Silly Moose (KnowledgeOwl)

KnowledgeOwl

Composite Score

8.0 /10

CX Score

8.3 /10

37 Reviews Write a Review

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What is KnowledgeOwl?

KnowledgeOwl makes it easy to build and maintain a knowledge base for your customers and employees. It is a no-nonsense knowledge base software, ready to improve employee knowledge and customer satisfaction. KnowledgeOwl helps organizations of all sizes build better knowledge bases.

Company Details

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Awards & Recognition

KnowledgeOwl won the following awards in the Knowledge Management category

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9 Top Rated Capabilities

9 Top Rated Features

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

7 Top Rated Capabilities

4 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

8 Top Rated Capabilities

8 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Gold Medalist

2021

KnowledgeOwl Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on KnowledgeOwl.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love KnowledgeOwl?

0% Negative

2% Neutral

98% Positive

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 88

Workflow and Approval Management

Multi-Language Support

Rich Text Editor

Configurable Knowledge Repository

Cataloging

Intelligent Search

Bulk Actions

Role-Based Access

Version Control

API Integration

Reporting and Analytics

Vendor Capability Ratings

Average 88

Vendor Support

Usability and Intuitiveness

Business Value Created

Ease of Implementation

Ease of IT Administration

Availability and Quality of Training

Quality of Features

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Breadth of Features

KnowledgeOwl Reviews

Role: Operations
Industry: Not for Profit
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Oct 2021

Wonderful service, product and easy to use

Likeliness to Recommend

8 /10

Pros

Reliable
Enables Productivity
Efficient Service
Effective Service

Michelle B.

Role: Consultant
Industry: Not for Profit
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2021

Fabulous product and experience!

Likeliness to Recommend

10 /10

What differentiates KnowledgeOwl from other similar products?

The support is outstanding!

What is your favorite aspect of this product?

I love how intuitive the product is. We implemented the Knowledge Owl across 15 separate non-profit agencies with business support only; no IT support.

What do you dislike most about this product?

Nothing at this time.

What recommendations would you give to someone considering this product?

Knowledge Owl is a great product with a lot of flexibility.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

James R.

Role: Information Technology
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2021

Excellent team supporting us with a superb product

Likeliness to Recommend

10 /10

What differentiates KnowledgeOwl from other similar products?

Their intelligent search capability with fuzzy logic works very much like Google, continuously surprising me with how intelligent it is even when search terms are spelt incorrectly. The fact this can be customised too in many ways, such as adding search synonyms or changing the ranking criteria for the search logic. Also, their 'New' and 'Updated' article labels (which can be configured to automatically switch off X days/weeks/months after being set) are a great way of drawing end user attention to new/updated content. Other providers have implemented similar features to those article labels, but Knowledge Owl's works incredibly well.

What is your favorite aspect of this product?

The excellent, real-time search functionality, as it really is of excellent quality.

What do you dislike most about this product?

The storing and sorting of uploaded assets such as images and videos can be a bit unwieldy to manage at times. While there is a very useful tagging system, you can't easily identify items that haven't been tagged yet, nor can you put files into different folders. Both of those features would be an excellent addition. Also, while there is a strong role-based access set of functions for editors, using the snippets functionality to hide bits of articles to certain end users could be easier to use - but it does work!

What recommendations would you give to someone considering this product?

Definitely request a sales session with Marybeth, the Chief Executive Owl (what a great title, eh?). Marybeth is INCREDIBLY knowledgeable and passionate about her product and will give you an honest appraisal of whether Knowledge Owl can meet your requirements. During the tender process, I grew tired of listening to various suppliers fobbing me off with "X feature is on the roadmap" with no evidence to back this up. If something is on the roadmap for Knowledge Owl, Marybeth will say it is - if it's not, she's honest and says "We haven't thought of that yet, but it sounds like an interesting idea - let's catch up about it!". Excellent service.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Inspires Innovation

KnowledgeOwl

What is KnowledgeOwl?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

KnowledgeOwl Ratings

93 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+99 Net Emotional Footprint

How much do users love KnowledgeOwl?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Workflow and Approval Management Ability to model, build, and execute automatic workflows for the purpose of managing content-centric processes.

Multi-Language Support Write or translate articles to multiple languages and allow users to search in multiple languages to support global customers.

Rich Text Editor Allows users to create and share information using text and other formats such as charts, images, audio, and video, with easy formatting options.

Configurable Knowledge Repository The solution provides the ability to create, manage, disseminate and archive knowledge articles in a structured format.

Cataloging Ability to organize documents and data based on similar tags, keywords and groupings.

Intelligent Search Provide user with filters and facets to refine search results, with auto-suggest capabilities, natural language search and search engine indexing.

Bulk Actions Allows users to import and export multiple articles at a time, make updates and changes to multiple categories, properties, or articles simultaneously.

Role-Based Access Enable different levels of access based on role, allowing different articles to be available only to specific audiences as needed.

Version Control Tracking of document versions with each iteration of document changes.

API Integration API integrations with enterprise apps e.g. collaboration/communication tools, CRM, ECM, and existing knowledge sources allow access to content in multiple ways.

Reporting and Analytics Detailed analytics and dashboards on content usage and performance, including how information is accessed and by whom, search query performance, etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

KnowledgeOwl Reviews

Wonderful service, product and easy to use

Likeliness to Recommend

Pros

Michelle B.

Fabulous product and experience!

Likeliness to Recommend

Pros

James R.

Excellent team supporting us with a superb product

Likeliness to Recommend

Pros

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Feature Ratings

Workflow and Approval Management

Multi-Language Support

Rich Text Editor

Configurable Knowledge Repository

Cataloging

Intelligent Search

Bulk Actions

Role-Based Access

Version Control

API Integration

Reporting and Analytics

Vendor Capability Ratings

Vendor Support

Usability and Intuitiveness

Business Value Created

Ease of Implementation

Ease of IT Administration

Availability and Quality of Training

Quality of Features

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Breadth of Features