Landbot Customer Reviews 2024

Landbot

Composite Score

7.2 /10

CX Score

7.4 /10

11 Reviews Write a Review

Claim Software

What is Landbot?

Engage leads, capture data and personalize client journeys in real-time.

Company Details

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Awards & Recognition

Landbot won the following awards in the Chatbots category

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5 Top Rated Capabilities

7 Top Rated Features

Latest Award, 2024

5 Top Rated Capabilities

9 Top Rated Features

2023

Landbot Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Landbot.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

78 Likeliness to Recommend

100 Plan to Renew

80 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Landbot?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 85

Multi-channel

Application Programming Interface

Leads Generation

Translation

Voice or Text Input

Learning and Adaptability

Knowledgebase

Natural Language Processing

Scheduled Availability

Workflow Processing

Wayfinding

Vendor Capability Ratings

Average 84

Breadth of Features

Quality of Features

Ease of Customization

Ease of Data Integration

Ease of Implementation

Business Value Created

Availability and Quality of Training

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

Landbot Reviews

Lori D.

Role: Sales Marketing
Industry: Gaming and Hospitality
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

"Good tool for building chatbots."

Likeliness to Recommend

8 /10

What differentiates Landbot from other similar products?

In contrast to other similar programs, this one requires no coding at all, and anyone with even rudimentary coding skills may make their own sophisticated conversational games and applications, just like I did. More than fifty of my clients have already benefited from the chatbots I've built for them on this platform.

What is your favorite aspect of this product?

It is very simple and straightforward to create new chatbots; I am utilizing the Whatsapp component, and I find it to be very user-friendly and interactive. Additionally, the publication and availability of these chatbots happens very quickly, and they allow for the development process to be monitored.

What do you dislike most about this product?

Although I am nearing completion of the first Bots' construction, I still do not have a solution operating in production. This is because I would like a few more options for managing variables directly in the components and for visualizing the variables during development.

What recommendations would you give to someone considering this product?

The application is recommended by me since it makes the process of developing chatbots really straightforward and intuitive for the user. Their integrations are a great way to boost overall efficiency, and their customer service is both swift and exceptional.

Pros

Reliable
Trustworthy
Unique Features
Efficient Service

Shangwe M.

Role: Operations
Industry: Shipping
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

Good Product!

Likeliness to Recommend

8 /10

What differentiates Landbot from other similar products?

The usability is great

What is your favorite aspect of this product?

Integrates well with CRM Highly adaptable

What do you dislike most about this product?

Customer services should be improved. Sometimes they lag in response.

What recommendations would you give to someone considering this product?

Landbot is a good buy. It will improve your communication and connection with clients.

Pros

Reliable
Respectful
Acts with Integrity
Helps Innovate

Alex S.

Role: Sales Marketing
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

"Excellent tool for creating chatbots."

Likeliness to Recommend

7 /10

What differentiates Landbot from other similar products?

This software is unique in comparison to others because it provides the most comprehensive solution, is simple to operate, and offers unbelievable value for the cost.

What is your favorite aspect of this product?

I like how quickly and easily a chatbot can be set up with Landbot. Thanks to Landbot's wide set of features, including Webhooks that connect to my database API, I was able to create a robust chat bot with which my clients may engage. In particular, Landbot's convenience has allowed me to devote more time to developing other areas of my firm.

What do you dislike most about this product?

Landbot's service documentation can be difficult to understand owing to misspelled words or omission of necessary steps. Therefore, a lot of time is lost while people use trial and error to find a solution.

What recommendations would you give to someone considering this product?

This software comes highly recommended from me due to its competitive pricing and impressive feature set, in addition to its simple use.

Pros

Reliable
Unique Features
Efficient Service
Effective Service

Landbot

What is Landbot?

Company Details

Need Assistance?

Awards & Recognition

Landbot Ratings

78 Likeliness to Recommend

100 Plan to Renew

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Landbot?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi-channel Supports live chat, mobile app, powerbot and messenger

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Translation Supports automatic translate to multiple languages.

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Natural Language Processing Allows chatbot to “understand” voice/text inputs relayed by a human in conversational vernacular, and be able to process & relay feedback in natural speech.

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Wayfinding Allows the chatbot to act as a site’s search engine, in addition to a text-based search field, and have access to a service desk’s service catalog.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Landbot Reviews

Lori D.

"Good tool for building chatbots."

Likeliness to Recommend

Pros

Shangwe M.

Good Product!

Likeliness to Recommend

Pros

Alex S.

"Excellent tool for creating chatbots."

Likeliness to Recommend

Pros

Feature Ratings

Multi-channel

Application Programming Interface

Leads Generation

Translation

Voice or Text Input

Learning and Adaptability

Knowledgebase

Natural Language Processing

Scheduled Availability

Workflow Processing

Wayfinding

Vendor Capability Ratings

Breadth of Features

Quality of Features

Ease of Customization

Ease of Data Integration

Ease of Implementation

Business Value Created

Availability and Quality of Training

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support