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LastPass Logo
LastPass US LP

LastPass

Composite Score
8.6 /10
CX Score
8.5 /10
Category
LastPass
8.6 /10

What is LastPass?

LastPass manages your passwords and online life, so you don't have to. We've made going online easier and safer, and supporting all of your browsers, operating systems, and mobile devices since 2008.

Company Details


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Awards & Recognition

LastPass won the following awards in the Password Management category

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LastPass Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LastPass.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

91 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LastPass?

7% Negative
11% Neutral
82% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Respectful

Feature Ratings

Average 85

Credential Management

89

Password Generator

88

Encryption and Decryption

87

Work and Personal

87

Vault for Each User

87

Multi-Factor Authentication (MFA)

86

Autosave and Autofill

86

Access From Multiple Devices

85

Credential Rotation

84

Team Management

84

End User Self Serve

84

Vendor Capability Ratings

Average 81

Business Value Created

84

Breadth of Features

82

Quality of Features

82

Ease of Implementation

82

Usability and Intuitiveness

82

Ease of IT Administration

82

Vendor Support

81

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

77

Ease of Customization

76

LastPass Reviews

Nicholas P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2023

Seamless Upgrade: LastPass Enhanced Efficiency

Likeliness to Recommend

9 /10

What differentiates LastPass from other similar products?

LastPass stands out through its robust security features, user-friendly interface, cross-device synchronization, and strong password generator. Its ability to balance simplicity with advanced customization sets it apart in the realm of password management solutions.

What is your favorite aspect of this product?

One standout aspect of this product is its exceptional security infrastructure, including strong encryption and multi-factor authentication options. This ensures peace of mind when managing sensitive information.

What do you dislike most about this product?

A minor drawback I noticed is that some advanced customization features may require a bit of a learning curve. However, this is offset by the extensive benefits the product offers overall.

What recommendations would you give to someone considering this product?

For those considering this product, I'd recommend taking advantage of the thorough onboarding resources provided. Additionally, explore its robust security settings and customization options to tailor the experience to your unique needs, enhancing both convenience and protection.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Marcell C.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2023

LastPass is OK, recently autofill is just awful...

Likeliness to Recommend

6 /10

What differentiates LastPass from other similar products?

It's super friendly to have categories and folders, this gives a huge benefit compared to other products like Dashlane for example. Thinking of it, I can clearly recall having SSH keys in their category helps me a lot.

What is your favorite aspect of this product?

Sharing is easy, as well as credential management because of the folders. I also love each credentials have its own icons *favicons matching the website, which is handy when you are looking for a website, since human memory can easily just match those.

What do you dislike most about this product?

The worst thing in my opinion, is the autofill, sometimes it causing so much stress and annoyment that I honestly give away free Dashlane seats for my co-workers, because its just pure pain. It also logs me out pretty often, wish it would be possible to customize how much I want to wait before log me out (not just keep me logged in forever)

What recommendations would you give to someone considering this product?

It's all right, especially if you are getting it for free, it is highly customizable and have lots of categories that can help you to organize your credentials.

Pros

  • Helps Innovate
  • Efficient Service
  • Caring
  • Respectful

Cons

  • Less Reliable
  • Less Effective Service
  • Vendor's Interest First

Xavier M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2023

LastPass uses its intelligence for solutions

Likeliness to Recommend

10 /10

What differentiates LastPass from other similar products?

There are a large number of programs and applications on the market with the same mission of protecting all your passwords in the cloud, but our experience together with LastPass has been a success due to the number of its functions and the security it has given us since it was launched. we put to the test, this program gives us the possibility of creating and saving each of the secure notes and credentials for different types of information, such as each of the most personal and important data of my work or my personal life.

What is your favorite aspect of this product?

LastPass uses its intelligence to search for the most effective password bundle solutions, one of these functions is to randomly generate new passwords daily for each of the accounts and platforms on the web and at the same time save each of them in a vault that only the corresponding user will be able to see, I am also pleased to know that once the password is changed it will be synchronized with each of the devices that the user has to give them the possibility of having full control and access to each one of your accounts, I love this program because it is really smart to detect all hacking attacks that threaten my accounts.

What do you dislike most about this product?

I have noticed that the program is not at all compatible with cryptocurrency accounts and PayPal for those premium payment accounts, this has disappointed me a bit since I would like it to also have the power to develop with these accounts in the future, on the other hand, I have to highlight the bad technical support service of this program, it is not good at all.

What recommendations would you give to someone considering this product?

LastPass is the most reliable password management and protection program we've had, since we've had difficulties with other similar programs, but thanks to the help of LastPass we haven't had any other type of problem, I recommend it for the credibility it has had so far.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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