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LastPass Logo
LastPass US LP

LastPass

Composite Score
8.6 /10
CX Score
8.5 /10
Category
LastPass
8.6 /10

What is LastPass?

LastPass manages your passwords and online life, so you don't have to. We've made going online easier and safer, and supporting all of your browsers, operating systems, and mobile devices since 2008.

Company Details


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Awards & Recognition

LastPass won the following awards in the Password Management category

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LastPass Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LastPass.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

91 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LastPass?

7% Negative
11% Neutral
82% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Respectful

Feature Ratings

Average 85

Credential Management

89

Password Generator

88

Encryption and Decryption

87

Work and Personal

87

Vault for Each User

87

Multi-Factor Authentication (MFA)

86

Autosave and Autofill

86

Access From Multiple Devices

85

Credential Rotation

84

Team Management

84

End User Self Serve

84

Vendor Capability Ratings

Average 81

Business Value Created

84

Breadth of Features

82

Quality of Features

82

Ease of Implementation

82

Usability and Intuitiveness

82

Ease of IT Administration

82

Vendor Support

81

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

77

Ease of Customization

76

LastPass Reviews

Derek M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2023

Brilliant software, secures my life.

Likeliness to Recommend

9 /10

What differentiates LastPass from other similar products?

The reputation of the Lasspass brand, and the longevity they have in the market.

What is your favorite aspect of this product?

It works on mobile and mac, and it autofill the login details.

What do you dislike most about this product?

Dashboard need a relook.

What recommendations would you give to someone considering this product?

If you want to save your password and login details, knowing it is safe, and you do not need to remember any of them.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Brooklyn M.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

The simplest method for keeping a record

Likeliness to Recommend

9 /10

What differentiates LastPass from other similar products?

For our business security requirements, LastPass is the optimal way to gain rapid application access by keeping all of our login details, keys, credentials, and credit card details. We cannot even fathom handling all of our sensitive information in some other approach because all of our departments, even the technical personnel, are pleased with its security and effectiveness.

What is your favorite aspect of this product?

The thing that most impressed me about LastPass was how little effort was required up front to stack all of our credentials; unlike competitors, it is not burdensome and confusing, and yet the user-friendly design entirely made this little work quick and simple to do. It's also my top choice because I can use it from anywhere I want and it's reliable. The final wonderful feature of LastPass is that it syncs passwords across my computer, laptop, and smartphone.

What do you dislike most about this product?

Some internet sites mostly don't accept the auto-fill mechanism because of their security concerns, in those circumstances, we must have to copy and paste keys and credentials. LastPass has stopped using its two-step verification system that relied on SMS. I am disappointed with this update because that was more practical than the two-step app-based authentication approach.

What recommendations would you give to someone considering this product?

LastPass is adept at making it exceedingly simple to store, share, and use all kinds of passwords, including the more delicate ones. Since we don't need to remember a single credential, it is now possible to set unique passwords for all applications and accounts using LastPass. The mobile app, which is more responsive and effective, and compatible with all of our business apps, is the final factor that can aid consumers in understanding its efficacy.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Amanda A.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Super powerful and friendly password management

Likeliness to Recommend

10 /10

What differentiates LastPass from other similar products?

Not only is LastPass effective at managing passwords, but it also provides the freedom to easily save additional personal information such as credit cards, security numbers, and corporate and personal information while maintaining ultimate security. LastPass is the craziest, coolest tool that not only brings joy while working but also peace of mind.

What is your favorite aspect of this product?

I was astounded by its browser extension and autofill function, which allowed me to quickly open my accounts and apps. Unlike other password vaults, this one has a really cool UX, a tonne of smart but quick and easy-to-use aspects, and a less weird appearance than most. Another feature that is helpful and ultimately results in time savings is the ability to classify passwords.

What do you dislike most about this product?

Small annoyances like the two-factor authentication on my device, which I must use every time I need to sign in to a new app, are frequently part of the process. I believe it is for my protection, but I don't like to continually use it.

What recommendations would you give to someone considering this product?

Because of its dependability and lack of complexity, LastPass continues to control the top spot on the market. Unlike competing products, it makes managing passwords incredibly simple rather than confounding. Because of its fantastic functioning and the benefits that are potent enough to offset its minor flaws, I would definitely suggest it to businesses.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

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