates LiveChat ChatBot from other similar products?

In contrast to competing software, ours is affordably priced, performs as advertised, and accomplishes its primary goal of providing a user-friendly environment in which to address customer inquiries.

What is your favorite aspect of this product?

Incredibly smooth and easy integration with third-party applications, as well as fantastic live chats. Powerful, efficient live chats that put smiles on customers' faces. live chat, customer relationship management, lead generation, and API integration with other third-party apps.

What do you dislike most about this product?

User authentication and security should be strengthened.

What recommendations would you give to someone considering this product?

Because of its user-friendly interface and seamless integration, I highly recommend this tool.

Pros

  • Trustworthy
  • Unique Features
  • Efficient Service
  • Effective Service

Sharon M.

  • Role: Sales Marketing
  • Industry: Apparel
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

"Livechat ChatBot is simple and works great."

Likeliness to Recommend

8 /10

What differentiates LiveChat ChatBot from other similar products?

Unlike competing software, it has features like a conversation archive, the ability to filter messages based on predefined criteria, conversation routing, etc. They make sure that we're sending messages to prospective consumers at the correct time, mining useful data from those exchanges, and, most critically, matching the proper individuals with each client so that we can maintain meaningful dialogues.

What is your favorite aspect of this product?

Because we now have a link for live chat on our website, we are able to receive feedback from patients who have questions or need assistance. This has proven to be an extremely useful addition to our website.

What do you dislike most about this product?

There is nothing negative that can be said about this software; it possesses all of the features that I desire and that I appreciate, as well as possibly some additional ones.

What recommendations would you give to someone considering this product?

The setup process for this software is straightforward, therefore I would advise using it, but the chatbot requires a subscription to a separate service, which adds overhead to our business. They might have chosen not to implement that option.

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Effective Service

Anna C.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

“This tool is great, I love it.”

Likeliness to Recommend

8 /10

What differentiates LiveChat ChatBot from other similar products?

The user-friendliness and attractiveness of this program's user interface set it apart from similar products on the market.

What is your favorite aspect of this product?

It is convenient that any organization that makes use of this product can provide you with an answer that is both prompt and accurate. It is a really smooth running rapid chat software that enables you to get answers in a very short amount of time.

What do you dislike most about this product?

Even after a person has left the conversation, it may appear as though they are still participating. I would prefer that it either delete itself automatically or go away and offer a message that indicates that the user has left the conversation.

What recommendations would you give to someone considering this product?

It's simple to set up and customize, the chatbot and automation features help us save time and money, and the support team is always available to answer our questions.

Pros

  • Reliable
  • Trustworthy
  • Unique Features
  • Efficient Service

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