KnowBe4

KnowBe4 Security Awareness Training

Composite Score

8.3 /10

CX Score

8.3 /10

58 Reviews Write a Review

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What is KnowBe4 Security Awareness Training?

KnowBe4 is the world's most popular integrated platform for awareness training combined with simulated phishing attacks. We help thousands of organizations to manage the continuing problem of social engineering.

Company Details

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Awards & Recognition

KnowBe4 Security Awareness Training won the following awards in the Security Awareness & Training category

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KnowBe4 Security Awareness Training Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on KnowBe4 Security Awareness Training.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love KnowBe4 Security Awareness Training?

7% Negative

7% Neutral

86% Positive

Pros

Security Protects
Efficient Service
Fair
Helps Innovate

Feature Ratings

Average 83

Knowledge Tests

Content Quality

Topic Breadth

LMS Integration

Simulated Attacks

Variety of Training Materials

Security Awareness Dashboards and Reporting

Ease of User Management

Just in Time Alerts

Customizability

Gamification

Vendor Capability Ratings

Average 83

Ease of IT Administration

Business Value Created

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Implementation

Availability and Quality of Training

Quality of Features

Usability and Intuitiveness

Vendor Support

Ease of Data Integration

Ease of Customization

KnowBe4 Security Awareness Training Reviews

Paul A.

Role: Information Technology
Industry: Finance
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Mar 2024

Easy to use and End Users/Clients like features

Likeliness to Recommend

8 /10

What differentiates KnowBe4 Security Awareness Training from other similar products?

integrates baseline testing using mock attacks, engaging interactive web-based training, and continuous assessment through simulated phishing attacks to build a more resilient and secure organization.

What is your favorite aspect of this product?

"The Inside Man" provides an engaging way to increase user awareness. The third strength is customer support and service. We have quarterly check-in calls with the account manager to go over what has been working, what is new, and answer technical questions.

What do you dislike most about this product?

thing that could be improved would be the ability to customize content within a module.

What recommendations would you give to someone considering this product?

Make sure you have plans for deployment and testing of software before its deployed to test staff/company

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Jeneen R.

Role: Finance
Industry: Consulting
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Feb 2024

This is a great and easy to use software.

Likeliness to Recommend

6 /10

What differentiates KnowBe4 Security Awareness Training from other similar products?

The software helps companies take preventative measures ahead of time until other similar products. The layout of this software helps everything stay organized.

What is your favorite aspect of this product?

I love the brief updates about the news that’s incorporated into this software. It’s interesting to see the combination.

What do you dislike most about this product?

There is nothing I dislike. The software has helped my company work better.

What recommendations would you give to someone considering this product?

Test it out and train employees to work with this before mandating it.

Pros

Enables Productivity
Efficient Service
Acts with Integrity
Includes Product Enhancements

Cons

Less Respectful
Less Friendly Negotiation
Leverages Incumbent Status

Jenna H.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2024

Easy to navigate,fake emails can be frustrating

Likeliness to Recommend

4 /10

What differentiates KnowBe4 Security Awareness Training from other similar products?

The integration with other internal systems and the gamification of videos and modules and “personal risk score”

What is your favorite aspect of this product?

Gamification

What do you dislike most about this product?

The fake phishing emails feel like corporate entrapment

What recommendations would you give to someone considering this product?

Be careful with the way this is communicated on roll out- it can feel like a lack of employee trust motivated the purchase when actually it’s often regulatory/ security compliance

Pros

Security Protects
Respectful
Helps Innovate
Reliable

Cons

Less Productive
Wastes Time
Less Performance Enhancing

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KnowBe4 Security Awareness Training

What is KnowBe4 Security Awareness Training?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

2021 Emotional Footprint Champion

2020 Data Quadrant Gold Medalist

KnowBe4 Security Awareness Training Ratings

87 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love KnowBe4 Security Awareness Training?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Knowledge Tests Testing is available to gauge the knowledge levels of end-users, particularly after a training module has been completed.

Content Quality The content of training is of high quality and goes to the desired level of depth regarding security best practices, while still engaging end users.

Topic Breadth The breadth of training topics being covered is broad and fairly comprehensive, including industry-specific or compliance-based topics as needed.

LMS Integration Provides full LMS capabilities by either being SCORM-compliant (integration with an existing on premise LMS) or by providing SaaS-based LMS capabilities.

Simulated Attacks There is the ability to perform simulated end-user attacks. This includes mock spear-phishing, SMS phishing, and phone social engineering.

Variety of Training Materials Training is delivered through many media including videos, decks, emails, posters, and other supplemental training materials.

Security Awareness Dashboards and Reporting Dashboards and reports for employee completion of training, test scores, and other aspects of the security awareness and training program.

Ease of User Management The CBT product is easy to use and administer with multiple end user groups and to regularly manage the awareness and training program.

Just in Time Alerts Integration with other security technologies, such as DLP, EPP, etc. allows users to be warned before taking potentially dangerous actions.

Customizability Training content can be modified or customized to organizational needs. This can be done through the product itself or by direct request to the vendor.

Gamification Offers Learning Tracks with Badges/Certificates or other gamification elements to keep learners engaged.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

KnowBe4 Security Awareness Training Reviews

Paul A.

Easy to use and End Users/Clients like features

Likeliness to Recommend

Pros

Jeneen R.

This is a great and easy to use software.

Likeliness to Recommend

Pros

Cons

Jenna H.

Easy to navigate,fake emails can be frustrating

Likeliness to Recommend

Pros

Cons

Most Popular KnowBe4 Security Awareness Training Comparisons

NINJIO

Infosec IQ

Webroot Security Awareness Training

Proofpoint Security Awareness Training

Terranova Security Awareness Training

Mimecast Security Awareness Training

1
Since last award

1
Since last award

Feature Ratings

Knowledge Tests

Content Quality

Topic Breadth

LMS Integration

Simulated Attacks

Variety of Training Materials

Security Awareness Dashboards and Reporting

Ease of User Management

Just in Time Alerts

Customizability

Gamification

Vendor Capability Ratings

Ease of IT Administration

Business Value Created

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Implementation

Availability and Quality of Training

Quality of Features

Usability and Intuitiveness

Vendor Support

Ease of Data Integration

Ease of Customization