Laserfiche Customer Reviews 2025 | SoftwareReviews

Laserfiche

Composite Score

9.1 /10

CX Score

9.2 /10

238 Reviews Write a Review

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What is Laserfiche?

Laserfiche is a leading enterprise platform that helps organizations digitally transform operations and manage their content with AI-powered solutions. Through scalable workflows, customizable forms, no-code templates and AI-enabled capabilities, the Laserfiche® document management platform accelerates how business gets done. Trusted by organizations of all sizes—from startups to Fortune 500 enterprises—Laserfiche empowers teams to boost productivity, foster collaboration and deliver a superior customer experience at scale. Headquartered in Long Beach, California, Laserfiche operates globally, with offices across North America, Europe and Asia.

Company Details

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Awards & Recognition

Laserfiche won the following awards in the Enterprise Content Management - Enterprise category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

9 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

2 Top Rated Capabilities

1 Top Rated Features

2022

Laserfiche Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Laserfiche.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

98 Plan to Renew

1
Since last award

78 Satisfaction of Cost Relative to Value

9
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 98%
Negotiation and Contract:: 90%
Conflict Resolution:: 95%
Strategy & Innovation:: 93%
Service Experience:: 94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Laserfiche?

1% Negative

2% Neutral

97% Positive

Pros

Reliable
Performance Enhancing
Security Protects
Enables Productivity

Feature Ratings

Average 86

ML-based Document Classification and Metadata Extraction

Metadata Management

ECM Document Management

Workflow Process Automation

Web Forms Builder

External Collaboration

Capture Channels

Search

Ediscovery Audit Trail

Access Permissions Management

Collaboration

Vendor Capability Ratings

Average 83

Business Value Created

Breadth of Features

Quality of Features

Vendor Support

Availability and Quality of Training

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Implementation

Laserfiche Videos

Laserfiche Reviews

Role: Information Technology
Industry: Education
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Apr 2025

Great Product!

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Finance
Industry: Government
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Apr 2025

Decent software with a strong support tram

Likeliness to Recommend

8 /10

Pros

Efficient Service
Caring
Respectful
Reliable

Cons

Vendor Friendly Policies
Less Transparent
Slower Product Innovation

Role: Information Technology
Industry: Government
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Apr 2025

The product that handles your document needs

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Laserfiche

What is Laserfiche?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

Laserfiche Ratings

93 Likeliness to Recommend

98 Plan to Renew

1 Since last award

78 Satisfaction of Cost Relative to Value

9 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Laserfiche?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

ML-based Document Classification and Metadata Extraction Embedded capabilities to classify incoming documents & elements in the content repository, & to extract metadata from semi-structured & unstructured documents.

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

ECM Document Management Includes lifecycle management, access and permissions, and ability to administer, view, create, edit, and delete content assets.

Workflow Process Automation The extent to and ease of which actions within the system can be configured to be performed automatically

Web Forms Builder The ability to capture information to ECM via Form which can be published on 3rd party sites.

External Collaboration Ability to invite external participants to participate in team/collaborative workspaces, share files and work on processes together with internal participants.

Capture Channels Variety of ways a file can be ingested into the ECM system

Search The system can search an entire body of a document for a keyword or phrase.

Ediscovery Audit Trail The extent to which files and file histories are tracked & ability to manage files en masse for the purposes of legal proceedings

Access Permissions Management The granularity of user-access controls that can be configured in the ECM system

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Laserfiche Videos

Robert-Emerson-MilliporeSigma-Packaging&Reporting_CAPTIONS

Stonehage Fleming-Gert Bester-FullLength-Captioned

MPI - Joel-Manfredo-CAPTIONS

Laserfiche: Business Process Automation Explained

Laserfiche Electronic Forms

Intelligent Content Capture

Document and Records Management

D.L. Evans Automates Compliance and Records Management

Digitizing and Integrating Client Data with Laserfiche from the Idaho Department of Correction

Laserfiche Solution Marketplace

Manage More Information with a Document Management System

Laserfiche Reviews

Great Product!

Likeliness to Recommend

Pros

Decent software with a strong support tram

Likeliness to Recommend

Pros

Cons

The product that handles your document needs

Likeliness to Recommend

Pros

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Feature Ratings

ML-based Document Classification and Metadata Extraction

Metadata Management

ECM Document Management

Workflow Process Automation

Web Forms Builder

External Collaboration

Capture Channels

Search

Ediscovery Audit Trail

Access Permissions Management

Collaboration

Vendor Capability Ratings

Business Value Created

Breadth of Features

Quality of Features

Vendor Support

Availability and Quality of Training

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Implementation