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LastPass Logo
LastPass US LP

LastPass

Composite Score
8.6 /10
CX Score
8.5 /10
Category
LastPass
8.6 /10

What is LastPass?

LastPass manages your passwords and online life, so you don't have to. We've made going online easier and safer, and supporting all of your browsers, operating systems, and mobile devices since 2008.

Company Details


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Awards & Recognition

LastPass won the following awards in the Password Management category

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LastPass Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LastPass.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

91 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LastPass?

7% Negative
11% Neutral
82% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Respectful

Feature Ratings

Average 85

Credential Management

89

Password Generator

88

Encryption and Decryption

87

Work and Personal

87

Vault for Each User

87

Multi-Factor Authentication (MFA)

86

Autosave and Autofill

86

Access From Multiple Devices

85

Credential Rotation

84

Team Management

84

End User Self Serve

84

Vendor Capability Ratings

Average 81

Business Value Created

84

Breadth of Features

82

Quality of Features

82

Ease of Implementation

82

Usability and Intuitiveness

82

Ease of IT Administration

82

Vendor Support

81

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

77

Ease of Customization

76

LastPass Reviews

Alex C.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Strong Password Management

Likeliness to Recommend

8 /10

What differentiates LastPass from other similar products?

LastPass has been an invaluable tool for our firm, allowing me to share and distribute hundreds of passwords throughout our staff in minutes. With LastPass, I can safely distribute these credentials to my staff. With the help of multifactor authentication and other measures, businesses can safely store and distribute passwords. Also, it's pretty easy to use.

What is your favorite aspect of this product?

It strengthened our organization's cyber defenses. It joyfully creates unique, safe passwords for me, preventing me from reusing the same one, and it stores and shares passwords securely with my family and coworkers in different contexts. LastPass came to my rescue in the woods, on the lake, and in the air. Its seamless nature makes all of my gadgets get updates.

What do you dislike most about this product?

LastPass requires users to install a browser extension before accessing the password manager's features. Developers have made it so LastPass may be the default password manager, although it isn't as smooth as a native solution. There is a learning curve and a lag in awareness for users who don't grasp the security benefits of password managers.

What recommendations would you give to someone considering this product?

We're putting an end to password reuse by giving our staff the ability to develop solid and system-specific passwords and keep them securely stored in LastPass. Rather than writing passwords on pieces of paper, which you might then lose, you can use this system instead. Password management gets absurdly simple with this setup. I will recommend this.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Diego Q.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

I would use no other solution

Likeliness to Recommend

10 /10

What differentiates LastPass from other similar products?

simple and seamless implementation, with both personal and enterprise solutions

What is your favorite aspect of this product?

2FA and multiple device integration

What do you dislike most about this product?

some sites/apps don't allow autofill and they haven't come up with a solution

What recommendations would you give to someone considering this product?

is a must for teams and personal use

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Kara P.

  • Role: Finance
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

A Powerful Password Management System

Likeliness to Recommend

9 /10

What differentiates LastPass from other similar products?

I have used a lot of different password managers throughout the years, but my current favorite is LastPass. I use LastPass regularly because of their business strategy. When I absolutely must have shared credentials, this strategy is ideal. It's simple to set up, and my team members only have access to the needed features.

What is your favorite aspect of this product?

The most excellent aspect of using LastPass is not having to remember a single password for any of your many accounts. They facilitate both my business and personal life with LastPass. The app works on several operating systems. That I can access my password safely from any device with an internet connection is a huge plus. I can use LastPass on any platform, and it will synchronize my data across all of my devices.

What do you dislike most about this product?

The only significant drawback I can think of is that, sure, if someone hacked LastPass, they would sell my passwords and other sensitive data to the highest bidder. It is to be expected, and I think it's well worth it for the benefits gained. They readily circumvented the password sharing feature, which is the feature I dislike the most.

What recommendations would you give to someone considering this product?

It is excellent for avoiding inconsistencies, facilitating password sharing between employees, and ensuring the smooth operation of all business accounts and gadgets. LastPass meets all of my complicated requirements for access storage while sparing me a ton of cash compared to the bespoke solution I had previously developed. Recommended.

Pros

  • Helps Innovate
  • Trustworthy
  • Unique Features
  • Efficient Service

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