LimeSurvey Customer Reviews 2024

LimeSurvey

Composite Score

7.2 /10

CX Score

7.4 /10

12 Reviews Write a Review

Claim Software

What is LimeSurvey?

LimeSurvey is the optimal online survey tool for research institutes, universities and other educational institutions.

Company Details

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Awards & Recognition

LimeSurvey won the following awards in the Survey Software category

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4 Top Rated Capabilities

8 Top Rated Features

2023

2 Top Rated Capabilities

6 Top Rated Features

2022

LimeSurvey Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LimeSurvey.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

100 Plan to Renew

91 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LimeSurvey?

0% Negative

6% Neutral

94% Positive

Pros

Efficient Service
Saves Time
Respectful
Generous Negotitation

Feature Ratings

Average 79

Role and User Management

Templates & Question Library

Data Analysis and Visualization

Multi-Media Support

Customizable Branding

Questionnaire Design/Survey Builder

Multi-Channel Distribution

Collaboration

Branching and Logic

APIs and Integration

3rd-Party Integrations

Vendor Capability Ratings

Average 85

Ease of Customization

Ease of Implementation

Usability and Intuitiveness

Vendor Support

Ease of Data Integration

Breadth of Features

Availability and Quality of Training

Ease of IT Administration

Quality of Features

Business Value Created

Product Strategy and Rate of Improvement

LimeSurvey Reviews

Kari C.

Role: Sales Marketing
Industry: Utilities
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Excellent Engagement and Survey Program.

Likeliness to Recommend

10 /10

What differentiates LimeSurvey from other similar products?

LimeSurvey has a library of templates and questions, which the user can modify to develop their own. LimeSurvey has mobile support, and optimization is done to make it compatible with devices which supports the web connection.

What is your favorite aspect of this product?

LimeSurvey allows the customization of brands, which improves the reputation that a company has. More so, LimeSurvey has the multi media support, which offers necessary technical and primary help to users.

What do you dislike most about this product?

The problematic part of LimeSurvey is failure to allow us upload content or documents that supports a given survey, and this would improve the credibility of a research.

What recommendations would you give to someone considering this product?

Having a credible tool for research is a big hustle. However, LimeSurvey came in the market to act as the primary assistance on engaging almost every body in the company.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Information Technology
Industry: Chemicals
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jul 2021

LimeSurvey helps you create surveys.

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sandra C.

Role: Consultant
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2021

fair product

Likeliness to Recommend

5 /10

What differentiates LimeSurvey from other similar products?

it's ease of use

What is your favorite aspect of this product?

the customization

What do you dislike most about this product?

limited email handling

What recommendations would you give to someone considering this product?

keep the questions short

Pros

Trustworthy
Efficient Service
Continually Improving Product
Reliable

LimeSurvey

What is LimeSurvey?

Company Details

Need Assistance?

Awards & Recognition

LimeSurvey Ratings

87 Likeliness to Recommend

1 Since last award

100 Plan to Renew

91 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love LimeSurvey?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Role and User Management Enable different levels of access and permissions based on role.

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

Data Analysis and Visualization Ability to plot or graph the data in a visual format, such as line charts or pie graphs.​

Multi-Media Support Product allows for the inclusion of images, videos, audio within the survey.

Customizable Branding Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Questionnaire Design/Survey Builder Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Collaboration Invite people to review or edit the survey before sending them out.

Branching and Logic Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

APIs and Integration Has inbuilt APIs allowing access to the database layer without having to go through JDBC/ODBC.

3rd-Party Integrations Integration with 3rd Party platforms (Zoho Products, MailChimp, Eventbrite, Google Sheet, Zendesk, Slack, Shopify, Webhooks etc.)

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

LimeSurvey Reviews

Kari C.

Excellent Engagement and Survey Program.

Likeliness to Recommend

Pros

LimeSurvey helps you create surveys.

Likeliness to Recommend

Pros

Sandra C.

fair product

Likeliness to Recommend

Pros

1
Since last award

1
Since last award

Feature Ratings

Role and User Management

Templates & Question Library

Data Analysis and Visualization

Multi-Media Support

Customizable Branding

Questionnaire Design/Survey Builder

Multi-Channel Distribution

Collaboration

Branching and Logic

APIs and Integration

3rd-Party Integrations

Vendor Capability Ratings

Ease of Customization

Ease of Implementation

Usability and Intuitiveness

Vendor Support

Ease of Data Integration

Breadth of Features

Availability and Quality of Training

Ease of IT Administration

Quality of Features

Business Value Created

Product Strategy and Rate of Improvement