LastPass US LP

LastPass Password Management

Composite Score

8.6 /10

CX Score

8.5 /10

110 Reviews Write a Review

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What is LastPass Password Management?

LastPass manages your passwords and online life, so you don't have to. We've made going online easier and safer, and supporting all of your browsers, operating systems, and mobile devices since 2008.

Company Details

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Awards & Recognition

LastPass Password Management won the following awards in the Password Management category

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1 Top Rated Capabilities

7 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

12 Top Rated Features

2023

2 Top Rated Capabilities

10 Top Rated Features

2022

LastPass Password Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LastPass Password Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

90 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LastPass Password Management?

7% Negative

11% Neutral

82% Positive

Pros

Respectful
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 84

Credential Management

Password Generator

Vault for Each User

Work and Personal

Multi-Factor Authentication (MFA)

Encryption and Decryption

Autosave and Autofill

Access From Multiple Devices

Credential Rotation

Team Management

End User Self Serve

Vendor Capability Ratings

Average 80

Business Value Created

Breadth of Features

Usability and Intuitiveness

Quality of Features

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Vendor Support

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

LastPass Password Management Reviews

MOHAMMAD N.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2021

Easy to use, cost effective, time saving, secure

Likeliness to Recommend

9 /10

What differentiates LastPass Password Management from other similar products?

Secure and easy to manage.

What is your favorite aspect of this product?

Security & user credibility

What do you dislike most about this product?

Nothing, It offers what it says.

What recommendations would you give to someone considering this product?

Go for it even if you are a single user.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Role: Student Academic
Industry: Healthcare
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Aug 2021

Easy to use and multi-platform, but a bit pricey

Likeliness to Recommend

9 /10

Pros

Reliable
Enables Productivity
Security Protects
Helps Innovate

Mario K.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2021

Never forget another password.

Likeliness to Recommend

4 /10

What differentiates LastPass Password Management from other similar products?

With an infinite amount of new services and sites created every day, it's easy to find the internet cluttered with passwords. Protect your family members' digital identity with only one secure place. LastPass remembers all your passwords for you so that you don't have to save them in various browser or app windows. Now you can get back to surfing happily instead of being constantly interrupted by 'do you want me to remember this?' LastPass is like a personal assistant to your passwords. Store them all in one place and use strong, unique passwords for every account - that's LastPass' jam.

What is your favorite aspect of this product?

I think that the thing I like most about this product is that it's easy to use. It's also secure which is great because I have some really important passwords on there. I also love the fact that I can use it on all my devices!

What do you dislike most about this product?

I really dislike the new Firefox extension. It doesn't work well on my Windows machine and it's difficult to manage a shared computer account with LastPass.

What recommendations would you give to someone considering this product?

Some recommendations I would give to someone considering using LastPass are: - Encrypt your passwords and only remember the password for your master account. Share this only with trusted people, but never use it on public computers. - Do not use the same password for all accounts. - Use multi-factor authentication whenever possible. - Don't use LastPass to access anything that could be considered personal or sensitive.

Pros

Reliable
Performance Enhancing
Enables Productivity
Includes Product Enhancements

Cons

Less Efficient Service
Less Effective Service
Wastes Time

LastPass Password Management

What is LastPass Password Management?

Company Details

Need Assistance?

Awards & Recognition

LastPass Password Management Ratings

87 Likeliness to Recommend

90 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+81 Net Emotional Footprint

How much do users love LastPass Password Management?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Credential Management Software provides credential management and retrieval functionality.

Password Generator Software includes the ability for users to generate strong passwords.

Vault for Each User Each user has access to their own password vault.

Work and Personal Offers the ability for users to leverage some or all software features for personal use.

Multi-Factor Authentication (MFA) Supports multi-factor device and app authentication.

Encryption and Decryption Advanced capabilities to encode data and information with visibility and controls.

Autosave and Autofill Allows for passwords to be autosaved and autofilled when accessing resources again.

Access From Multiple Devices Software can be accessed from multiple devices. Ideally this access will be possible regardless of the operating system used.

Credential Rotation Allows for passwords to be changed or reset as needed for privileged accounts

Team Management Create and manage team members. Items can be shared across team members.

End User Self Serve Intuitive portal designed for end users to create incident tickets, request services, and access status and FAQs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

LastPass Password Management Reviews

MOHAMMAD N.

Easy to use, cost effective, time saving, secure

Likeliness to Recommend

Pros

Easy to use and multi-platform, but a bit pricey

Likeliness to Recommend

Pros

Mario K.

Never forget another password.

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Credential Management

Password Generator

Vault for Each User

Work and Personal

Multi-Factor Authentication (MFA)

Encryption and Decryption

Autosave and Autofill

Access From Multiple Devices

Credential Rotation

Team Management

End User Self Serve

Vendor Capability Ratings

Business Value Created

Breadth of Features

Usability and Intuitiveness

Quality of Features

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Vendor Support

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement