Kontent.ai Customer Reviews 2024

Kontent.ai

Composite Score

7.5 /10

CX Score

7.6 /10

28 Reviews Write a Review

Claim Software

What is Kontent.ai?

Kontent drives each step of the content production process from the initial planning phase through publication and ultimately optimization. Performance analytics maximize the value of this content with insights that drive future planning efforts and the reuse of successful content across campaigns and channels.

Company Details

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Awards & Recognition

Kontent.ai won the following awards in the Content Marketing category

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1 Top Rated Capabilities

0 Top Rated Features

2023

0 Top Rated Capabilities

1 Top Rated Features

2022

Kontent.ai Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Kontent.ai.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

100 Plan to Renew

75 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Kontent.ai?

2% Negative

5% Neutral

93% Positive

Pros

Reliable
Continually Improving Product
Trustworthy
Inspires Innovation

Feature Ratings

Average 83

Content Storage

Content Creation

Editorial Workflow

Content Curation / Library Controls

Multi-Channel Distribution

Content Campaign Management

Web Experience Management Integration

Editorial Calendar

DAM (Digital asset management) Integration

Personalization/Audience Targeting

Content Optimization

Vendor Capability Ratings

Average 81

Business Value Created

Ease of Customization

Quality of Features

Vendor Support

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Ease of Implementation

Kontent.ai Reviews

Graham B.

Role: Consultant
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

Kontent.ai is a great headless solution

Likeliness to Recommend

9 /10

What differentiates Kontent.ai from other similar products?

Kontrent.ai provides a great platform for an enterprise wishing to move to a platform and then grow it throughout the business, the platform supports the growth in system use which many others fail to provide.

What is your favorite aspect of this product?

Admin user experience for large sites is fantastic, content can be structured into spaces and collections to logical segment the content along business lines.

What do you dislike most about this product?

Integrations seem slow as few are provided out of the box, these required skilled developers to integrate so an experienced partner is the best path to speedy project delivery.

What recommendations would you give to someone considering this product?

Understanding your business needs first to see if headless is the best product, then identifying which product suits your business. Kontent.ai will meet many businesses needs who wish to use a headless product, but not all.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

David R.

Role: Industry Specific Role
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

Easy to use and flexible but could be better

Likeliness to Recommend

8 /10

What differentiates Kontent.ai from other similar products?

Ease of use, customer service and innovation

What is your favorite aspect of this product?

Easy to use

What do you dislike most about this product?

Speed of loading

What recommendations would you give to someone considering this product?

Don’t hesitate to speak to existing users.

Pros

Reliable
Performance Enhancing
Enables Productivity
Helps Innovate

Crystal A. O.

Role: Sales Marketing
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2024

Fantastic software!

Likeliness to Recommend

9 /10

What differentiates Kontent.ai from other similar products?

Many new features all of the time

What is your favorite aspect of this product?

How easy it was to use

What do you dislike most about this product?

The navigating between different sites can be confusing

What recommendations would you give to someone considering this product?

Do it you won't be sorry

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Kontent.ai

What is Kontent.ai?

Company Details

Need Assistance?

Awards & Recognition

Kontent.ai Ratings

84 Likeliness to Recommend

100 Plan to Renew

75 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Kontent.ai?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Content Storage The ability to store various content assets (including text, photos and video) in a defined, structured repository.

Content Creation Provides tools for creating content to be used and shared on the platform.

Editorial Workflow The ability to move content through a structured, automated workflow process (i.e. intake content from create applications, and move to specific folders.

Content Curation / Library Controls The ability to curate content through tagging and metadata management, as well as library services (such as version control).

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Content Campaign Management The ability to deploy specific collateral or assets from the system to feed multi-channel marketing campaigns.

Web Experience Management Integration The ability to integrate with dedicated Web Experience Management platforms (either in the vendor's own product portfolio, or with 3rd party solutions).

Editorial Calendar The ability to create a common calendar view on when certain content assets will be published to customer-facing properties.

DAM (Digital asset management) Integration The ability to integrate with dedicated Digital Asset Management Platforms.

Personalization/Audience Targeting The ability to display certain content types in a given channel endpoint based on audience demographics (known profile) or traffic attributes (unknown profile).

Content Optimization The ability to dynamically optimize content deployed to certain channels (web, mobile, social) using customer profiles.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Kontent.ai Reviews

Graham B.

Kontent.ai is a great headless solution

Likeliness to Recommend

Pros

David R.

Easy to use and flexible but could be better

Likeliness to Recommend

Pros

Crystal A. O.

Fantastic software!

Likeliness to Recommend

Pros

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Feature Ratings

Content Storage

Content Creation

Editorial Workflow

Content Curation / Library Controls

Multi-Channel Distribution

Content Campaign Management

Web Experience Management Integration

Editorial Calendar

DAM (Digital asset management) Integration

Personalization/Audience Targeting

Content Optimization

Vendor Capability Ratings

Business Value Created

Ease of Customization

Quality of Features

Vendor Support

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Ease of Implementation