LastPass US LP

LastPass Password Management

Composite Score

8.6 /10

CX Score

8.6 /10

112 Reviews Write a Review

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What is LastPass Password Management?

LastPass manages your passwords and online life, so you don't have to. We've made going online easier and safer, and supporting all of your browsers, operating systems, and mobile devices since 2008.

Company Details

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Awards & Recognition

LastPass Password Management won the following awards in the Password Management category

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1 Top Rated Capabilities

7 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

12 Top Rated Features

2023

2 Top Rated Capabilities

10 Top Rated Features

2022

LastPass Password Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LastPass Password Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

91 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 84%
Negotiation and Contract:: 81%
Conflict Resolution:: 83%
Strategy & Innovation:: 80%
Service Experience:: 85%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LastPass Password Management?

7% Negative

11% Neutral

82% Positive

Pros

Performance Enhancing
Respectful
Reliable
Enables Productivity

Feature Ratings

Average 84

Credential Management

Password Generator

Multi-Factor Authentication (MFA)

Encryption and Decryption

Work and Personal

Vault for Each User

Autosave and Autofill

Access From Multiple Devices

Credential Rotation

Team Management

Single Sign-On (SSO)

Vendor Capability Ratings

Average 80

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Quality of Features

Ease of IT Administration

Ease of Data Integration

Vendor Support

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

LastPass Password Management Reviews

Crisanne G.

Role: Sales Marketing
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Awesome way to save your passwords

Likeliness to Recommend

8 /10

What differentiates LastPass Password Management from other similar products?

The level of security offered

What is your favorite aspect of this product?

That I can access it from multiple devices

What do you dislike most about this product?

Master password

What recommendations would you give to someone considering this product?

Write your master password down

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Cons

Slower Product Innovation

Arzu F.

Role: Sales Marketing
Industry: Shipping
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2021

Amazing functionality and fast support

Likeliness to Recommend

9 /10

What differentiates LastPass Password Management from other similar products?

Most of our company workers use Android and Hypervault didn't have an app for them.

What is your favorite aspect of this product?

It is a great way to manage passwords. It has a good-looking and intuitive interface. It can be used in almost all browsers and has apps for iOS, Android, and Windows Phone. The database is synchronized between devices and allows you to use multiple versions at once.

What do you dislike most about this product?

This personally isn't a problem for me but in 2015 LastPass announced that they would be joining LogMein that was known as an organization affiliated with the US National Security Agency. I know that for some users this can make it difficult to trust LastPass.

What recommendations would you give to someone considering this product?

It lets me keep my password in one cloud data which I can access with different devices.

Pros

Continually Improving Product
Generous Negotitation
Helps Innovate
Reliable

Cons

Less Effective Service
Vendor Friendly Policies
Leverages Incumbent Status

Erin H.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2021

Easy to Use and It's bBetter than a Spreadsheet

Likeliness to Recommend

8 /10

What differentiates LastPass Password Management from other similar products?

I haven't used a similar product except what is offered in my browser.

What is your favorite aspect of this product?

It stores passwords that I don't normally have readily available and offers unique and secure passwords that I don't have to stress about creating and then saving for later.

What do you dislike most about this product?

I have multiple logins for some websites and it doesn't always keep them straight and I finding myself having to "update" a profile but for it to be lost later.

What recommendations would you give to someone considering this product?

Keep it simple.

LastPass Password Management

What is LastPass Password Management?

Company Details

Need Assistance?

Awards & Recognition

LastPass Password Management Ratings

86 Likeliness to Recommend

1 Since last award

91 Plan to Renew

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love LastPass Password Management?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Credential Management Software provides credential management and retrieval functionality.

Password Generator Software includes the ability for users to generate strong passwords.

Multi-Factor Authentication (MFA) Supports multi-factor device and app authentication.

Encryption and Decryption Advanced capabilities to encode data and information with visibility and controls.

Work and Personal Offers the ability for users to leverage some or all software features for personal use.

Vault for Each User Each user has access to their own password vault.

Autosave and Autofill Allows for passwords to be autosaved and autofilled when accessing resources again.

Access From Multiple Devices Software can be accessed from multiple devices. Ideally this access will be possible regardless of the operating system used.

Credential Rotation Allows for passwords to be changed or reset as needed for privileged accounts

Team Management Create and manage team members. Items can be shared across team members.

Single Sign-On (SSO) Login authentication linked to corporate login credentials, and user account information auto-populated to the expense profile.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

LastPass Password Management Reviews

Crisanne G.

Awesome way to save your passwords

Likeliness to Recommend

Pros

Cons

Arzu F.

Amazing functionality and fast support

Likeliness to Recommend

Pros

Cons

Erin H.

Easy to Use and It's bBetter than a Spreadsheet

Likeliness to Recommend

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Feature Ratings

Credential Management

Password Generator

Multi-Factor Authentication (MFA)

Encryption and Decryption

Work and Personal

Vault for Each User

Autosave and Autofill

Access From Multiple Devices

Credential Rotation

Team Management

Single Sign-On (SSO)

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Quality of Features

Ease of IT Administration

Ease of Data Integration

Vendor Support

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement