LastPass US LP

LastPass Password Management

Composite Score

8.6 /10

CX Score

8.6 /10

112 Reviews Write a Review

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What is LastPass Password Management?

LastPass manages your passwords and online life, so you don't have to. We've made going online easier and safer, and supporting all of your browsers, operating systems, and mobile devices since 2008.

Company Details

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Awards & Recognition

LastPass Password Management won the following awards in the Password Management category

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1 Top Rated Capabilities

7 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

12 Top Rated Features

2023

2 Top Rated Capabilities

10 Top Rated Features

2022

LastPass Password Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LastPass Password Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

91 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 84%
Negotiation and Contract:: 81%
Conflict Resolution:: 83%
Strategy & Innovation:: 80%
Service Experience:: 85%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LastPass Password Management?

7% Negative

11% Neutral

82% Positive

Pros

Performance Enhancing
Respectful
Reliable
Enables Productivity

Feature Ratings

Average 84

Credential Management

Password Generator

Multi-Factor Authentication (MFA)

Encryption and Decryption

Work and Personal

Vault for Each User

Autosave and Autofill

Access From Multiple Devices

Credential Rotation

Team Management

Single Sign-On (SSO)

Vendor Capability Ratings

Average 80

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Quality of Features

Ease of IT Administration

Ease of Data Integration

Vendor Support

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

LastPass Password Management Reviews

Namarata G.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

Why I Chose Lastpass

Likeliness to Recommend

8 /10

What differentiates LastPass Password Management from other similar products?

LastPass has tons of features that helps it stand out from other password managers. LastPass offers a very user friendly interface, comprehensive free plam, robust family plan, adavanced security features like dark web monitoring, password autofill and generator etc. All these features along with its affordable pricing option makes it a versatile choice.

What is your favorite aspect of this product?

I like LastPass for the advanced security features it provides like dark web monitoring, multi-factor authentication etc at an affordable price.

What do you dislike most about this product?

The only aspect of LastPass I dislike is the fact that master password if lost, can be difficult to recover which could result in lockout.

What recommendations would you give to someone considering this product?

I would recommend them to start with the free plan to familiarize themselves with product features before paying for the paid version.

Pros

Effective Service
Saves Time
Continually Improving Product
Performance Enhancing

Rahul K.

Role: Operations
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2024

Simple yet Secure - LastPass

Likeliness to Recommend

9 /10

What differentiates LastPass Password Management from other similar products?

It provides seamless synchronisation between all devices, this makes life so much simpler

What is your favorite aspect of this product?

Super easy to use, requires less training time Autofill features are also super helpful

What do you dislike most about this product?

Pricing wise, its a bit expensive

What recommendations would you give to someone considering this product?

Evaluate and identify the right pricing tier before you make the purchase decision.

Pros

Continually Improving Product
Reliable
Enables Productivity
Effective Service

Jane F.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

Excellent and easy to use application

Likeliness to Recommend

9 /10

What differentiates LastPass Password Management from other similar products?

Accessibility on multiple devices by multiple people.

What is your favorite aspect of this product?

Easy to use and ability to view my entire vault.

What do you dislike most about this product?

Tries to autofill name/address/phone in too many unrelated places.

What recommendations would you give to someone considering this product?

You will accumulate passwords fast, so be organized and set up folders that work for you.

Pros

Reliable
Enables Productivity
Trustworthy
Helps Innovate

LastPass Password Management

What is LastPass Password Management?

Company Details

Need Assistance?

Awards & Recognition

LastPass Password Management Ratings

86 Likeliness to Recommend

1 Since last award

91 Plan to Renew

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love LastPass Password Management?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Credential Management Software provides credential management and retrieval functionality.

Password Generator Software includes the ability for users to generate strong passwords.

Multi-Factor Authentication (MFA) Supports multi-factor device and app authentication.

Encryption and Decryption Advanced capabilities to encode data and information with visibility and controls.

Work and Personal Offers the ability for users to leverage some or all software features for personal use.

Vault for Each User Each user has access to their own password vault.

Autosave and Autofill Allows for passwords to be autosaved and autofilled when accessing resources again.

Access From Multiple Devices Software can be accessed from multiple devices. Ideally this access will be possible regardless of the operating system used.

Credential Rotation Allows for passwords to be changed or reset as needed for privileged accounts

Team Management Create and manage team members. Items can be shared across team members.

Single Sign-On (SSO) Login authentication linked to corporate login credentials, and user account information auto-populated to the expense profile.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

LastPass Password Management Reviews

Namarata G.

Why I Chose Lastpass

Likeliness to Recommend

Pros

Rahul K.

Simple yet Secure - LastPass

Likeliness to Recommend

Pros

Jane F.

Excellent and easy to use application

Likeliness to Recommend

Pros

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Feature Ratings

Credential Management

Password Generator

Multi-Factor Authentication (MFA)

Encryption and Decryption

Work and Personal

Vault for Each User

Autosave and Autofill

Access From Multiple Devices

Credential Rotation

Team Management

Single Sign-On (SSO)

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Quality of Features

Ease of IT Administration

Ease of Data Integration

Vendor Support

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement