Laserfiche Customer Reviews 2024

Laserfiche

Composite Score

9.1 /10

CX Score

9.2 /10

79 Reviews Write a Review

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What is Laserfiche?

Laserfiche is the leading cloud provider for document management, content-centric workflow automation and records management. Through powerful workflows, forms, no-code templates and AI-enabled capture, the Laserfiche platform accelerates how business gets done. Customers in every industry — including government, education, financial services, healthcare and manufacturing — use Laserfiche to boost productivity, secure content and scale their business. Laserfiche is headquartered in Long Beach, CA, with offices across Canada, Latin America, Europe and Asia.

Company Details

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Awards & Recognition

Laserfiche won the following awards in the Enterprise Content Management - Enterprise category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

9 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

2 Top Rated Capabilities

1 Top Rated Features

2022

Laserfiche Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Laserfiche.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

1
Since last award

94 Plan to Renew

5
Since last award

81 Satisfaction of Cost Relative to Value

6
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Laserfiche?

1% Negative

1% Neutral

98% Positive

Pros

Fair
Acts with Integrity
Reliable
Performance Enhancing

Feature Ratings

Average 88

Capture Channels

Metadata Management

ECM Document Management

Search

Workflow Process Automation

Ediscovery Audit Trail

Access Permissions Management

File Conversion

File Approvals Esignatures

Collaboration

Mobile

Vendor Capability Ratings

Average 85

Business Value Created

Availability and Quality of Training

Breadth of Features

Quality of Features

Ease of Implementation

Vendor Support

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Customization

Laserfiche Reviews

Kedar K.

Role: Industry Specific Role
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2023

Spectafabulous Enterprise Content Management tool.

Likeliness to Recommend

9 /10

What differentiates Laserfiche from other similar products?

Ability to capture documents digitally. Ability to streamline and automate business processes and workflows thus eliminating manual repetitive tasks.

What is your favorite aspect of this product?

It's enables ease to share files and documents quickly. It's simple to organize and manage documents and files with this tool. It's a reliable tool for records management. It enhance real-time search of documents. It's simple to store documents and files securely. It's easy to access and work on my documents with Laserfiche ECM. I like ease to sign documents electronically with Laserfiche ECM.

What do you dislike most about this product?

To be sincere,I haven't experienced any shortcoming with Laserfiche that I can Highlight.

What recommendations would you give to someone considering this product?

It's an ideal and convenient tool for Enterprise Content Management.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Tripp B.

Role: Information Technology
Industry: Insurance
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2022

We Eliminated Our File Room with Laserfiche

Likeliness to Recommend

10 /10

What differentiates Laserfiche from other similar products?

It is friendly for both users and administrators and the support is top-notch.

What is your favorite aspect of this product?

The search aspect is my favorite feature. I can access a client from 40 years ago just by knowing that he had tennis elbow and graduated from the University of North Carolina.

What do you dislike most about this product?

No complaints.

What recommendations would you give to someone considering this product?

Look no further. This will do everything you're looking for and more.

Pros

Reliable
Enables Productivity
Trustworthy
Effective Service

Sonia M.

Role: C-Level
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2022

Great product for automating approval of requests!

Likeliness to Recommend

10 /10

What differentiates Laserfiche from other similar products?

I have used other products other than Laserfiche and love how I am able to transfer PDF documents for storage. I also get approval status of some requests using Laserfiche. I was able to automate a manual task to electronic using Laserfiche.

What is your favorite aspect of this product?

The ability to get electronic approval of some requests.

What do you dislike most about this product?

Don't have any dislikes thus far.

What recommendations would you give to someone considering this product?

I would highly recommend if you need approval of a certain request because Laserfiche will send the requests to those who need to approve via a workflow process.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Laserfiche

What is Laserfiche?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

Laserfiche Ratings

92 Likeliness to Recommend

1 Since last award

94 Plan to Renew

5 Since last award

81 Satisfaction of Cost Relative to Value

6 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Laserfiche?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Capture Channels Variety of ways a file can be ingested into the ECM system

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

ECM Document Management Includes lifecycle management, access and permissions, and ability to administer, view, create, edit, and delete content assets.

Search The system can search an entire body of a document for a keyword or phrase.

Workflow Process Automation The extent to and ease of which actions within the system can be configured to be performed automatically

Ediscovery Audit Trail The extent to which files and file histories are tracked & ability to manage files en masse for the purposes of legal proceedings

Access Permissions Management The granularity of user-access controls that can be configured in the ECM system

File Conversion You can convert files from given types to other formats within the ECM system (e.g. from Word to PDF).

File Approvals Esignatures Ability to capture approvals by the ECM system as part of a workflow

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Laserfiche Reviews

Kedar K.

Spectafabulous Enterprise Content Management tool.

Likeliness to Recommend

Pros

Tripp B.

We Eliminated Our File Room with Laserfiche

Likeliness to Recommend

Pros

Sonia M.

Great product for automating approval of requests!

Likeliness to Recommend

Pros

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Feature Ratings

Capture Channels

Metadata Management

ECM Document Management

Search

Workflow Process Automation

Ediscovery Audit Trail

Access Permissions Management

File Conversion

File Approvals Esignatures

Collaboration

Mobile

Vendor Capability Ratings

Business Value Created

Availability and Quality of Training

Breadth of Features

Quality of Features

Ease of Implementation

Vendor Support

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Customization