Kintone Customer Reviews 2024

Kintone

Composite Score

8.3 /10

CX Score

8.6 /10

28 Reviews Write a Review

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What is Kintone?

Kintone is a teamwork platform with a visual application builder that empowers individuals, teams, and organizations to effectively manage their data and workflow for better collaboration. Kintone enables and inspires anyone to rapidly build and deploy sophisticated custom database applications within a powerful collaboration environment that offers automated workflow and granular permission controls — all with no coding necessary. More than 15,000 companies have built, deployed and use over 750,000 applications on Kintone. Kintone is provided by Cybozu Inc., a Tokyo-based public company founded in 1997.

Company Details

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Awards & Recognition

Kintone won the following awards in the Business Process Management category

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1 Top Rated Capabilities

5 Top Rated Features

2024

0 Top Rated Capabilities

5 Top Rated Features

2023

6 Top Rated Capabilities

7 Top Rated Features

2022

2021 Data Quadrant Gold Medalist

2021

2020 Emotional Footprint Champion

2020

Kintone Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Kintone.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

77 Likeliness to Recommend

89 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Kintone?

5% Negative

11% Neutral

84% Positive

Pros

Reliable
Efficient Service
Security Protects
Helps Innovate

Feature Ratings

Average 85

Business Rules Management

Process Management

Process Monitoring and Optimization

Analytics and Reporting

Collaboration

Form and Report Building

BPM Workflow and Approvals

Deployment

Knowledge and Document Management

Process Modelling and Design

Mobile

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Vendor Support

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Kintone Reviews

Role: Operations
Industry: Apparel
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted May 2020

Love the new features it has. They have great cust

Likeliness to Recommend

10 /10

Pros

Enables Productivity
Unique Features
Saves Time
Client Friendly Policies

Robert P.

Role: Operations
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2020

Takes a while to understand completely

Likeliness to Recommend

5 /10

What differentiates Kintone from other similar products?

This is the first time we have used a product like this

What is your favorite aspect of this product?

It allows you to search it's features for the best way to implement

What do you dislike most about this product?

Takes a while to learn all of the features properly

What recommendations would you give to someone considering this product?

look at all aspects of what is needed before you commit

Pros

Reliable
Enables Productivity
Saves Time
Helps Innovate

James B.

Role: Operations
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2020

Very simple to use and customer service is great.

Likeliness to Recommend

10 /10

What differentiates Kintone from other similar products?

Customer service is very friendly and helped us implement quickly

What is your favorite aspect of this product?

Nothing I can think of

What do you dislike most about this product?

Nothing I can think of

What recommendations would you give to someone considering this product?

Buy this software and install in minutes and now hours.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Kintone

What is Kintone?

Company Details

Need Assistance?

Awards & Recognition

2021 Data Quadrant Gold Medalist

2020 Emotional Footprint Champion

Kintone Ratings

77 Likeliness to Recommend

89 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Kintone?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Business Rules Management Ability to document, report on, and optimize business rules. Also includes an editable business rules engine.

Process Management Ability to document, report on and optimize broader business processes which may contain multiple business rules.

Process Monitoring and Optimization Includes monitoring capabilities that allow for process analytics, performance measurement, and KPI recording and optimization.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Form and Report Building Includes building and layout capabilities for forms and (in some cases) reports; data from processes is automatically recorded and generated in a report.

BPM Workflow and Approvals Includes event processing and exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging, and approvals.

Deployment Includes ability to execute business processes, automated or not, through the tool whether that it is on the user's machine, cloud, or other virtual environment

Knowledge and Document Management Includes basic knowledge management functions such as content library, searching, FAQ, etc.

Process Modelling and Design Includes visual process modeler with swim lane, event process chain view, and BPMN support.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Kintone Reviews

Love the new features it has. They have great cust

Likeliness to Recommend

Pros

Robert P.

Takes a while to understand completely

Likeliness to Recommend

Pros

James B.

Very simple to use and customer service is great.

Likeliness to Recommend

Pros

Feature Ratings

Business Rules Management

Process Management

Process Monitoring and Optimization

Analytics and Reporting

Collaboration

Form and Report Building

BPM Workflow and Approvals

Deployment

Knowledge and Document Management

Process Modelling and Design

Mobile

Vendor Capability Ratings

Business Value Created

Quality of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Vendor Support

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement