KnowledgeOwl

What differentiates KnowledgeOwl from other similar products?

In looking at other products we found that KnowledgeOwl's focus on being the best knowledge base platform rather than a knowledge base, as a ticketing system, and a communications tool allowed us the ability to implement the vision that we had for how we wanted our support teams the easiest way to not only transition from our old KB but to be able to grow the accessibility and development of sharing that KB with other teams in the company tree.

What is your favorite aspect of this product?

Personally, it is the people. If the support team behind the product are knowledgeable and enjoy what they do with their product then the output can be amazing. The people that we have worked with from support specialists even up to the CEO (Chief Executive Owl) herself helping when we put out the call have been amazing and beyond helpful in getting our KB off the ground and getting better and better every day!

What do you dislike most about this product?

Currently, the only thing I would like to see is support for uploading and implementing HTML files directly.

What recommendations would you give to someone considering this product?

If you are looking for a product that is nearly ready to go "out of the box" with a wizardry of options and a support team to match then you will love this product. KO offers not only a fantastic jumping-off point to just simply get started but the freedom to grow and customize everything from the look and feel but the function of your knowledge base.

What differentiates KnowledgeOwl from other similar products?

Support: I can always rely on the KnowledgeOwl people to get back to me within a day when I have questions or concerns! Ease of Use: No special technical skills needed. Non-technical users adore how easy it is for them to use! Cost: The cost is efficient. We get to pay based on the amount of users.

What is your favorite aspect of this product?

Ease of Use: No special technical skills needed. Non-technical users adore how easy it is for them to use!

What do you dislike most about this product?

Automation: I wish there was more automation enabled for the article writing process.

What recommendations would you give to someone considering this product?

Make sure you have company buy in and make sure you have users that are willing to help contribute content. Develop a "knowledgebase" committee and process. KnowledgeOwl makes the "technical" stuff the easy part of the process.

What differentiates KnowledgeOwl from other similar products?

The team behind Knowledge Owl delivers an amazing product and they also provide first class customer service. From the moment we started the free trial, we got all the support and guidance that we could possibly ask for. Not a single question or concern was left unaddressed. Out of the box, the software offers all the features we were looking for. It is very easy to set up and work with, even with just very little code experience. For every tweak or concern we've had along the way, their team has been working closely with us to find the best solution to meet our individual needs.

What is your favorite aspect of this product?

The contextual widget amazes everyone, who gets a chance to experience it. It provides a lean and easy-to-use shortcut to the knowledge base from within our own software and it works like a charm. Searches are super-fast and content is displayed beautifully. In particular, the article suggestions based off page URL help us create a tailored experience for our end users. On top of that, the widget blends in naturally with our software to a degree where it comes off as something developed in-house. Customization was super easy and there are plenty of options to fine-tune widget behavior.

What do you dislike most about this product?

It is hard to find anything that we dislike about Knowledge Owl at this stage. However, we are looking forward to multi-lingual support, which I believe is included in their roadmap.

What recommendations would you give to someone considering this product?

Never hesitate to contact the Knowledge Owl team, no matter the size of your question or concern. Right from the beginning, they helped us explore different scenarios and ideas that we had, so we could find out whether Knowledge Owl was the right match for us. They are very honest about what's possible and what's not, so we felt that we could take an informed decision when we chose Knowledge Owl.