LastPass Customer Reviews 2024

LastPass

Composite Score

8.6 /10

CX Score

8.5 /10

107 Reviews Write a Review

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What is LastPass?

LastPass manages your passwords and online life, so you don't have to. We've made going online easier and safer, and supporting all of your browsers, operating systems, and mobile devices since 2008.

Company Details

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Awards & Recognition

LastPass won the following awards in the Password Management category

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1 Top Rated Capabilities

12 Top Rated Features

2023

2 Top Rated Capabilities

10 Top Rated Features

2022

LastPass Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LastPass.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

91 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LastPass?

7% Negative

11% Neutral

82% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Respectful

Feature Ratings

Average 85

Credential Management

Password Generator

Encryption and Decryption

Work and Personal

Vault for Each User

Multi-Factor Authentication (MFA)

Autosave and Autofill

Access From Multiple Devices

Credential Rotation

Team Management

End User Self Serve

Vendor Capability Ratings

Average 81

Business Value Created

Breadth of Features

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Vendor Support

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

LastPass Reviews

Rahul K.

Role: Operations
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2024

Simple yet Secure - LastPass

Likeliness to Recommend

9 /10

What differentiates LastPass from other similar products?

It provides seamless synchronisation between all devices, this makes life so much simpler

What is your favorite aspect of this product?

Super easy to use, requires less training time Autofill features are also super helpful

What do you dislike most about this product?

Pricing wise, its a bit expensive

What recommendations would you give to someone considering this product?

Evaluate and identify the right pricing tier before you make the purchase decision.

Pros

Continually Improving Product
Reliable
Enables Productivity
Effective Service

William M.

Role: Sales Marketing
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

Secure, user-friendly and essential tool!

Likeliness to Recommend

10 /10

What differentiates LastPass from other similar products?

LastPass stands out because it's super secure, easy to use, and offers features like password sharing and secure notes that make managing your passwords and sensitive info a breeze

What is your favorite aspect of this product?

My favorite aspect is how easy LastPass makes managing and sharing passwords. The security features are top-notch, and the interface is really user-friendly

What do you dislike most about this product?

What I dislike most is having occasional login issues due to the extra safety measures. But I guess that’s also a good thing because it means the security is really strong.

What recommendations would you give to someone considering this product?

I’d recommend giving LastPass a try for its strong security and ease of use. Just be aware of the occasional extra security steps during login, but it's worth it for the added protection.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Thomas W.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2024

A simple yet unbreakable password manager

Likeliness to Recommend

8 /10

What differentiates LastPass from other similar products?

LaspPass is unique because of its compatibility with different platforms. You can access any account regardless of the device you are using. It can work with Microsoft, macOS, android, and iOS. This is quite convenient because you can switch devices, when necessary without limitations.

What is your favorite aspect of this product?

I think AutoFill is my favorite feature. I don't have to type complicated passwords to access various platforms. I can safely access the count with a few clicks. The 2FA feature is also great because no one can access your account just because the password is stored in the vault. I also like it because it analyzes passwords and alerts me when I reuse passwords or choose a weak password. This enhances the overall security.

What do you dislike most about this product?

I always worry that that criminals might access the thousands of passwords stored in LastPass at some point. I believe that the vendor puts in place the relevant security measures, but then again, the convenience comes with some risk, just like with any cloud-based service. You need to be a=connected to the internet to access your passwords.

What recommendations would you give to someone considering this product?

Read and understand how LastPass functions for a great experience.

Pros

Continually Improving Product
Trustworthy
Unique Features
Efficient Service

LastPass

What is LastPass?

Company Details

Need Assistance?

Awards & Recognition

LastPass Ratings

87 Likeliness to Recommend

1 Since last award

91 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+81 Net Emotional Footprint

How much do users love LastPass?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Credential Management Software provides credential management and retrieval functionality.

Password Generator Software includes the ability for users to generate strong passwords.

Encryption and Decryption Advanced capabilities to encode data and information with visibility and controls.

Work and Personal Offers the ability for users to leverage some or all software features for personal use.

Vault for Each User Each user has access to their own password vault.

Multi-Factor Authentication (MFA) Supports multi-factor device and app authentication.

Autosave and Autofill Allows for passwords to be autosaved and autofilled when accessing resources again.

Access From Multiple Devices Software can be accessed from multiple devices. Ideally this access will be possible regardless of the operating system used.

Credential Rotation Allows for passwords to be changed or reset as needed for privileged accounts

Team Management Create and manage team members. Items can be shared across team members.

End User Self Serve Intuitive portal designed for end users to create incident tickets, request services, and access status and FAQs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

LastPass Reviews

Rahul K.

Simple yet Secure - LastPass

Likeliness to Recommend

Pros

William M.

Secure, user-friendly and essential tool!

Likeliness to Recommend

Pros

Thomas W.

A simple yet unbreakable password manager

Likeliness to Recommend

Pros

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Feature Ratings

Credential Management

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Multi-Factor Authentication (MFA)

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Access From Multiple Devices

Credential Rotation

Team Management

End User Self Serve

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