KnowBe4

KnowBe4 Security Awareness Training

Composite Score

8.4 /10

CX Score

8.5 /10

65 Reviews Write a Review

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What is KnowBe4 Security Awareness Training?

KnowBe4 is the world's most popular integrated platform for awareness training combined with simulated phishing attacks. We help thousands of organizations to manage the continuing problem of social engineering.

Company Details

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Awards & Recognition

KnowBe4 Security Awareness Training won the following awards in the Security Awareness & Training category

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2025 Emotional Footprint Champion

Latest Award, 2025

2024 Emotional Footprint Champion

2024

4 Top Rated Capabilities

0 Top Rated Features

2023

3 Top Rated Capabilities

2 Top Rated Features

2022

2021 Data Quadrant Champion

2021

2021 Emotional Footprint Champion

2021

2020 Data Quadrant Champion

2020

KnowBe4 Security Awareness Training Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on KnowBe4 Security Awareness Training.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

2
Since last award

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 92%
Negotiation and Contract:: 84%
Conflict Resolution:: 90%
Strategy & Innovation:: 86%
Service Experience:: 89%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love KnowBe4 Security Awareness Training?

6% Negative

5% Neutral

89% Positive

Pros

Security Protects
Efficient Service
Fair
Helps Innovate

Feature Ratings

Average 84

Interactive Training

Real-time analytics

Integration

Knowledge Tests

Content Quality

LMS Integration

Topic Breadth

Simulated Attacks

AI Capabilities

Variety of Training Materials

Security Awareness Dashboards and Reporting

Vendor Capability Ratings

Average 84

Ease of IT Administration

Business Value Created

Availability and Quality of Training

Ease of Implementation

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Usability and Intuitiveness

Ease of Customization

Ease of Data Integration

Vendor Support

KnowBe4 Security Awareness Training Reviews

Sachin T.

Role: Information Technology
Industry: Technology
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Apr 2025

Empowering Security Awareness, one click at a time

Likeliness to Recommend

10 /10

What differentiates KnowBe4 Security Awareness Training from other similar products?

Interactive Content Phishing Simulation Customizable Content

What is your favorite aspect of this product?

Interactive Training Modules Phishing Simulation Real-Time Analytics

What do you dislike most about this product?

Content Repetition Limited Customization Technical Issues

What recommendations would you give to someone considering this product?

Assess Organizational Needs Define Training Objectives Evaluate Customization Options

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Pallavi V.

Role: Information Technology
Industry: Technology
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Apr 2025

Very good software, lots of training modules

Likeliness to Recommend

10 /10

What differentiates KnowBe4 Security Awareness Training from other similar products?

Realistic Phishing Simulations Detailed Reporting and Metrics Gamification & User Engagement

What is your favorite aspect of this product?

It’s hands-on learning in real time. It adapts to modern threats.

What do you dislike most about this product?

User Interface & Reporting Can Feel Clunky at Times

What recommendations would you give to someone considering this product?

Define Your Goals Before You Start Pick the Right Subscription Tier

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jeneen R.

Role: Finance
Industry: Consulting
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Feb 2024

This is a great and easy to use software.

Likeliness to Recommend

6 /10

What differentiates KnowBe4 Security Awareness Training from other similar products?

The software helps companies take preventative measures ahead of time until other similar products. The layout of this software helps everything stay organized.

What is your favorite aspect of this product?

I love the brief updates about the news that’s incorporated into this software. It’s interesting to see the combination.

What do you dislike most about this product?

There is nothing I dislike. The software has helped my company work better.

What recommendations would you give to someone considering this product?

Test it out and train employees to work with this before mandating it.

Pros

Enables Productivity
Efficient Service
Acts with Integrity
Includes Product Enhancements

Cons

Less Respectful
Less Friendly Negotiation
Leverages Incumbent Status

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KnowBe4 Security Awareness Training

What is KnowBe4 Security Awareness Training?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Emotional Footprint Champion

2021 Data Quadrant Champion

2021 Emotional Footprint Champion

2020 Data Quadrant Champion

KnowBe4 Security Awareness Training Ratings

89 Likeliness to Recommend

2 Since last award

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love KnowBe4 Security Awareness Training?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Interactive Training Follows the concepts of micro learning approach with short burst of interactive videos and modules

Real-time analytics Monitor the behavior of the user or a group so it can provide reports and guidance on the risk profile and suggest training content

Integration The solution have the ability to integrate with other third party solutions

Knowledge Tests Testing is available to gauge the knowledge levels of end-users, particularly after a training module has been completed.

Content Quality The content of training is of high quality and goes to the desired level of depth regarding security best practices, while still engaging end users.

LMS Integration Provides full LMS capabilities by either being SCORM-compliant (integration with an existing on premise LMS) or by providing SaaS-based LMS capabilities.

Topic Breadth The breadth of training topics being covered is broad and fairly comprehensive, including industry-specific or compliance-based topics as needed.

Simulated Attacks There is the ability to perform simulated end-user attacks. This includes mock spear-phishing, SMS phishing, and phone social engineering.

AI Capabilities Artificial intelligence to enhance Security Awareness & Training to yield insights from unstructured data leveraging ML, NLP, deep learning, semantic indexing

Variety of Training Materials Training is delivered through many media including videos, decks, emails, posters, and other supplemental training materials.

Security Awareness Dashboards and Reporting Dashboards and reports for employee completion of training, test scores, and other aspects of the security awareness and training program.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

KnowBe4 Security Awareness Training Reviews

Sachin T.

Empowering Security Awareness, one click at a time

Likeliness to Recommend

Pros

Pallavi V.

Very good software, lots of training modules

Likeliness to Recommend

Pros

Jeneen R.

This is a great and easy to use software.

Likeliness to Recommend

Pros

Cons

Most Popular KnowBe4 Security Awareness Training Comparisons

NINJIO

Infosec IQ

Webroot Security Awareness Training

Proofpoint Security Awareness Training

SANS EndUser

Inspired eLearning Security Awareness Training

2
Since last award

1
Since last award

Feature Ratings

Interactive Training

Real-time analytics

Integration

Knowledge Tests

Content Quality

LMS Integration

Topic Breadth

Simulated Attacks

AI Capabilities

Variety of Training Materials

Security Awareness Dashboards and Reporting

Vendor Capability Ratings

Ease of IT Administration

Business Value Created

Availability and Quality of Training

Ease of Implementation

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Usability and Intuitiveness

Ease of Customization

Ease of Data Integration

Vendor Support