Kibo Commerce

Kibo eCommerce

Composite Score

6.6 /10

CX Score

6.8 /10

11 Reviews Write a Review

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What is Kibo eCommerce?

Kibo is an extensible, unified commerce platform that delivers personalized, omnichannel experiences. The platform’s underlying technology powers our unified commerce solutions, across B2C and B2B ecommerce, order management, and personalization. Centralize your strategy, increase agility, and gain valuable customer insights that maximize ROI with our unified platform. Our end-to-end commerce product combines AI-driven personalization from industry leaders Monetate and Certona, omnichannel commerce, and enterprise order management.

Company Details

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Kibo eCommerce Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

71 Likeliness to Recommend

87 Plan to Renew

74 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 78%
Negotiation and Contract:: 62%
Conflict Resolution:: 71%
Strategy & Innovation:: 71%
Service Experience:: 74%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+72 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Kibo eCommerce?

10% Negative

6% Neutral

84% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Cons

Vendor's Interest First
Less Friendly Negotiation
Charges for Enhancements

Feature Ratings

Average 72

Payment Processing

Content Localization

Reporting and Analytics

Order Portal

Order Management

Microsite Management

Retargeting Capabilities

Predictive Recommendations

Integrated Search

Catalog Management

Content Management

Vendor Capability Ratings

Average 76

Vendor Support

Quality of Features

Usability and Intuitiveness

Availability and Quality of Training

Ease of Data Integration

Ease of Customization

Business Value Created

Ease of IT Administration

Ease of Implementation

Product Strategy and Rate of Improvement

Breadth of Features

Kibo eCommerce Reviews

Tomas B.

Role: Industry Specific Role
Industry: Agriculture
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2023

Kibo eCommerce helped me with inventory management

Likeliness to Recommend

9 /10

What differentiates Kibo eCommerce from other similar products?

It's been so simple to set up, control, and improve our online sales operations. We offer services like building bespoke online stores, managing inventory, accepting payments, personalizing and marketing content, managing orders and fulfilling them, and running analytics and reporting. We can provide a fun and easy online purchasing experience with Kibo eCommerce, increasing sales and customer happiness

What is your favorite aspect of this product?

Inventory management and payment processing

What do you dislike most about this product?

It depends a lot on being connected to the internet and Kibo technical support team. In addition to restrictions on customization, vendor lock-in, and scalability

What recommendations would you give to someone considering this product?

It is crucial to take into account the expenses, learning curve, restrictions on customization, vendor lock-in, and scalability issues. Before selecting to deploy Kibo eCommerce, each business should carefully weigh these factors

Pros

Helps Innovate
Reliable
Enables Productivity
Unique Features

Cons

Less Friendly Negotiation
Vendor's Interest First

Jekabs S.

Role: Human Resources
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

Fantastic experience that did not disappoint.

Likeliness to Recommend

8 /10

What differentiates Kibo eCommerce from other similar products?

The approach the solutions and the quality.

What is your favorite aspect of this product?

Speed that it works.

What do you dislike most about this product?

Nothing specific. Vibe?

What recommendations would you give to someone considering this product?

Try it out and maybe you would like it depending on your work you do.

Pros

Enables Productivity
Appreciates Incumbent Status
Helps Innovate
Respectful

Hazel A.

Role: Public Sector
Industry: Utilities
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

Cost effective and effective ecommerce software

Likeliness to Recommend

10 /10

What differentiates Kibo eCommerce from other similar products?

Kibo eCommerce is a feature-rich, cloud-based platform created to give B2C and B2B retailers and brands the flexibility to meet customer demand for personalized experiences while also delivering the adventures that they want. As a component of the Kibo Unified Commerce Platform, Kibo eCommerce utilizes the same resources as other Kibo products, saving time and facilitating upgrades.

What is your favorite aspect of this product?

I appreciate how adaptable and connected the API is because it allows our developers to design the essential business logic. To help our business, Kibo provides top-notch tools and site scalability abilities. We can get what we need when we need it. We are attempting to determine which eCommerce solution best suits our company's requirements. Kibo can handle a lot of the business logic we have.

What do you dislike most about this product?

We had a sizable amount of open files, such as problems and change requests, but Kibo was aware that this was a problem. We were able to make significant progress on that backlog because to some organizational changes made to their customer success operations and better communication.

What recommendations would you give to someone considering this product?

It is a good, user-friendly application that enables many e-commerce-related activities. It is used effectively and without any problems by several retailers all over the world. Excellent account management and customer support. We adore how straightforwardly this platform is used.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Kibo eCommerce

What is Kibo eCommerce?

Company Details

Book a Free Demo Today!

Kibo eCommerce Ratings

71 Likeliness to Recommend

87 Plan to Renew

74 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+72 Net Emotional Footprint

How much do users love Kibo eCommerce?

Chart

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Content Localization The solution provides support for multiple languages and currencies.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Order Management Includes order entry, order processing, order tracking, and parts management.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Content Management Includes collaboration, check-in/check-out, and version control.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Kibo eCommerce Reviews

Tomas B.

Kibo eCommerce helped me with inventory management

Likeliness to Recommend

Pros

Cons

Jekabs S.

Fantastic experience that did not disappoint.

Likeliness to Recommend

Pros

Hazel A.

Cost effective and effective ecommerce software

Likeliness to Recommend

Pros

Feature Ratings

Payment Processing

Content Localization

Reporting and Analytics

Order Portal

Order Management

Microsite Management

Retargeting Capabilities

Predictive Recommendations

Integrated Search

Catalog Management

Content Management

Vendor Capability Ratings

Vendor Support

Quality of Features

Usability and Intuitiveness

Availability and Quality of Training

Ease of Data Integration

Ease of Customization

Business Value Created

Ease of IT Administration

Ease of Implementation

Product Strategy and Rate of Improvement

Breadth of Features