LiveAgent

What differentiates LiveAgent from other similar products?

I really like the platform, since it is really simple to operate and I can thus practice my customer support agents on it. The platform has a wide variety of appealing features, some of which are detailed in the following list: The ability to share a mailbox, improved lead capture and engagement, heightened efficiency, outstanding value for the money, and a great deal of additional benefits are also included.

What is your favorite aspect of this product?

It has allowed us to segment our clients and better serve those who require assistance, and it has facilitated the creation of individualized support forms, which has facilitated the tracking and resolution of problems. Additionally, as a result of our increased productivity, we have been able to save both time and money. We are relieved that LiveAgent employs a new spam filter since it means that we will finally get emails from all of our customers.

What do you dislike most about this product?

Only the most expensive tier, which often comes with numerous features and options that you might not want, offers a link to social media; however, if you wish to add any of these features à la carte, doing so will be expensive on its own.

What recommendations would you give to someone considering this product?

If you are thinking about using LiveAgent, one piece of advise I can give you is to spend some time figuring out how to use the tools that it provides. For some of them, it isn't exactly obvious how to do it, but if you put in the effort to figure it out, you'll find that the service is more than worth it.

What differentiates LiveAgent from other similar products?

LiveAgent's pricing packages are pay as you use which means we are able to scale up as the company grows. We are able to use one license to embed separate knowledge portals, contact forms, and chat buttons on all our brand sites.

What is your favorite aspect of this product?

Plenty of features are customizable and tailored to our business needs. The vendor listens hard to feedback and constantly works to improve the software.

What do you dislike most about this product?

Though the mobile app is still convenient to work with, its interface could use some improvements.

What recommendations would you give to someone considering this product?

LiveAgent is a leading help desk service that is definitely one of the best solutions of this type in the market. You can easily sign up for a convenient 14-day trial plan to test drive the system's features

What differentiates LiveAgent from other similar products?

Use the internal notes to message other agents in the ticket, reduces the need for outside threads like email. Any notes can be recorded for nay future interaction in that particular ticket. Templates eliminate the timely process of writing a unique response to each and every support request.

What is your favorite aspect of this product?

The possibility of creating a library of canned replies to pull into our support tickets. It also helps keep tabs on how each agent is performing.

What do you dislike most about this product?

Not all articles published in the public knowledge base provide quick solutions to customer issues

What recommendations would you give to someone considering this product?

Choosing LiveAgent will help your company to move forward in areas like effectively and mainly customer satisfaction. It offers features like chat assignments, automatic routing and complex analytics.