What is LiveChat ChatBot?
LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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82 Likeliness to Recommend
1
Since last award
90 Plan to Renew
2
Since last award
79 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LiveChat ChatBot?
Pros
- Enables Productivity
- Saves Time
- Respectful
- Continually Improving Product
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Multi-channel
Knowledgebase
Workflow Processing
Application Programming Interface
Translation
Scheduled Availability
Voice or Text Input
Personalized Service
Leads Generation
Learning and Adaptability
Integration With CRM
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Usability and Intuitiveness
Ease of Data Integration
Ease of Customization
Ease of IT Administration
Breadth of Features
Business Value Created
Vendor Support
Product Strategy and Rate of Improvement
Availability and Quality of Training
LiveChat ChatBot Reviews
- Role: Information Technology
- Industry: Education
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2020
Simple and easy to use but very basic
Likeliness to Recommend
Pros
- Performance Enhancing
- Enables Productivity
- Efficient Service
- Effective Service
Cons
- Less Reliable
- Commodity Features
- Less Generous
Please tell us why you think this review should be flagged.
Naveen G.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Leader or Manager
Submitted Dec 2020
Fantastic product, great features and support
Likeliness to Recommend
What differentiates LiveChat ChatBot from other similar products?
Good product support
What is your favorite aspect of this product?
User interface
What do you dislike most about this product?
Nothing in particular
What recommendations would you give to someone considering this product?
Great product, integrates easily with other applications
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
- Role: Information Technology
- Industry: Gaming and Hospitality
- Involvement: IT Leader or Manager
Submitted Dec 2020
Such a streamlined process
Likeliness to Recommend
Pros
- Helps Innovate
- Reliable
- Unique Features
- Inspires Innovation
Please tell us why you think this review should be flagged.
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