Laserfiche Customer Reviews 2024

Laserfiche

Composite Score

9.1 /10

CX Score

9.2 /10

77 Reviews Write a Review

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What is Laserfiche?

Laserfiche is the leading cloud provider for document management, content-centric workflow automation and records management. Through powerful workflows, forms, no-code templates and AI-enabled capture, the Laserfiche platform accelerates how business gets done. Customers in every industry — including government, education, financial services, healthcare and manufacturing — use Laserfiche to boost productivity, secure content and scale their business. Laserfiche is headquartered in Long Beach, CA, with offices across Canada, Latin America, Europe and Asia.

Company Details

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Awards & Recognition

Laserfiche won the following awards in the Enterprise Content Management - Enterprise category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

9 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

2 Top Rated Capabilities

1 Top Rated Features

2022

Laserfiche Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Laserfiche.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

98 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value

5
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Laserfiche?

1% Negative

1% Neutral

98% Positive

Pros

Fair
Acts with Integrity
Trustworthy
Reliable

Feature Ratings

Average 88

Capture Channels

Metadata Management

ECM Document Management

Search

Workflow Process Automation

Ediscovery Audit Trail

Access Permissions Management

File Conversion

File Approvals Esignatures

Collaboration

Mobile

Vendor Capability Ratings

Average 85

Quality of Features

Business Value Created

Breadth of Features

Availability and Quality of Training

Usability and Intuitiveness

Ease of Implementation

Vendor Support

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Laserfiche Reviews

Megan H.

Role: Public Sector
Industry: Government
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2024

Great product that improves business processes!

Likeliness to Recommend

8 /10

What differentiates Laserfiche from other similar products?

Their customer service is friendly, professional and typically speedy. They also provide a LOT of online training and webinars, and a fantastic annual conference! Continually innovating and growing in the features they offer.

What is your favorite aspect of this product?

Data searchability and automating business processes.

What do you dislike most about this product?

Doesn't integrate with as many other applications as we would like.

What recommendations would you give to someone considering this product?

Learn all you can about the options and decide on the product that best fits your needs. Overall, we're glad we went with Laserfiche!

Pros

Continually Improving Product
Respectful
Security Protects
Helps Innovate

Kara S.

Role: Information Technology
Industry: Government
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Product has modernized our operations!

Likeliness to Recommend

10 /10

What differentiates Laserfiche from other similar products?

Laserfiche is extremely cost effective for small local governments that may not be able to invest large sums. The product is easy to use both for the administrator and the end users. The capabilities and functionalities are far reaching and have completely changed our internal operations, creating measurable efficiencies.

What is your favorite aspect of this product?

The workflow automations is extremely helpful in many ways, but also being able to manage records and searching is very efficient.

What do you dislike most about this product?

Nothing, Laserfiche is great. We just wish we had a bigger team to use this even more.

What recommendations would you give to someone considering this product?

This is a great product that can change and modernize an entire organizations. This is so much more then records repository and management!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Keith R.

Role: Information Technology
Industry: Government
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Laserfiche and ECS Imaging, Inc. are great!

Likeliness to Recommend

10 /10

What differentiates Laserfiche from other similar products?

The Laserfiche product provides San Bernardino County/Department of Public Works with tools that allow our organization to easily transition its existing business processes to a higher level of effectiveness and efficiency via automation...

What is your favorite aspect of this product?

the Laserfiche Designers and administration consoles provide an interface that is easy to use yet granular in their capabilities...

What do you dislike most about this product?

Customizing a form document can be challenging when attempting to duplicate an existing form in great detail as one must have extensive knowledge with CSS Script and/or JavaScript...

What recommendations would you give to someone considering this product?

I would recommend Laserfiche highly for any organization desiring to implement an ECM system due to its wide range of products, functionalities and features...

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Laserfiche

What is Laserfiche?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

Laserfiche Ratings

93 Likeliness to Recommend

98 Plan to Renew

1 Since last award

82 Satisfaction of Cost Relative to Value

5 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Laserfiche?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Capture Channels Variety of ways a file can be ingested into the ECM system

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

ECM Document Management Includes lifecycle management, access and permissions, and ability to administer, view, create, edit, and delete content assets.

Search The system can search an entire body of a document for a keyword or phrase.

Workflow Process Automation The extent to and ease of which actions within the system can be configured to be performed automatically

Ediscovery Audit Trail The extent to which files and file histories are tracked & ability to manage files en masse for the purposes of legal proceedings

Access Permissions Management The granularity of user-access controls that can be configured in the ECM system

File Conversion You can convert files from given types to other formats within the ECM system (e.g. from Word to PDF).

File Approvals Esignatures Ability to capture approvals by the ECM system as part of a workflow

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Laserfiche Reviews

Megan H.

Great product that improves business processes!

Likeliness to Recommend

Pros

Kara S.

Product has modernized our operations!

Likeliness to Recommend

Pros

Keith R.

Laserfiche and ECS Imaging, Inc. are great!

Likeliness to Recommend

Pros

Most Popular Laserfiche Comparisons

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Feature Ratings

Capture Channels

Metadata Management

ECM Document Management

Search

Workflow Process Automation

Ediscovery Audit Trail

Access Permissions Management

File Conversion

File Approvals Esignatures

Collaboration

Mobile

Vendor Capability Ratings

Quality of Features

Business Value Created

Breadth of Features

Availability and Quality of Training

Usability and Intuitiveness

Ease of Implementation

Vendor Support

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Data Integration

Ease of Customization