LiveChat

LiveChat ChatBot

Composite Score

8.5 /10

CX Score

8.5 /10

139 Reviews Write a Review

Claim Software

What is LiveChat ChatBot?

LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat.

Company Details

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Awards & Recognition

LiveChat ChatBot won the following awards in the Chatbots category

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0 Top Rated Capabilities

1 Top Rated Features

2023

0 Top Rated Capabilities

1 Top Rated Features

2022

LiveChat ChatBot Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LiveChat ChatBot.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

2
Since last award

91 Plan to Renew

3
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LiveChat ChatBot?

7% Negative

7% Neutral

86% Positive

Pros

Continually Improving Product
Saves Time
Respectful
Performance Enhancing

Feature Ratings

Average 80

Voice or Text Input

Leads Generation

Multi-channel

Application Programming Interface

Workflow Processing

Personalized Service

Translation

Knowledgebase

Scheduled Availability

Integration With CRM

Learning and Adaptability

Vendor Capability Ratings

Average 80

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Customization

Ease of Data Integration

Business Value Created

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

LiveChat ChatBot Reviews

Sara C.

Role: Consultant
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

Great Potential

Likeliness to Recommend

9 /10

What differentiates LiveChat ChatBot from other similar products?

LiveChat ChatBot differentiates itself from competitors through its highly intuitive conversation builder, allowing users to create custom chat flows with minimal technical skills. It also stands out with its extensive integration capabilities, enabling seamless connections with CRMs, social media platforms, and e-commerce solutions like Shopify, which streamlines operations and enhances customer experiences. Additionally, its omnichannel support ensures smooth functionality across various channels—whether on websites, mobile apps, or social media—providing businesses with a unified platform for customer engagement.

What is your favorite aspect of this product?

My favorite aspect of LiveChat ChatBot is its integration capabilities. It seamlessly connects with CRM systems, e-commerce platforms, and social media channels, allowing businesses to maintain a unified and efficient workflow across all their tools. This integration helps personalize customer interactions and streamlines processes like order management and customer support, making it a versatile and powerful tool for businesses.. The flexibility to integrate across platforms makes it ideal for businesses looking to improve operational efficiency and enhance customer experiences.

What do you dislike most about this product?

What I dislike most about LiveChat ChatBot is its limited AI adaptability. While it offers useful features, the chatbot's AI could improve in handling more complex queries and adapting to unique customer needs. The machine learning capabilities are not as advanced as some other platforms, which can limit the bot's ability to evolve its responses over time without significant manual intervention. Additionally, the customization options, though good, could be further expanded to allow even more flexibility in creating unique user experiences.

What recommendations would you give to someone considering this product?

If you're considering LiveChat ChatBot, I recommend evaluating how well it integrates with your existing tools like CRM systems and e-commerce platforms, as this is one of its standout features. While it’s highly customizable with a user-friendly interface, the AI lacks advanced adaptability, so manual updates may be needed to improve responses over time. It performs well across multiple platforms, making it ideal for businesses that require omnichannel support, but make sure to test its features to ensure they align with your specific needs.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Akash H.

Role: Information Technology
Industry: Insurance
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2024

Easy to use. It is one of the best chatbot to use.

Likeliness to Recommend

8 /10

What differentiates LiveChat ChatBot from other similar products?

ChatBot scans website or other designated resource to provide quick and accurate AI-generated answers to customer questions.

What is your favorite aspect of this product?

UI and fast response time

What do you dislike most about this product?

Pricing is little bit on the higher side

What recommendations would you give to someone considering this product?

Must try 14 days trial product

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Sreenath V.

Role: Consultant
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2024

Fantastic product

Likeliness to Recommend

7 /10

What differentiates LiveChat ChatBot from other similar products?

For larger companies seeking cost-effective chat software, LiveChat and ChatBot are excellent options. Both products offer efficient management capabilities at an affordable price

What is your favorite aspect of this product?

LiveChat seamlessly integrates with popular messaging platforms like Facebook Messenger, Telegram, and WhatsApp, allowing our clients to connect directly from their preferred apps. This ensures convenient and accessible communication without requiring them to visit our website

What do you dislike most about this product?

While our chatbot's natural language processing has made significant strides, it still requires ongoing refinement and training to improve its responses over time. Unlike a human agent, the chatbot cannot independently learn from its interactions without our team's input. However, it serves as a valuable tool for our support agents, assisting them by handling routine inquiries and freeing up their time for more complex issues

What recommendations would you give to someone considering this product?

Because of its user-friendly interface and seamless integration, I highly recommend this tool

Pros

Continually Improving Product
Includes Product Enhancements
Helps Innovate
Reliable

LiveChat ChatBot

What is LiveChat ChatBot?

Company Details

Need Assistance?

Awards & Recognition

LiveChat ChatBot Ratings

83 Likeliness to Recommend

2 Since last award

91 Plan to Renew

3 Since last award

81 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love LiveChat ChatBot?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Multi-channel Supports live chat, mobile app, powerbot and messenger

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Translation Supports automatic translate to multiple languages.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Integration With CRM The chatbot’s integration with the organization’s CRM would allow for customer information to be queried, once the customer’s identity has been verified.

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

LiveChat ChatBot Reviews

Sara C.

Great Potential

Likeliness to Recommend

Pros

Akash H.

Easy to use. It is one of the best chatbot to use.

Likeliness to Recommend

Pros

Sreenath V.

Fantastic product

Likeliness to Recommend

Pros

Most Popular LiveChat ChatBot Comparisons

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Laiye Chatbot

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Feature Ratings

Voice or Text Input

Leads Generation

Multi-channel

Application Programming Interface

Workflow Processing

Personalized Service

Translation

Knowledgebase

Scheduled Availability

Integration With CRM

Learning and Adaptability

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Customization

Ease of Data Integration

Business Value Created

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support