LastPass US LP

LastPass Password Management

Composite Score

8.6 /10

CX Score

8.6 /10

112 Reviews Write a Review

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What is LastPass Password Management?

LastPass manages your passwords and online life, so you don't have to. We've made going online easier and safer, and supporting all of your browsers, operating systems, and mobile devices since 2008.

Company Details

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Awards & Recognition

LastPass Password Management won the following awards in the Password Management category

Filter By

1 Top Rated Capabilities

7 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

12 Top Rated Features

2023

2 Top Rated Capabilities

10 Top Rated Features

2022

LastPass Password Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LastPass Password Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

91 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 84%
Negotiation and Contract:: 81%
Conflict Resolution:: 83%
Strategy & Innovation:: 80%
Service Experience:: 85%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LastPass Password Management?

7% Negative

10% Neutral

83% Positive

Pros

Performance Enhancing
Respectful
Reliable
Enables Productivity

Feature Ratings

Average 84

Credential Management

Password Generator

Multi-Factor Authentication (MFA)

Encryption and Decryption

Work and Personal

Vault for Each User

Autosave and Autofill

Access From Multiple Devices

Credential Rotation

Team Management

End User Self Serve

Vendor Capability Ratings

Average 80

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Quality of Features

Ease of IT Administration

Ease of Data Integration

Vendor Support

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

LastPass Password Management Reviews

Ujunwa O.

Role: Information Technology
Industry: Media
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2023

Nearly perfect.

Likeliness to Recommend

8 /10

What differentiates LastPass Password Management from other similar products?

LastPass is the only one\i have used since and becauue the firm feels secure using it, we have never bothered with any other product.

What is your favorite aspect of this product?

Having my password stored in one place and managing them there despite changing devices is a huge plus for me.

What do you dislike most about this product?

I sometimes struggle to click on view password because its icon covers that space.

What recommendations would you give to someone considering this product?

If you are lazy with storing passwords, you need LastPass.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Nicholas P.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2023

Seamless Upgrade: LastPass Enhanced Efficiency

Likeliness to Recommend

9 /10

What differentiates LastPass Password Management from other similar products?

LastPass stands out through its robust security features, user-friendly interface, cross-device synchronization, and strong password generator. Its ability to balance simplicity with advanced customization sets it apart in the realm of password management solutions.

What is your favorite aspect of this product?

One standout aspect of this product is its exceptional security infrastructure, including strong encryption and multi-factor authentication options. This ensures peace of mind when managing sensitive information.

What do you dislike most about this product?

A minor drawback I noticed is that some advanced customization features may require a bit of a learning curve. However, this is offset by the extensive benefits the product offers overall.

What recommendations would you give to someone considering this product?

For those considering this product, I'd recommend taking advantage of the thorough onboarding resources provided. Additionally, explore its robust security settings and customization options to tailor the experience to your unique needs, enhancing both convenience and protection.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Marcell C.

Role: Information Technology
Industry: Communications
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2023

LastPass is OK, recently autofill is just awful...

Likeliness to Recommend

6 /10

What differentiates LastPass Password Management from other similar products?

It's super friendly to have categories and folders, this gives a huge benefit compared to other products like Dashlane for example. Thinking of it, I can clearly recall having SSH keys in their category helps me a lot.

What is your favorite aspect of this product?

Sharing is easy, as well as credential management because of the folders. I also love each credentials have its own icons *favicons matching the website, which is handy when you are looking for a website, since human memory can easily just match those.

What do you dislike most about this product?

The worst thing in my opinion, is the autofill, sometimes it causing so much stress and annoyment that I honestly give away free Dashlane seats for my co-workers, because its just pure pain. It also logs me out pretty often, wish it would be possible to customize how much I want to wait before log me out (not just keep me logged in forever)

What recommendations would you give to someone considering this product?

It's all right, especially if you are getting it for free, it is highly customizable and have lots of categories that can help you to organize your credentials.

Pros

Helps Innovate
Efficient Service
Caring
Respectful

Cons

Less Reliable
Less Effective Service
Vendor's Interest First

LastPass Password Management

What is LastPass Password Management?

Company Details

Need Assistance?

Awards & Recognition

LastPass Password Management Ratings

86 Likeliness to Recommend

1 Since last award

91 Plan to Renew

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love LastPass Password Management?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Credential Management Software provides credential management and retrieval functionality.

Password Generator Software includes the ability for users to generate strong passwords.

Multi-Factor Authentication (MFA) Supports multi-factor device and app authentication.

Encryption and Decryption Advanced capabilities to encode data and information with visibility and controls.

Work and Personal Offers the ability for users to leverage some or all software features for personal use.

Vault for Each User Each user has access to their own password vault.

Autosave and Autofill Allows for passwords to be autosaved and autofilled when accessing resources again.

Access From Multiple Devices Software can be accessed from multiple devices. Ideally this access will be possible regardless of the operating system used.

Credential Rotation Allows for passwords to be changed or reset as needed for privileged accounts

Team Management Create and manage team members. Items can be shared across team members.

End User Self Serve Intuitive portal designed for end users to create incident tickets, request services, and access status and FAQs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

LastPass Password Management Reviews

Ujunwa O.

Nearly perfect.

Likeliness to Recommend

Pros

Nicholas P.

Seamless Upgrade: LastPass Enhanced Efficiency

Likeliness to Recommend

Pros

Marcell C.

LastPass is OK, recently autofill is just awful...

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Credential Management

Password Generator

Multi-Factor Authentication (MFA)

Encryption and Decryption

Work and Personal

Vault for Each User

Autosave and Autofill

Access From Multiple Devices

Credential Rotation

Team Management

End User Self Serve

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Quality of Features

Ease of IT Administration

Ease of Data Integration

Vendor Support

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement