LastPass US LP

LastPass Password Management

Composite Score

8.6 /10

CX Score

8.6 /10

113 Reviews Write a Review

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What is LastPass Password Management?

LastPass manages your passwords and online life, so you don't have to. We've made going online easier and safer, and supporting all of your browsers, operating systems, and mobile devices since 2008.

Company Details

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Awards & Recognition

LastPass Password Management won the following awards in the Password Management category

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1 Top Rated Capabilities

7 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

12 Top Rated Features

2023

2 Top Rated Capabilities

10 Top Rated Features

2022

LastPass Password Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LastPass Password Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

91 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 85%
Negotiation and Contract:: 81%
Conflict Resolution:: 83%
Strategy & Innovation:: 80%
Service Experience:: 86%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LastPass Password Management?

6% Negative

11% Neutral

83% Positive

Pros

Respectful
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 84

Credential Management

Password Generator

Multi-Factor Authentication (MFA)

Work and Personal

Encryption and Decryption

Vault for Each User

Autosave and Autofill

Access From Multiple Devices

Credential Rotation

Team Management

End User Self Serve

Vendor Capability Ratings

Average 80

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Vendor Support

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

LastPass Password Management Reviews

Maurice H.

Role: Consultant
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2023

Not the best PasswordManager, but can improve!

Likeliness to Recommend

6 /10

What differentiates LastPass Password Management from other similar products?

After working with LastPass in my business and my family, I found that it performs a bit less than the other password managers. It feels a bit slower and clumsy, even after fresh installations. It does not really set itself apart.

What is your favorite aspect of this product?

Downloading and installing goes really quick. Also, setting it up on several machines works fairly well. No logging in issues on most of the sites.

What do you dislike most about this product?

A few things could be improved, as this is in essence a good product. 1. Synchronisation does not always work the way it should. It is slow or non functional, especially on mobile phones. 2. In case of a databreach, LastPass could have worked and communicated a bit better than they did. It made us distrust the software a bit more, even though it is not always the fault of the software if they get hacked. It is how you solve it. A simple email does not always feel enough. More guides on how to save your data could be helpfull.

What recommendations would you give to someone considering this product?

You are free to test out LastPass. Always try to find if it works for you or not. Give it an honest try, as it is in itself not a bad piece of software. It is my personal experience with LastPass that made me switch, but maybe it could work for you. On a single machine (so no syncing) and a basic setup this could easily work well for you. Other than that, also try out 2 or 3 more password managers to see which one suits you best.

Pros

Saves Time
Generous Negotitation
Efficient Service
Effective Service

Cons

Less Reliable
Security Frustrates
Less Productive

Taylor S.

Role: Information Technology
Industry: Manufacturing
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2024

Good, but needs to store OTPs.

Likeliness to Recommend

6 /10

What differentiates LastPass Password Management from other similar products?

Nothing…..

What is your favorite aspect of this product?

The authenticator.

What do you dislike most about this product?

Doesn’t store OTPs.

What recommendations would you give to someone considering this product?

Download google authenticator.

Pros

Performance Enhancing
Efficient Service
Caring
Acts with Integrity

Halion A.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

Great easy to use as admin and for end users

Likeliness to Recommend

8 /10

What differentiates LastPass Password Management from other similar products?

They offer free live training for end users

What is your favorite aspect of this product?

works well and easy to learn

What do you dislike most about this product?

sometimes offboarding users and moving their vault gets wonky

What recommendations would you give to someone considering this product?

recommend that new users go thru thetraining.

Pros

Reliable
Enables Productivity
Performance Enhancing
Generous Negotitation

LastPass Password Management

What is LastPass Password Management?

Company Details

Need Assistance?

Awards & Recognition

LastPass Password Management Ratings

86 Likeliness to Recommend

1 Since last award

91 Plan to Renew

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love LastPass Password Management?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Credential Management Software provides credential management and retrieval functionality.

Password Generator Software includes the ability for users to generate strong passwords.

Multi-Factor Authentication (MFA) Supports multi-factor device and app authentication.

Work and Personal Offers the ability for users to leverage some or all software features for personal use.

Encryption and Decryption Advanced capabilities to encode data and information with visibility and controls.

Vault for Each User Each user has access to their own password vault.

Autosave and Autofill Allows for passwords to be autosaved and autofilled when accessing resources again.

Access From Multiple Devices Software can be accessed from multiple devices. Ideally this access will be possible regardless of the operating system used.

Credential Rotation Allows for passwords to be changed or reset as needed for privileged accounts

Team Management Create and manage team members. Items can be shared across team members.

End User Self Serve Intuitive portal designed for end users to create incident tickets, request services, and access status and FAQs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

LastPass Password Management Reviews

Maurice H.

Not the best PasswordManager, but can improve!

Likeliness to Recommend

Pros

Cons

Taylor S.

Good, but needs to store OTPs.

Likeliness to Recommend

Pros

Halion A.

Great easy to use as admin and for end users

Likeliness to Recommend

Pros

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Feature Ratings

Credential Management

Password Generator

Multi-Factor Authentication (MFA)

Work and Personal

Encryption and Decryption

Vault for Each User

Autosave and Autofill

Access From Multiple Devices

Credential Rotation

Team Management

End User Self Serve

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Vendor Support

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement