LastPass US LP

LastPass Password Management

Composite Score

8.6 /10

CX Score

8.6 /10

113 Reviews Write a Review

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What is LastPass Password Management?

LastPass manages your passwords and online life, so you don't have to. We've made going online easier and safer, and supporting all of your browsers, operating systems, and mobile devices since 2008.

Company Details

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Awards & Recognition

LastPass Password Management won the following awards in the Password Management category

Filter By

1 Top Rated Capabilities

7 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

12 Top Rated Features

2023

2 Top Rated Capabilities

10 Top Rated Features

2022

LastPass Password Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LastPass Password Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

91 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 85%
Negotiation and Contract:: 81%
Conflict Resolution:: 83%
Strategy & Innovation:: 80%
Service Experience:: 86%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LastPass Password Management?

6% Negative

11% Neutral

83% Positive

Pros

Respectful
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 84

Credential Management

Password Generator

Multi-Factor Authentication (MFA)

Work and Personal

Encryption and Decryption

Vault for Each User

Autosave and Autofill

Access From Multiple Devices

Credential Rotation

Team Management

End User Self Serve

Vendor Capability Ratings

Average 80

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Vendor Support

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

LastPass Password Management Reviews

William M.

Role: Sales Marketing
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

Secure, user-friendly and essential tool!

Likeliness to Recommend

10 /10

What differentiates LastPass Password Management from other similar products?

LastPass stands out because it's super secure, easy to use, and offers features like password sharing and secure notes that make managing your passwords and sensitive info a breeze

What is your favorite aspect of this product?

My favorite aspect is how easy LastPass makes managing and sharing passwords. The security features are top-notch, and the interface is really user-friendly

What do you dislike most about this product?

What I dislike most is having occasional login issues due to the extra safety measures. But I guess that’s also a good thing because it means the security is really strong.

What recommendations would you give to someone considering this product?

I’d recommend giving LastPass a try for its strong security and ease of use. Just be aware of the occasional extra security steps during login, but it's worth it for the added protection.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Thomas W.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2024

A simple yet unbreakable password manager

Likeliness to Recommend

8 /10

What differentiates LastPass Password Management from other similar products?

LaspPass is unique because of its compatibility with different platforms. You can access any account regardless of the device you are using. It can work with Microsoft, macOS, android, and iOS. This is quite convenient because you can switch devices, when necessary without limitations.

What is your favorite aspect of this product?

I think AutoFill is my favorite feature. I don't have to type complicated passwords to access various platforms. I can safely access the count with a few clicks. The 2FA feature is also great because no one can access your account just because the password is stored in the vault. I also like it because it analyzes passwords and alerts me when I reuse passwords or choose a weak password. This enhances the overall security.

What do you dislike most about this product?

I always worry that that criminals might access the thousands of passwords stored in LastPass at some point. I believe that the vendor puts in place the relevant security measures, but then again, the convenience comes with some risk, just like with any cloud-based service. You need to be a=connected to the internet to access your passwords.

What recommendations would you give to someone considering this product?

Read and understand how LastPass functions for a great experience.

Pros

Continually Improving Product
Trustworthy
Unique Features
Efficient Service

Renu S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2024

Best Tool For Digital Passwords

Likeliness to Recommend

9 /10

What differentiates LastPass Password Management from other similar products?

It offers a plethora of interactive features, such as auto password suggestions and direct linking to applications for seamless logins. These unique attributes set it apart from other similar tools.

What is your favorite aspect of this product?

The highlight is that we don't have to worry about strengthening the password, it automatically suggests and generates a robust password.

What do you dislike most about this product?

I haven't encountered anything to dislike so far.

What recommendations would you give to someone considering this product?

The ultimate tool to consolidate all your digital passwords in one secure place.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

LastPass Password Management

What is LastPass Password Management?

Company Details

Need Assistance?

Awards & Recognition

LastPass Password Management Ratings

86 Likeliness to Recommend

1 Since last award

91 Plan to Renew

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love LastPass Password Management?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Credential Management Software provides credential management and retrieval functionality.

Password Generator Software includes the ability for users to generate strong passwords.

Multi-Factor Authentication (MFA) Supports multi-factor device and app authentication.

Work and Personal Offers the ability for users to leverage some or all software features for personal use.

Encryption and Decryption Advanced capabilities to encode data and information with visibility and controls.

Vault for Each User Each user has access to their own password vault.

Autosave and Autofill Allows for passwords to be autosaved and autofilled when accessing resources again.

Access From Multiple Devices Software can be accessed from multiple devices. Ideally this access will be possible regardless of the operating system used.

Credential Rotation Allows for passwords to be changed or reset as needed for privileged accounts

Team Management Create and manage team members. Items can be shared across team members.

End User Self Serve Intuitive portal designed for end users to create incident tickets, request services, and access status and FAQs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

LastPass Password Management Reviews

William M.

Secure, user-friendly and essential tool!

Likeliness to Recommend

Pros

Thomas W.

A simple yet unbreakable password manager

Likeliness to Recommend

Pros

Renu S.

Best Tool For Digital Passwords

Likeliness to Recommend

Pros

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Feature Ratings

Credential Management

Password Generator

Multi-Factor Authentication (MFA)

Work and Personal

Encryption and Decryption

Vault for Each User

Autosave and Autofill

Access From Multiple Devices

Credential Rotation

Team Management

End User Self Serve

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Vendor Support

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement