LastPass Customer Reviews 2024

LastPass

Composite Score

8.6 /10

CX Score

8.5 /10

107 Reviews Write a Review

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What is LastPass?

LastPass manages your passwords and online life, so you don't have to. We've made going online easier and safer, and supporting all of your browsers, operating systems, and mobile devices since 2008.

Company Details

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Awards & Recognition

LastPass won the following awards in the Password Management category

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1 Top Rated Capabilities

12 Top Rated Features

2023

2 Top Rated Capabilities

10 Top Rated Features

2022

LastPass Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LastPass.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

91 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LastPass?

7% Negative

11% Neutral

82% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Respectful

Feature Ratings

Average 85

Credential Management

Password Generator

Encryption and Decryption

Work and Personal

Vault for Each User

Multi-Factor Authentication (MFA)

Autosave and Autofill

Access From Multiple Devices

Credential Rotation

Team Management

End User Self Serve

Vendor Capability Ratings

Average 81

Business Value Created

Breadth of Features

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Vendor Support

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

LastPass Reviews

Alexis T.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2021

Easily deployable as an Enterprise Solution

Likeliness to Recommend

9 /10

What differentiates LastPass from other similar products?

LastPass integrates well with the browser and allows for customization in my personal vault.

What is your favorite aspect of this product?

The ease of access paired with security bolstering.

What do you dislike most about this product?

The integration features sometimes auto-fill when I don't want them to or block the "show password" option on some sites.

What recommendations would you give to someone considering this product?

It's secure, convenient, and a useful tool in your business arsenal. If you have a lot of data/sites that need to be accessed company-wide this could be agreat fit.

Pros

Reliable
Continually Improving Product
Performance Enhancing
Enables Productivity

Mukul C.

Role: Industry Specific Role
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2021

Easy to use and save a lot of time

Likeliness to Recommend

9 /10

What differentiates LastPass from other similar products?

First point would be Trust factor, as LastPass have been a industry standard since a long time. People have a certain level of trust while using Lastpass, which is totally a USP from another product. Another would be the Usability of the product, which is very user friendly and Intuitive.

What is your favorite aspect of this product?

Features, Safety and Client Service

What do you dislike most about this product?

Sharing passwords with your colleagues is sometimes frustrating experience

What recommendations would you give to someone considering this product?

Definitely go for it, it is safe, easy to use and saves a lot of productive time.

Pros

Reliable
Enables Productivity
Trustworthy
Saves Time

Sara Y.

Role: Operations
Industry: Not for Profit
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2021

This password manager helps people work from home

Likeliness to Recommend

9 /10

What differentiates LastPass from other similar products?

From a people/IT operations perspective, LastPass is different from other password managers (such as 1password) in that you can enable and disable accounts in under 90 seconds as well as mandate users change their credentials if it is determined that there is a definite security risk.

What is your favorite aspect of this product?

I like that I can use it to save important work and personal logins and that each user has their own vault for privacy purposes. It is also possible to create a shared folder in LastPass to exchange passwords with other people.

What do you dislike most about this product?

I dislike the admin console only because it was difficult to use and administer in the beginning. After some training, I finally understood what it was all about. I also wish that the platform provided new folks who have never used a password manager tool a one-pager or how-to guide for convenience.

What recommendations would you give to someone considering this product?

In order to determine whether LastPass Enterprise is right for you, I would initially recommend undergoing the free trial version to test whether this product is for you. Then, you can always upgrade to a paid, business version of the software at a later date and time.

Pros

Performance Enhancing
Unique Features
Efficient Service
Effective Service

LastPass

What is LastPass?

Company Details

Need Assistance?

Awards & Recognition

LastPass Ratings

87 Likeliness to Recommend

1 Since last award

91 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+81 Net Emotional Footprint

How much do users love LastPass?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Credential Management Software provides credential management and retrieval functionality.

Password Generator Software includes the ability for users to generate strong passwords.

Encryption and Decryption Advanced capabilities to encode data and information with visibility and controls.

Work and Personal Offers the ability for users to leverage some or all software features for personal use.

Vault for Each User Each user has access to their own password vault.

Multi-Factor Authentication (MFA) Supports multi-factor device and app authentication.

Autosave and Autofill Allows for passwords to be autosaved and autofilled when accessing resources again.

Access From Multiple Devices Software can be accessed from multiple devices. Ideally this access will be possible regardless of the operating system used.

Credential Rotation Allows for passwords to be changed or reset as needed for privileged accounts

Team Management Create and manage team members. Items can be shared across team members.

End User Self Serve Intuitive portal designed for end users to create incident tickets, request services, and access status and FAQs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

LastPass Reviews

Alexis T.

Easily deployable as an Enterprise Solution

Likeliness to Recommend

Pros

Mukul C.

Easy to use and save a lot of time

Likeliness to Recommend

Pros

Sara Y.

This password manager helps people work from home

Likeliness to Recommend

Pros

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Feature Ratings

Credential Management

Password Generator

Encryption and Decryption

Work and Personal

Vault for Each User

Multi-Factor Authentication (MFA)

Autosave and Autofill

Access From Multiple Devices

Credential Rotation

Team Management

End User Self Serve

Vendor Capability Ratings

Business Value Created

Breadth of Features

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Vendor Support

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization