LastPass Password Management Logo
LastPass Password Management Logo
LastPass US LP

LastPass Password Management

Composite Score
8.6 /10
CX Score
8.5 /10
Category
LastPass Password Management
8.6 /10

What is LastPass Password Management?

LastPass manages your passwords and online life, so you don't have to. We've made going online easier and safer, and supporting all of your browsers, operating systems, and mobile devices since 2008.

Company Details


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Awards & Recognition

LastPass Password Management won the following awards in the Password Management category

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LastPass Password Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LastPass Password Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

90 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LastPass Password Management?

7% Negative
11% Neutral
82% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Credential Management

88

Password Generator

87

Vault for Each User

87

Work and Personal

86

Multi-Factor Authentication (MFA)

86

Encryption and Decryption

86

Autosave and Autofill

86

Access From Multiple Devices

85

Credential Rotation

84

Team Management

84

End User Self Serve

83

Vendor Capability Ratings

Average 80

Business Value Created

84

Breadth of Features

82

Usability and Intuitiveness

82

Quality of Features

82

Ease of Implementation

82

Ease of IT Administration

81

Ease of Data Integration

81

Vendor Support

80

Availability and Quality of Training

78

Ease of Customization

77

Product Strategy and Rate of Improvement

77

LastPass Password Management Reviews

Huseyin D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2021

Multi support password manager

Likeliness to Recommend

10 /10

What differentiates LastPass Password Management from other similar products?

Working very well cross-platform.

What is your favorite aspect of this product?

It has free and premium versions and both versions are working well. We are using the paid version. It supports multi-factor authentication methods. Also, it works on multiple platforms like Windows, macOS and mobile apps. You can share your password with colleagues. One more good thing is you can import your current passwords from many platforms.

What do you dislike most about this product?

Unfortunately, this application has a bad history that had been compromised. Still have doubts about it.

What recommendations would you give to someone considering this product?

If you need a password manager for your team, you can use it.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Myra H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2021

Easy to use, but pricey

Likeliness to Recommend

9 /10

What differentiates LastPass Password Management from other similar products?

LastPass integrates seamlessly across device types. It it easy to set up and configure. It is very convenient for auto-fill and auto-save.

What is your favorite aspect of this product?

I love that LastPass always auto-saves and auto-fills, which makes it easy to maintain and update passwords.

What do you dislike most about this product?

I dislike that it is not free

What recommendations would you give to someone considering this product?

I recommend using Lastpass for all password management and storage. It is very easy to use and it works well across devices and device types!

Jen M.

  • Role: C-Level
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

No more need for pet and street names!

Likeliness to Recommend

10 /10

What differentiates LastPass Password Management from other similar products?

Ease of use and user friendly. I have used other password managers where the user interface looked a bit too technical or perhaps too robust for the average user. LastPass is not only easy to use but very intuitive. I have used it on mobile, tablet, desktop, and laptop and the experience on each device has been the absolute same. There is no need to learn a new interface depending on the device you are using.

What is your favorite aspect of this product?

Password generation is definitely a huge time saver as well as a great feature to have. Users will generate the same password over and over with a different Combination of letters and or numbers and it only takes one compromised site to potentially be vulnerable. This way you can choose the ease or difficulty of your password and not have to worry about possibly writing down a character wrong since LastPass offers to save it for you immediately.

What do you dislike most about this product?

I have not been able to figure out how to manage team members from anywhere other than the desktop version or full site. I would like to be able to invite a team member via the mobile app instead of having to log in via my computer.

What recommendations would you give to someone considering this product?

Import all your passwords from your current manager and then complete a security challenge so you can see which passwords are currently weak and or vulnerable. Install the app on your phones and tablets as well as the extensions and apps on your computers. I work with a lot of passwords, both personal and from clients, and I never have to worry about security since I know their passwords are safe with LastPass.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Efficient Service

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