Kiteworks

Kiteworks Secure Managed File Transfer

Composite Score

6.5 /10

CX Score

6.7 /10

14 Reviews Write a Review

What is Kiteworks Secure Managed File Transfer?

Kiteworks' mission is to empower organizations to effectively manage risk in every send, share, receive, and save of sensitive content. To this end, we created a platform that delivers content governance, compliance, and protection to customers. The platform unifies, tracks, controls and secures sensitive content moving within, into, and out of their organization, significantly improving risk management and ensuring regulatory compliance on all sensitive content communications.

Company Details

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Kiteworks Secure Managed File Transfer Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

73 Likeliness to Recommend

91 Plan to Renew

70 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+74 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Kiteworks Secure Managed File Transfer?

2% Negative

15% Neutral

83% Positive

Pros

Efficient Service
Acts with Integrity
Generous Negotitation
Friendly Negotiation

Feature Ratings

Average 75

Authentication

Encryption Decryption

Data Fidelity

High Performance

File Transfer

Session Monitoring

Multi Platform Support

Transport Security

Large File Support

Quota Bandwidth Control

LDAP Support

Vendor Capability Ratings

Average 68

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Ease of Customization

Breadth of Features

Business Value Created

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Kiteworks Secure Managed File Transfer Reviews

Role: Sales Marketing
Industry: Not for Profit
Involvement: Initial Implementation

Validated Review

Anonymous Reviewer

Submitted Mar 2022

Email encryption made easy!

Likeliness to Recommend

5 /10

Pros

Helps Innovate
Continually Improving Product
Unique Features
Caring

eric c.

Role: Information Technology
Industry: Government
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2022

Our users found it easy to use.

Likeliness to Recommend

8 /10

What differentiates Kiteworks Secure Managed File Transfer from other similar products?

I haven't used similar products.

What is your favorite aspect of this product?

My role as an IT Supervisor/Clerk for an unnamed US Government Bureau presented a lot of technological hurdles as our userbase was very technically challenged. The provided Government documentation for training was exhausting and often out of date, as is with Government operations. I rarely needed to assist with Kiteworks, it was never down, and people just got it.

What do you dislike most about this product?

I have no complaints.

What recommendations would you give to someone considering this product?

I wasn't in charge of purchasing so my understanding of its value compared to other products is lacking. If it's within budget, and you want an additional layer of security for your organization's messages, I'd be surprised if there's an easier to use product. Additionally, I have not compared it to other products, and I do not know how strong the encryption is. My knowledge is limited to supporting it for the end users and I can say it was easy to use and always worked as expected.

Pros

Security Protects
Efficient Service
Effective Service
Caring

Role: Sales Marketing
Industry: Banking
Involvement: Initial Implementation

Validated Review

Anonymous Reviewer

Submitted Mar 2022

Great product for Security .. not much features

Likeliness to Recommend

6 /10

Pros

Respectful
Fair
Appreciates Incumbent Status
Reliable

Cons

Under Delivered
Commodity Features
Vendor Friendly Policies

Kiteworks Secure Managed File Transfer

What is Kiteworks Secure Managed File Transfer?

Company Details

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Kiteworks Secure Managed File Transfer Ratings

73 Likeliness to Recommend

91 Plan to Renew

70 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+74 Net Emotional Footprint

How much do users love Kiteworks Secure Managed File Transfer?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Authentication Verification of authenticity of identities between the two organizations​

Encryption Decryption The encryption (source) and decryption (destination) of data transmitted

Data Fidelity Consistent data integrity throughout the process​

High Performance High bandwidth data transfer, encryption/decryption, authentication of the service​

File Transfer File transfer services

Session Monitoring Reporting and metrics of the data transferal session​

Multi Platform Support Support for multiple clients on either side of the data transfer process​

Transport Security Security of the data transmission

Large File Support Support for large (>2GB) file transfers​

Quota Bandwidth Control Ability to control quota and rate of transfer​

LDAP Support Support for user ID authentication across both organizations using MS Active Directory credentials​

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Kiteworks Secure Managed File Transfer Reviews

Email encryption made easy!

Likeliness to Recommend

Pros

eric c.

Our users found it easy to use.

Likeliness to Recommend

Pros

Great product for Security .. not much features

Likeliness to Recommend

Pros

Cons

Feature Ratings

Authentication

Encryption Decryption

Data Fidelity

High Performance

File Transfer

Session Monitoring

Multi Platform Support

Transport Security

Large File Support

Quota Bandwidth Control

LDAP Support

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Ease of Customization

Breadth of Features

Business Value Created

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training