LastPass Password Management Logo
LastPass Password Management Logo
LastPass US LP

LastPass Password Management

Composite Score
8.6 /10
CX Score
8.5 /10
Category
LastPass Password Management
8.6 /10

What is LastPass Password Management?

LastPass manages your passwords and online life, so you don't have to. We've made going online easier and safer, and supporting all of your browsers, operating systems, and mobile devices since 2008.

Company Details


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Awards & Recognition

LastPass Password Management won the following awards in the Password Management category

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LastPass Password Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LastPass Password Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

90 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LastPass Password Management?

7% Negative
11% Neutral
82% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Credential Management

88

Password Generator

87

Vault for Each User

87

Work and Personal

86

Multi-Factor Authentication (MFA)

86

Encryption and Decryption

86

Autosave and Autofill

86

Access From Multiple Devices

85

Credential Rotation

84

Team Management

84

End User Self Serve

83

Vendor Capability Ratings

Average 80

Business Value Created

84

Breadth of Features

82

Usability and Intuitiveness

82

Quality of Features

82

Ease of Implementation

82

Ease of IT Administration

81

Ease of Data Integration

81

Vendor Support

80

Availability and Quality of Training

78

Ease of Customization

77

Product Strategy and Rate of Improvement

77

LastPass Password Management Reviews

Bart K.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

An easy-to-use password manager utility

Likeliness to Recommend

9 /10

What differentiates LastPass Password Management from other similar products?

I love LastPass because its simplicity is unrivaled and also the user interface is quite simple to use. Both the web vault and the smartphone app allowed me to easily add, change, and tweak passwords and other credentials, and the browser extension made it exceedingly simple for me to automatically save and refill login information.

What is your favorite aspect of this product?

More functions are available in LastPass Password Management Suite than in any rival software. All of those features are very useful, making our complex password management functions a lot easier, and additionally, the product isn't very pricey. With capabilities that are equivalent to those of other more pricey password management tools, the excellent LastPass password manager is easy to use and affordable.

What do you dislike most about this product?

Although I would prefer it if it were stronger, the connectivity with mobile browsers still works. It can be really problematic to get password updates to function. When we have several logins for different services, this is made more noticeable.

What recommendations would you give to someone considering this product?

It can be difficult to remember numerous different passwords in an IT context. This became more difficult without a password manager, but it's wonderful to reuse passwords or use an overly straightforward password manager. LastPass is a great option for this. LastPass is the only one in the market that deserves your interest.

Pros

  • Continually Improving Product
  • Unique Features
  • Effective Service
  • Caring

Vic S.

  • Role: Operations
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Amazing password manager for private and business

Likeliness to Recommend

10 /10

What differentiates LastPass Password Management from other similar products?

It's very easy to use and is very secure. I can combine my personal vault with my work vault without problems or overlap

What is your favorite aspect of this product?

The autofill has saved me countless times from resetting passwords. The multiple vaults also are a livesaver for people joining or leaving the organization and getting access to everything they need or getting their access revoked at once

What do you dislike most about this product?

Shared passwords sometimes take a while to process and be open to use.

What recommendations would you give to someone considering this product?

Definitely a great tool when you have a lot of log ins and want them safely stored.

Pros

  • Reliable
  • Enables Productivity
  • Unique Features
  • Effective Service

Alex C.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Strong Password Management

Likeliness to Recommend

8 /10

What differentiates LastPass Password Management from other similar products?

LastPass has been an invaluable tool for our firm, allowing me to share and distribute hundreds of passwords throughout our staff in minutes. With LastPass, I can safely distribute these credentials to my staff. With the help of multifactor authentication and other measures, businesses can safely store and distribute passwords. Also, it's pretty easy to use.

What is your favorite aspect of this product?

It strengthened our organization's cyber defenses. It joyfully creates unique, safe passwords for me, preventing me from reusing the same one, and it stores and shares passwords securely with my family and coworkers in different contexts. LastPass came to my rescue in the woods, on the lake, and in the air. Its seamless nature makes all of my gadgets get updates.

What do you dislike most about this product?

LastPass requires users to install a browser extension before accessing the password manager's features. Developers have made it so LastPass may be the default password manager, although it isn't as smooth as a native solution. There is a learning curve and a lag in awareness for users who don't grasp the security benefits of password managers.

What recommendations would you give to someone considering this product?

We're putting an end to password reuse by giving our staff the ability to develop solid and system-specific passwords and keep them securely stored in LastPass. Rather than writing passwords on pieces of paper, which you might then lose, you can use this system instead. Password management gets absurdly simple with this setup. I will recommend this.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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