Kissflow Customer Reviews 2024

Kissflow

Composite Score

7.6 /10

CX Score

7.9 /10

12 Reviews Write a Review

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What is Kissflow?

Kissflow is an easy-to-use, low-code platform for custom application development tailored to business operations. Kissflow enables process owners and IT developers to automate and build middle-office processes and applications. Kissflow’s no-code capabilities empower process owners and business leaders to automate business processes and workflows on a self-service basis without any programming knowledge.

Company Details

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Kissflow Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

77 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Kissflow?

0% Negative

18% Neutral

82% Positive

Pros

Enables Productivity
Effective Service
Caring
Saves Time

Feature Ratings

Average 73

Mobile Support

Process Simulation

Process Workflow Designer

Content Management

Collaboration

In-App Automated Workflows

Real-time Process Analysis

Permissions and Governance

External Application Data Connectors

Low-Code Automation

Process Library

Vendor Capability Ratings

Average 80

Ease of Implementation

Availability and Quality of Training

Vendor Support

Ease of Customization

Ease of Data Integration

Breadth of Features

Quality of Features

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Also Featured in...

Business Process Management

Score 7.6

View Kissflow in this category (opens in a new tab)

Kissflow Reviews

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Oct 2024

All-in-One Solution for Streamlined Process

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Javier G.

Role: Student Academic
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2023

I like the friendly interface

Likeliness to Recommend

6 /10

What differentiates Kissflow from other similar products?

Kissflow is known for its intuitive and user-friendly interface, making it accessible to users with varying technical backgrounds. This ease of use contributes to faster adoption and implementation of low-code solutions

What is your favorite aspect of this product?

Kissflow is designed with a strong focus on process management. It allows users to create automated workflows and business processes with simplicity, streamlining how organizations handle tasks and approvals

What do you dislike most about this product?

Kissflow may vary among users, and common concerns could include specific feature limitations, the learning curve for advanced configurations, or individual preferences based on unique organizational needs. It's advisable for users to assess how well Kissflow aligns with their specific requirements before making a decision.

What recommendations would you give to someone considering this product?

Clearly define the use cases and business processes you intend to automate or manage using Kissflow. Having a clear understanding of your goals will help you assess how well the platform meets your needs

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Himanshu O.

Role: Student Academic
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2023

Efficient Workflow Automation

Likeliness to Recommend

9 /10

What differentiates Kissflow from other similar products?

Kissflow focuses on process automation and management. This makes it ideal for organizations looking to streamline and optimize their workflows. The platform enables the creation of complex, multi-step processes with conditional routing and approvals.

What is your favorite aspect of this product?

The favourite part of Kissflow is that it offers a mobile app, allowing me to access and manage workflows on the go. The app's responsive design ensures a seamless user experience across my various devices.

What do you dislike most about this product?

The only thing I dislike about Kissflow is that it requires an internet connection to work with.

What recommendations would you give to someone considering this product?

It is a very good product. I would say one of the best in the market available .

Pros

Acts with Integrity
Reliable
Effective Service
Caring

Cons

Less Performance Enhancing
Slower Product Innovation
Commodity Features

Kissflow

What is Kissflow?

Company Details

Need Assistance?

Kissflow Ratings

88 Likeliness to Recommend

100 Plan to Renew

77 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Kissflow?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Process Simulation The ability to test and model the process with simulated inputs for the purpose of optimizing the design and anticipating performance in the "real world".

Process Workflow Designer The ability to document processes in a visual manner. A common format is a workflow diagrams with swimlanes.

Content Management Includes collaboration, check-in/check-out, and version control.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

In-App Automated Workflows Ability to automate tasks and request triaging within the BPM application

Real-time Process Analysis Analyze the performance of automated processes while they are being executed. Measure key metrics such as velocity, time, cost, resourcing, etc.

Permissions and Governance Approve user generated process automations, coupled with the ability to restrict access to specific processes.

External Application Data Connectors Includes preset user friendly plugins for setting up interfaces with well known Enterprise Applications and other means of automating process input/output data

Low-Code Automation Ability to automate business processes with little to no coding experience or technical skillsets via intuitive tools i.e. drag and drop.

Process Library A repository of documented processes which can be accessed for revision.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Business Process Management

Kissflow Reviews

All-in-One Solution for Streamlined Process

Likeliness to Recommend

Pros

Javier G.

I like the friendly interface

Likeliness to Recommend

Pros

Himanshu O.

Efficient Workflow Automation

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Mobile Support

Process Simulation

Process Workflow Designer

Content Management

Collaboration

In-App Automated Workflows

Real-time Process Analysis

Permissions and Governance

External Application Data Connectors

Low-Code Automation

Process Library

Vendor Capability Ratings

Ease of Implementation

Availability and Quality of Training

Vendor Support

Ease of Customization

Ease of Data Integration

Breadth of Features

Quality of Features

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement