Khoros

Khoros Social Media Management

Composite Score

8.6 /10

CX Score

8.8 /10

57 Reviews

Claim Software

What is Khoros Social Media Management?

Your customers expect a seamless experience. Use the Khoros platform (formerly Spredfast + Lithium) to deliver an all-ways connected experience your customers deserve.

Company Details

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Awards & Recognition

Khoros Social Media Management won the following awards in the Social Media Management - Enterprise category

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2 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

4 Top Rated Capabilities

7 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

9 Top Rated Capabilities

8 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

Khoros Social Media Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Khoros Social Media Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Khoros Social Media Management?

3% Negative

3% Neutral

94% Positive

Pros

Helps Innovate
Effective Service
Acts with Integrity
Security Protects

Feature Ratings

Average 84

Social Post Archival

Social Moderation and Workflow Management

Social Media Channel Integration Outbound

Social Asset Management

Campaign Execution

Sentiment Analysis

Social Response Management

Social Media Channel Integration Inbound

Dashboards and Visualization

Contextual Analysis

Trend Analysis

Vendor Capability Ratings

Average 83

Business Value Created

Availability and Quality of Training

Ease of Implementation

Ease of Data Integration

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Ease of IT Administration

Quality of Features

Usability and Intuitiveness

Khoros Social Media Management Reviews

Rancy B.

Role: Information Technology
Industry: Not for Profit
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2023

Great Product

Likeliness to Recommend

8 /10

What differentiates Khoros Social Media Management from other similar products?

The Features it offers for organisations to enhance their social media management as well as ability to know the trends and how to tap into the possibilities available.

What is your favorite aspect of this product?

Easy to us as an IT Manager

What do you dislike most about this product?

None so far

What recommendations would you give to someone considering this product?

This is a product that you can start using from the word Go because of its easy navigation and features.

Pros

Helps Innovate
Reliable
Enables Productivity
Inspires Innovation

Victoria O.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2023

Reliable social media management visibility.

Likeliness to Recommend

8 /10

What differentiates Khoros Social Media Management from other similar products?

Khoros does make use of a single, secure entry point for all users in my company. This allows everyone involved in the operational management of our social media accounts to be able to access the Khoros platform, without needing to share passwords. This approach adds extra layer of security to our use and access of the Khoros platform, which is of course very important for an organisation like ours.

What is your favorite aspect of this product?

Khoros greatly excels in the area of cross - person collaboration , which is important for organized operations as far as our brands social media presence and management is concerned. With shared planning spaces, real time email notifications and in-app note taking provisions , Khoros provides all the tools needed for multiple team members to communicate and collaborate in our day to day social media management operations.

What do you dislike most about this product?

The quality of analytics can be more in-depth. There is likewise the tendency to experience glitches when trying to connect draft contents to the calendar.

What recommendations would you give to someone considering this product?

For Khoros, I will suggest that adopting teams should maintain a robust analytics workflow for their social media interactions. This is because of inherent lapses in the quality of data provided by Khoros.

Pros

Reliable
Performance Enhancing
Enables Productivity
Security Protects

Role: Sales Marketing
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Dec 2023

good business very useful

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Khoros Social Media Management

What is Khoros Social Media Management?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

Khoros Social Media Management Ratings

86 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Khoros Social Media Management?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Social Post Archival Ability to archive social posts and platform activity to create an audit trail.

Social Moderation and Workflow Management Ability to create end-to-end routing and escalation workflows from social content.

Social Media Channel Integration Outbound Ability to publish to social media services such as Facebook, Twitter, LinkedIn, YouTube, and more.

Social Asset Management Ability to access visual asset library with access permissions and expiry dates to be used on social media.

Campaign Execution Ability to manage social and media assets: tools for social campaign execution, reporting, and analytics.

Sentiment Analysis Ability to analyze and uncover insights from attitudes and opinions expressed on social media.

Social Response Management Ability to respond in-band to social media posts; ability to execute post-time optimization.

Social Media Channel Integration Inbound Ability to monitor social media services, such as Facebook, Twitter, LinkedIn, YouTube, and more.

Dashboards and Visualization Ability to visualize data and create analytics dashboards.

Contextual Analysis Ability to use NLP, deep learning and semantic analysis to extract meaning from social posts.

Trend Analysis Ability to monitor trends and traffic on multiple social media sites.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Khoros Social Media Management Reviews

Rancy B.

Great Product

Likeliness to Recommend

Pros

Victoria O.

Reliable social media management visibility.

Likeliness to Recommend

Pros

good business very useful

Likeliness to Recommend

Pros

Most Popular Khoros Social Media Management Comparisons

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1
Since last award

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Since last award

Feature Ratings

Social Post Archival

Social Moderation and Workflow Management

Social Media Channel Integration Outbound

Social Asset Management

Campaign Execution

Sentiment Analysis

Social Response Management

Social Media Channel Integration Inbound

Dashboards and Visualization

Contextual Analysis

Trend Analysis

Vendor Capability Ratings

Business Value Created

Availability and Quality of Training

Ease of Implementation

Ease of Data Integration

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Ease of IT Administration

Quality of Features

Usability and Intuitiveness