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LastPass Logo
LastPass US LP

LastPass

Composite Score
8.6 /10
CX Score
8.5 /10
Category
LastPass
8.6 /10

What is LastPass?

LastPass manages your passwords and online life, so you don't have to. We've made going online easier and safer, and supporting all of your browsers, operating systems, and mobile devices since 2008.

Company Details


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Awards & Recognition

LastPass won the following awards in the Password Management category

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LastPass Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LastPass.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

91 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LastPass?

7% Negative
11% Neutral
82% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Respectful

Feature Ratings

Average 85

Credential Management

89

Password Generator

88

Encryption and Decryption

87

Work and Personal

87

Vault for Each User

87

Multi-Factor Authentication (MFA)

86

Autosave and Autofill

86

Access From Multiple Devices

85

Credential Rotation

84

Team Management

84

End User Self Serve

84

Vendor Capability Ratings

Average 81

Business Value Created

84

Breadth of Features

82

Quality of Features

82

Ease of Implementation

82

Usability and Intuitiveness

82

Ease of IT Administration

82

Vendor Support

81

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

77

Ease of Customization

76

LastPass Reviews

Emily F.

  • Role: Finance
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

An excellent password management program

Likeliness to Recommend

8 /10

What differentiates LastPass from other similar products?

LastPass is an excellent option for our intricate access storage requirements, and it is significantly less expensive than the variety of different products I had tested. This enables us to create more strong passwords for services and maintain their consistency among us all. We now do not have to worry about managing passwords thanks to LastPass.

What is your favorite aspect of this product?

Now all of our all-important password management tasks are handled by LastPass, which also has more sophisticated features like safe sharing, password inheritance, password customization, and an outstanding interface. The best thing about LastPass is that we don't have to worry about remembering a separate password for each login. I adore it because it is more customizable and easy to use.

What do you dislike most about this product?

The auto-fill feature occasionally fails and this calls for a simple remedy of manually pasting the LastPass password into the input field. Some android applications are not tightly integrated, thus the LastPass app must be copied and pasted into the password box. Password rotation can be inconsistent and necessitate a manual effort.

What recommendations would you give to someone considering this product?

Overall, it's a sophisticated method of managing passwords for both teams and individuals. When shared credentials are your only choice, this strategy works brilliantly. Before Lastpass, I was one of those who were concerned about password sharing management, but I can now safely share those credentials with my colleagues.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Bart K.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

An easy-to-use password manager utility

Likeliness to Recommend

9 /10

What differentiates LastPass from other similar products?

I love LastPass because its simplicity is unrivaled and also the user interface is quite simple to use. Both the web vault and the smartphone app allowed me to easily add, change, and tweak passwords and other credentials, and the browser extension made it exceedingly simple for me to automatically save and refill login information.

What is your favorite aspect of this product?

More functions are available in LastPass Password Management Suite than in any rival software. All of those features are very useful, making our complex password management functions a lot easier, and additionally, the product isn't very pricey. With capabilities that are equivalent to those of other more pricey password management tools, the excellent LastPass password manager is easy to use and affordable.

What do you dislike most about this product?

Although I would prefer it if it were stronger, the connectivity with mobile browsers still works. It can be really problematic to get password updates to function. When we have several logins for different services, this is made more noticeable.

What recommendations would you give to someone considering this product?

It can be difficult to remember numerous different passwords in an IT context. This became more difficult without a password manager, but it's wonderful to reuse passwords or use an overly straightforward password manager. LastPass is a great option for this. LastPass is the only one in the market that deserves your interest.

Pros

  • Continually Improving Product
  • Unique Features
  • Effective Service
  • Caring

Vic S.

  • Role: Operations
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Amazing password manager for private and business

Likeliness to Recommend

10 /10

What differentiates LastPass from other similar products?

It's very easy to use and is very secure. I can combine my personal vault with my work vault without problems or overlap

What is your favorite aspect of this product?

The autofill has saved me countless times from resetting passwords. The multiple vaults also are a livesaver for people joining or leaving the organization and getting access to everything they need or getting their access revoked at once

What do you dislike most about this product?

Shared passwords sometimes take a while to process and be open to use.

What recommendations would you give to someone considering this product?

Definitely a great tool when you have a lot of log ins and want them safely stored.

Pros

  • Reliable
  • Enables Productivity
  • Unique Features
  • Effective Service

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