What is Kore.ai Experience Optimization Platform?
Kore.ai is a market-leading conversational AI and digital UX technology partner for Global 2000 companies. It provides conversational AI and digital UX-rich virtual assistants, designed specifically for enterprises, for a diverse range of use cases across industries for engaging customers, employees, and partners. Its end-to-end, comprehensive Virtual Assistant Platform serves as a secure foundation for enterprises to design, build, test, host, and deploy AI-rich virtual assistants across 30+ different digital and voice channels.
Company Details
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91 Likeliness to Recommend
2
Since last award
100 Plan to Renew
83 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Kore.ai Experience Optimization Platform?
Pros
- Enables Productivity
- Trustworthy
- Effective Service
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Workflow Processing
Natural Language Processing
Artificial Intelligence Engine
Personalized Service
Learning and Adaptability
Intent Extraction
Leads Generation
Other Integrations
Vendor Capability Ratings
Breadth of Features
Quality of Features
Vendor Support
Ease of Customization
Business Value Created
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Implementation
Availability and Quality of Training
Ease of IT Administration
Ease of Data Integration
Kore.ai Experience Optimization Platform Reviews
Waithaka G.
- Role: Information Technology
- Industry: Transportation
- Involvement: End User of Application
Submitted Jan 2022
A Great Virtual Assistant For Business
Likeliness to Recommend
What differentiates Kore.ai Experience Optimization Platform from other similar products?
When it comes to business engagements, whether with customers or clients, Kore.ai offers best features and capabilities. It's highly customisable and there is a version for any use and any industry. Not many competitors offer this
What is your favorite aspect of this product?
I like the way Kore.ai integrates AI in virtual assistants to make the experience better. The software is highly customisable I like that despite being resourceful, it's affordable as well
What do you dislike most about this product?
There is barely anything to complain about. It has been an awesome experience
What recommendations would you give to someone considering this product?
For the best virtual assistant for your business, consider Kore.ai. I'm recommending it after using it and it has worked for us successfully. What makes it even special is that no matter your industry or your business needs, you can have it customized to meet those needs
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Ian J.
- Role: Information Technology
- Industry: Construction
- Involvement: IT Leader or Manager
Submitted Jan 2022
Easy to use and intuitive
Likeliness to Recommend
What differentiates Kore.ai Experience Optimization Platform from other similar products?
It's super easy to get up and running.
What is your favorite aspect of this product?
The user interface is intuitive
What do you dislike most about this product?
Not a ton, stuff could be cheaper always
What recommendations would you give to someone considering this product?
I would say it is worth trying
Pros
- Client's Interest First
- Reliable
- Enables Productivity
- Efficient Service
Please tell us why you think this review should be flagged.
Taranvir S.
- Role: Information Technology
- Industry: Finance
- Involvement: End User of Application
Submitted Jan 2022
Ease of use. Contextual Intelligence enriched!
Likeliness to Recommend
What differentiates Kore.ai Experience Optimization Platform from other similar products?
Kore.ai is the only company that provides end to end platform for designing, building, testing and managing the entire life cycle of AI rich bots and provide out of the box solutions.
What is your favorite aspect of this product?
The way kore.ai comes with a uniqueness in its platform as compared to other similar products out there in the market is something that appeals and attracts me towards it.
What do you dislike most about this product?
Honestly speaking I didn’t find any major cons in this product and would love to recommend to my colleagues and friends.
What recommendations would you give to someone considering this product?
If someone is looking to speed up the business by automating customer and employee interactions through digital virtual assistants enriched with unmatched contextual intelligence would definitely recommend this product to them.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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