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What is Khoros Social Media Management?
Your customers expect a seamless experience. Use the Khoros platform (formerly Spredfast + Lithium) to deliver an all-ways connected experience your customers deserve.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
96 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Khoros Social Media Management?
Pros
- Helps Innovate
- Effective Service
- Security Protects
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Post Archival
Social Moderation and Workflow Management
Social Media Channel Integration Outbound
Social Asset Management
Campaign Execution
Sentiment Analysis
Social Response Management
Social Media Channel Integration Inbound
Dashboards and Visualization
Contextual Analysis
Trend Analysis
Vendor Capability Ratings
Business Value Created
Availability and Quality of Training
Ease of Implementation
Breadth of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Khoros Social Media Management Reviews
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David Felipe S.
- Role: Operations
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Aug 2021
"The best system for social network management".
Likeliness to Recommend
What differentiates Khoros Social Media Management from other similar products?
Its interface is simple, very easy to use and program, it is versatile, scalable, its social media marketing management is powerful and allows you to easily manage multiple platforms, its control panel is quite intuitive, it also offers the ability to see who shares and uses your content to act in a timely manner, its customer service is imposed against those of the competition, Khoros Marketing excels thanks to the continuous release of new updates that include new features.
What is your favorite aspect of this product?
Its constant concern for innovation, its configurable panels that facilitate the development of new strategies and campaigns quite effective and consistent that drive and improve the commercial impact of our brand in social networks, in the same way creating exceptional results in ROI.
What do you dislike most about this product?
Sometimes we have had some inconveniences with the mobile access, it is a little complicated, as well as different failures in its use, I think they should work a little more on the application to strengthen the experience.
What recommendations would you give to someone considering this product?
Khoros Marketing is an excellent tool for marketing management in social networks, facilitates the planning and ordering of strategies and social campaigns, in our case and use always provides us with solutions in response to our needs and gives us all the necessary information to any changes that occur, with Khoros is easy to innovate and customer service is very noticeable and quality, certainly recommend this solution to others to achieve success in social marketing.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
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