LastPass Password Management Logo
LastPass Password Management Logo
LastPass US LP

LastPass Password Management

Composite Score
8.6 /10
CX Score
8.5 /10
Category
LastPass Password Management
8.6 /10

What is LastPass Password Management?

LastPass manages your passwords and online life, so you don't have to. We've made going online easier and safer, and supporting all of your browsers, operating systems, and mobile devices since 2008.

Company Details


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Awards & Recognition

LastPass Password Management won the following awards in the Password Management category

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LastPass Password Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LastPass Password Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

90 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LastPass Password Management?

7% Negative
11% Neutral
82% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Credential Management

88

Password Generator

87

Vault for Each User

87

Work and Personal

86

Multi-Factor Authentication (MFA)

86

Encryption and Decryption

86

Autosave and Autofill

86

Access From Multiple Devices

85

Credential Rotation

84

Team Management

84

End User Self Serve

83

Vendor Capability Ratings

Average 80

Business Value Created

84

Breadth of Features

82

Usability and Intuitiveness

82

Quality of Features

82

Ease of Implementation

82

Ease of IT Administration

81

Ease of Data Integration

81

Vendor Support

80

Availability and Quality of Training

78

Ease of Customization

77

Product Strategy and Rate of Improvement

77

LastPass Password Management Reviews

Maurice H.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

Not the best PasswordManager, but can improve!

Likeliness to Recommend

6 /10

What differentiates LastPass Password Management from other similar products?

After working with LastPass in my business and my family, I found that it performs a bit less than the other password managers. It feels a bit slower and clumsy, even after fresh installations. It does not really set itself apart.

What is your favorite aspect of this product?

Downloading and installing goes really quick. Also, setting it up on several machines works fairly well. No logging in issues on most of the sites.

What do you dislike most about this product?

A few things could be improved, as this is in essence a good product. 1. Synchronisation does not always work the way it should. It is slow or non functional, especially on mobile phones. 2. In case of a databreach, LastPass could have worked and communicated a bit better than they did. It made us distrust the software a bit more, even though it is not always the fault of the software if they get hacked. It is how you solve it. A simple email does not always feel enough. More guides on how to save your data could be helpfull.

What recommendations would you give to someone considering this product?

You are free to test out LastPass. Always try to find if it works for you or not. Give it an honest try, as it is in itself not a bad piece of software. It is my personal experience with LastPass that made me switch, but maybe it could work for you. On a single machine (so no syncing) and a basic setup this could easily work well for you. Other than that, also try out 2 or 3 more password managers to see which one suits you best.

Pros

  • Saves Time
  • Generous Negotitation
  • Efficient Service
  • Effective Service

Cons

  • Less Reliable
  • Security Frustrates
  • Less Productive

Maria M.

  • Role: Industry Specific Role
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

Remove bad password habits fast and simply

Likeliness to Recommend

9 /10

What differentiates LastPass Password Management from other similar products?

It's a great password manager program that creates, remembers, and fills in passwords for anyone. When I initially enter into an online account, LastPass saves my username and password so that they are automatically filled in the next time I visit. According to my experience, it's appealing software for security assurance.

What is your favorite aspect of this product?

LastPass is a fantastic idea, and I've been using it for several years with no problems. In my opinion, it is a safe password manager that allows us to store and manage multiple passwords and other account information. I appreciate how it encrypts saved login information and can automatically insert it into forms for us, while also assisting us in preventing cyber assaults.

What do you dislike most about this product?

The first setup may be a little difficult. I occasionally have to launch the LastPass app, copy my password from the manager, then paste it into the app because the mobile app doesn't always work correctly with all apps. For a number of devices, it was once free, but they now charge for this feature.

What recommendations would you give to someone considering this product?

Totally recommended! Anyone can generate lengthy, unique passwords with LastPass, store them, and use them without having to remember them. LastPass is affordable, safe, and offers more extra features than most of its rivals. LastPass employs a variety of two-factor authentication 2FA solutions in addition to biometric logins to guarantee the security of all user data.

Pros

  • Trustworthy
  • Unique Features
  • Effective Service
  • Inspires Innovation

Paul J.

  • Role: Operations
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

Excellent password management safe

Likeliness to Recommend

10 /10

What differentiates LastPass Password Management from other similar products?

It has many promising features which assist the users in setting out their folders and permit them accordingly. It is far better for the business community as its web browser creates a big difference in business marketing. For purpose of security, it has planted great password incorporation creation. Overall, it’s a great tool as compared to its alternatives.

What is your favorite aspect of this product?

It is a very efficient, fast, and safe platform. There exist many reasons behind making it far more useful than its alternatives. However, LastPass is a feature-rich product. Whether you need it’s all features or not but they are all available whenever you need them. It has an incredible mobile app that can incorporate with all other apps. Its browser extension provides easy access to all my login info.

What do you dislike most about this product?

There is nothing much to be disliked about this device. However, sometimes some features cause a little annoyance for my password security. Like two-step verification on my cell phone when I am supposed to log in every time from a new device. However, these things can be tackled through default settings.

What recommendations would you give to someone considering this product?

I found LastPass instinctive to practice and create robust passwords. Each "card" stowed comprises the entire material. I would recommend this app to everyone supposed to have a thrilling and boosting commerce trade. As it is authentic and make sure to secure your password to the maximum extent.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Unique Features

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