LastPass US LP

LastPass Password Management

Composite Score

8.6 /10

CX Score

8.5 /10

110 Reviews Write a Review

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What is LastPass Password Management?

LastPass manages your passwords and online life, so you don't have to. We've made going online easier and safer, and supporting all of your browsers, operating systems, and mobile devices since 2008.

Company Details

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Awards & Recognition

LastPass Password Management won the following awards in the Password Management category

Filter By

1 Top Rated Capabilities

7 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

12 Top Rated Features

2023

2 Top Rated Capabilities

10 Top Rated Features

2022

LastPass Password Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LastPass Password Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

90 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LastPass Password Management?

7% Negative

11% Neutral

82% Positive

Pros

Respectful
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 84

Credential Management

Password Generator

Vault for Each User

Work and Personal

Multi-Factor Authentication (MFA)

Encryption and Decryption

Autosave and Autofill

Access From Multiple Devices

Credential Rotation

Team Management

End User Self Serve

Vendor Capability Ratings

Average 80

Business Value Created

Breadth of Features

Usability and Intuitiveness

Quality of Features

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Vendor Support

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

LastPass Password Management Reviews

Olivia C.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

LastPass is secure and easy to use.

Likeliness to Recommend

9 /10

What differentiates LastPass Password Management from other similar products?

LastPass is an easy to use, secure, low cost, feature rich platform and has a pretty good free password management plan with which we can enjoy multiple options like automatically changing passwords, account recovery options, MFA multifactor), secure note storage and more.

What is your favorite aspect of this product?

I like it because it is well designed, easy to use and rich in features. It has a username and password generator with which I can create very secure credentials for my accounts. I also like the MFA authentication options and I can sync it with third party apps like Google Authenticator and Microsoft Authenticator.

What do you dislike most about this product?

With LastPass my privacy is guaranteed, I have no negative points, my experience with LastPass has been transparent.

What recommendations would you give to someone considering this product?

LastPass has a pretty good 30-day free version and offers multiple options to get started like account recovery options, MFA multi-factor authentication, and much more.

Pros

Efficient Service
Effective Service
Helps Innovate
Continually Improving Product

Richard J.

Role: Industry Specific Role
Industry: Agriculture
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

Will not disappoint! Great password management!

Likeliness to Recommend

10 /10

What differentiates LastPass Password Management from other similar products?

Works with ubikey

What is your favorite aspect of this product?

I don't have to remember passwords and works across devices

What do you dislike most about this product?

Tries to put passwords in Google Chrome browser search bar

What recommendations would you give to someone considering this product?

Use it and never forget your passwords again

Pros

Reliable
Enables Productivity
Respectful
Helps Innovate

Amanda A.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2022

Easy to use pass.

Likeliness to Recommend

8 /10

What differentiates LastPass Password Management from other similar products?

With LastPass, you don't have to worry about remembering multiple passwords for different websites. This has been especially useful for employees who tend to use the same password for a variety of different accounts. Cybersecurity has been bolstered as a result This software is extremely useful to me because my employees can avoid having their passwords written down on paper due to the number of passwords, which increases the security of my company. I purchased a license for my company.

What is your favorite aspect of this product?

I have five email accounts, three for work and two for personal use, and I only need to remember one password. With multiple social media accounts linked to them. We only use this one at work, and I use a few others for my own convenience. My favorite feature is the fact that passwords can be sent to others without revealing their contents. As long as they know the password, they'll be able to log into the system with it. a mobile application is readily available for your mobile device.

What do you dislike most about this product?

Some websites' auto-fill features don't always work as expected. When attempting to fill out the form, it's either blocked by another button on your site or the passwords aren't correctly filled in by the auto-fill feature.

What recommendations would you give to someone considering this product?

Make use of groups to control access to shared folders and make them available to everyone in your organization. Password sharing is now ridiculously simple to manage. Make certain that your evaluation users have both the application and the browser plug-ins installed before allowing them to continue. The browser add-ons are a lifesaver. Consider the cost of implementation and the expected ongoing costs of LastPass before making a final decision. As a result of the oversupply of goods available,

Pros

Continually Improving Product
Reliable
Trustworthy
Unique Features

LastPass Password Management

What is LastPass Password Management?

Company Details

Need Assistance?

Awards & Recognition

LastPass Password Management Ratings

87 Likeliness to Recommend

90 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+81 Net Emotional Footprint

How much do users love LastPass Password Management?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Credential Management Software provides credential management and retrieval functionality.

Password Generator Software includes the ability for users to generate strong passwords.

Vault for Each User Each user has access to their own password vault.

Work and Personal Offers the ability for users to leverage some or all software features for personal use.

Multi-Factor Authentication (MFA) Supports multi-factor device and app authentication.

Encryption and Decryption Advanced capabilities to encode data and information with visibility and controls.

Autosave and Autofill Allows for passwords to be autosaved and autofilled when accessing resources again.

Access From Multiple Devices Software can be accessed from multiple devices. Ideally this access will be possible regardless of the operating system used.

Credential Rotation Allows for passwords to be changed or reset as needed for privileged accounts

Team Management Create and manage team members. Items can be shared across team members.

End User Self Serve Intuitive portal designed for end users to create incident tickets, request services, and access status and FAQs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

LastPass Password Management Reviews

Olivia C.

LastPass is secure and easy to use.

Likeliness to Recommend

Pros

Richard J.

Will not disappoint! Great password management!

Likeliness to Recommend

Pros

Amanda A.

Easy to use pass.

Likeliness to Recommend

Pros

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Feature Ratings

Credential Management

Password Generator

Vault for Each User

Work and Personal

Multi-Factor Authentication (MFA)

Encryption and Decryption

Autosave and Autofill

Access From Multiple Devices

Credential Rotation

Team Management

End User Self Serve

Vendor Capability Ratings

Business Value Created

Breadth of Features

Usability and Intuitiveness

Quality of Features

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Vendor Support

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement