LastPass US LP

LastPass Password Management

Composite Score

8.6 /10

CX Score

8.5 /10

110 Reviews Write a Review

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What is LastPass Password Management?

LastPass manages your passwords and online life, so you don't have to. We've made going online easier and safer, and supporting all of your browsers, operating systems, and mobile devices since 2008.

Company Details

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Awards & Recognition

LastPass Password Management won the following awards in the Password Management category

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1 Top Rated Capabilities

7 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

12 Top Rated Features

2023

2 Top Rated Capabilities

10 Top Rated Features

2022

LastPass Password Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LastPass Password Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

90 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LastPass Password Management?

7% Negative

11% Neutral

82% Positive

Pros

Respectful
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 84

Credential Management

Password Generator

Vault for Each User

Work and Personal

Multi-Factor Authentication (MFA)

Encryption and Decryption

Autosave and Autofill

Access From Multiple Devices

Credential Rotation

Team Management

End User Self Serve

Vendor Capability Ratings

Average 80

Business Value Created

Breadth of Features

Usability and Intuitiveness

Quality of Features

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Vendor Support

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

LastPass Password Management Reviews

Khevin C.

Role: C-Level
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Protect from social engineering attacks with MFA

Likeliness to Recommend

10 /10

What differentiates LastPass Password Management from other similar products?

While many password vaults provider provide adequate security with their Multifactor Authentication (MFA), this is generally just the SMS codes. With the social engineering attacks getting more and more sophisticated, even the SMS codes has its weakness. LastPass MFA takes authentication to a whole new level, by providing biometric (fingerprint & face), mobile device push notification and voice recognition. All this making LastPass an enterprise-grade business IT security provider.

What is your favorite aspect of this product?

I love the adaptive authentication features, which protects from bots and repetitive malicious pattern: by adapting to users and scenarios, it provider an advanced layer of security. Pricing is really affordable also, for all the features provided. The geofencing policies are also great at validating IP and providing the next generation IT security.

What do you dislike most about this product?

Encrypted file storage should be increased for all plans. The 1GB limit gets exhausted very quickly. They should also offer additional methods for payment.

What recommendations would you give to someone considering this product?

If you want to protect your business from the latest and most sophisticated cyber threats, LastPass is the right choice in giving you the advanced level of security that you require.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Xavier V.

Role: C-Level
Industry: Entertainment
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Handling Passwords Securely With LastPass

Likeliness to Recommend

10 /10

What differentiates LastPass Password Management from other similar products?

While at the company previously we were storing password on our browser, with our latest security awareness training, we discovered the IT security issues that this could cause in case of breach. LastPass, with its encrypted vault provided us with an alternative and secured solutions for storing our passwords and even confidential notes.

What is your favorite aspect of this product?

The fact that only 1 single password is needed to manage everything is breathtaking. I also love the fact that I no longer have to having weak and duplicate passwords, for LastPass automatically identifies those, send an alert and offer secured, random passwords alternatives. Additionally, notes and passwords can be shared safely, which is perfect in the business context.

What do you dislike most about this product?

There is an additional pricing per user for advanced SSO and advanced MFA. I believe that this should already be included in the current pricing of $6 per user for the Business plan.

What recommendations would you give to someone considering this product?

If you need to login securely, fast and easy, LastPass is the perfect password management secured cloud solutions on the market. I am fully satisfied and strongly recommend.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jesse R.

Role: Information Technology
Industry: Media
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

Amazing product to use! Love their dashboard!

Likeliness to Recommend

10 /10

What differentiates LastPass Password Management from other similar products?

Personally for me and many others I love the fact that you have everything on the dashboard and it shows the logo of the site you are saving your password for. Then you also have a quick link on the top to click in the browser to pull up any other site. I love it all!

What is your favorite aspect of this product?

The user friendly dashboard! How easy it is to use and help show new users. Not hard to understand at all and everything is in the dashboard. LOVE IT

What do you dislike most about this product?

Not much to dislike. But maybe be able to add questions sections to some of the passwords instead of just notes because some sites require you to have questions to unlock your account or to verify your identity.

What recommendations would you give to someone considering this product?

Work with the vendor and sales to get a good deal and implementation. For us it was very straight forth and easy to do. We just wish we did it sooner! Strongly recommend LastPass!

Pros

Performance Enhancing
Enables Productivity
Efficient Service
Caring

LastPass Password Management

What is LastPass Password Management?

Company Details

Need Assistance?

Awards & Recognition

LastPass Password Management Ratings

87 Likeliness to Recommend

90 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+81 Net Emotional Footprint

How much do users love LastPass Password Management?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Credential Management Software provides credential management and retrieval functionality.

Password Generator Software includes the ability for users to generate strong passwords.

Vault for Each User Each user has access to their own password vault.

Work and Personal Offers the ability for users to leverage some or all software features for personal use.

Multi-Factor Authentication (MFA) Supports multi-factor device and app authentication.

Encryption and Decryption Advanced capabilities to encode data and information with visibility and controls.

Autosave and Autofill Allows for passwords to be autosaved and autofilled when accessing resources again.

Access From Multiple Devices Software can be accessed from multiple devices. Ideally this access will be possible regardless of the operating system used.

Credential Rotation Allows for passwords to be changed or reset as needed for privileged accounts

Team Management Create and manage team members. Items can be shared across team members.

End User Self Serve Intuitive portal designed for end users to create incident tickets, request services, and access status and FAQs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

LastPass Password Management Reviews

Khevin C.

Protect from social engineering attacks with MFA

Likeliness to Recommend

Pros

Xavier V.

Handling Passwords Securely With LastPass

Likeliness to Recommend

Pros

Jesse R.

Amazing product to use! Love their dashboard!

Likeliness to Recommend

Pros

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Feature Ratings

Credential Management

Password Generator

Vault for Each User

Work and Personal

Multi-Factor Authentication (MFA)

Encryption and Decryption

Autosave and Autofill

Access From Multiple Devices

Credential Rotation

Team Management

End User Self Serve

Vendor Capability Ratings

Business Value Created

Breadth of Features

Usability and Intuitiveness

Quality of Features

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Vendor Support

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement