LastPass US LP

LastPass Password Management

Composite Score

8.6 /10

CX Score

8.6 /10

112 Reviews Write a Review

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What is LastPass Password Management?

LastPass manages your passwords and online life, so you don't have to. We've made going online easier and safer, and supporting all of your browsers, operating systems, and mobile devices since 2008.

Company Details

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Awards & Recognition

LastPass Password Management won the following awards in the Password Management category

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1 Top Rated Capabilities

7 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

12 Top Rated Features

2023

2 Top Rated Capabilities

10 Top Rated Features

2022

LastPass Password Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LastPass Password Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

91 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 84%
Negotiation and Contract:: 81%
Conflict Resolution:: 83%
Strategy & Innovation:: 80%
Service Experience:: 85%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LastPass Password Management?

7% Negative

11% Neutral

82% Positive

Pros

Performance Enhancing
Respectful
Reliable
Enables Productivity

Feature Ratings

Average 84

Credential Management

Password Generator

Multi-Factor Authentication (MFA)

Encryption and Decryption

Work and Personal

Vault for Each User

Autosave and Autofill

Access From Multiple Devices

Credential Rotation

Team Management

Single Sign-On (SSO)

Vendor Capability Ratings

Average 80

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Quality of Features

Ease of IT Administration

Ease of Data Integration

Vendor Support

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

LastPass Password Management Reviews

Rashid Hassan C.

Role: Operations
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2021

Last stop for all digital credentials

Likeliness to Recommend

9 /10

What differentiates LastPass Password Management from other similar products?

It is more secure and multidimensional service as compared to other similar products. Availability on all operating systems and devices along with syncing capabilities makes LastPass more polished software in the industry.

What is your favorite aspect of this product?

Compatibility with different operating systems and real time syncing of credentials among devices is my most favorite aspect in LastPass.

What do you dislike most about this product?

Recovering master password is a bit tricky in case we forget it.

What recommendations would you give to someone considering this product?

It's a great product with lot of functions and provides much more features than just a password wallet. I would highly recommend it to people considering this product.

Pros

Performance Enhancing
Enables Productivity
Trustworthy
Caring

Sara Y.

Role: Operations
Industry: Not for Profit
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2021

This password manager helps people work from home

Likeliness to Recommend

9 /10

What differentiates LastPass Password Management from other similar products?

From a people/IT operations perspective, LastPass is different from other password managers (such as 1password) in that you can enable and disable accounts in under 90 seconds as well as mandate users change their credentials if it is determined that there is a definite security risk.

What is your favorite aspect of this product?

I like that I can use it to save important work and personal logins and that each user has their own vault for privacy purposes. It is also possible to create a shared folder in LastPass to exchange passwords with other people.

What do you dislike most about this product?

I dislike the admin console only because it was difficult to use and administer in the beginning. After some training, I finally understood what it was all about. I also wish that the platform provided new folks who have never used a password manager tool a one-pager or how-to guide for convenience.

What recommendations would you give to someone considering this product?

In order to determine whether LastPass Enterprise is right for you, I would initially recommend undergoing the free trial version to test whether this product is for you. Then, you can always upgrade to a paid, business version of the software at a later date and time.

Pros

Performance Enhancing
Unique Features
Efficient Service
Effective Service

Alexis T.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2021

Easily deployable as an Enterprise Solution

Likeliness to Recommend

9 /10

What differentiates LastPass Password Management from other similar products?

LastPass integrates well with the browser and allows for customization in my personal vault.

What is your favorite aspect of this product?

The ease of access paired with security bolstering.

What do you dislike most about this product?

The integration features sometimes auto-fill when I don't want them to or block the "show password" option on some sites.

What recommendations would you give to someone considering this product?

It's secure, convenient, and a useful tool in your business arsenal. If you have a lot of data/sites that need to be accessed company-wide this could be agreat fit.

Pros

Reliable
Continually Improving Product
Performance Enhancing
Enables Productivity

LastPass Password Management

What is LastPass Password Management?

Company Details

Need Assistance?

Awards & Recognition

LastPass Password Management Ratings

86 Likeliness to Recommend

1 Since last award

91 Plan to Renew

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love LastPass Password Management?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Credential Management Software provides credential management and retrieval functionality.

Password Generator Software includes the ability for users to generate strong passwords.

Multi-Factor Authentication (MFA) Supports multi-factor device and app authentication.

Encryption and Decryption Advanced capabilities to encode data and information with visibility and controls.

Work and Personal Offers the ability for users to leverage some or all software features for personal use.

Vault for Each User Each user has access to their own password vault.

Autosave and Autofill Allows for passwords to be autosaved and autofilled when accessing resources again.

Access From Multiple Devices Software can be accessed from multiple devices. Ideally this access will be possible regardless of the operating system used.

Credential Rotation Allows for passwords to be changed or reset as needed for privileged accounts

Team Management Create and manage team members. Items can be shared across team members.

Single Sign-On (SSO) Login authentication linked to corporate login credentials, and user account information auto-populated to the expense profile.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

LastPass Password Management Reviews

Rashid Hassan C.

Last stop for all digital credentials

Likeliness to Recommend

Pros

Sara Y.

This password manager helps people work from home

Likeliness to Recommend

Pros

Alexis T.

Easily deployable as an Enterprise Solution

Likeliness to Recommend

Pros

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Feature Ratings

Credential Management

Password Generator

Multi-Factor Authentication (MFA)

Encryption and Decryption

Work and Personal

Vault for Each User

Autosave and Autofill

Access From Multiple Devices

Credential Rotation

Team Management

Single Sign-On (SSO)

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Quality of Features

Ease of IT Administration

Ease of Data Integration

Vendor Support

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement