Khoros Social Media Management Logo
Khoros Social Media Management Logo
Khoros

Khoros Social Media Management

Composite Score
8.6 /10
CX Score
8.8 /10
Category
Khoros Social Media Management
8.6 /10

What is Khoros Social Media Management?

Your customers expect a seamless experience. Use the Khoros platform (formerly Spredfast + Lithium) to deliver an all-ways connected experience your customers deserve.

Company Details


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Awards & Recognition

Khoros Social Media Management won the following awards in the Social Media Management - Enterprise category

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Khoros Social Media Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Khoros Social Media Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Khoros Social Media Management?

3% Negative
3% Neutral
94% Positive

Pros

  • Helps Innovate
  • Effective Service
  • Acts with Integrity
  • Security Protects

Feature Ratings

Average 84

Social Post Archival

88

Social Moderation and Workflow Management

86

Social Media Channel Integration Outbound

85

Social Asset Management

85

Campaign Execution

84

Sentiment Analysis

84

Social Response Management

84

Social Media Channel Integration Inbound

83

Dashboards and Visualization

83

Contextual Analysis

83

Trend Analysis

83

Vendor Capability Ratings

Average 83

Business Value Created

87

Availability and Quality of Training

86

Ease of Implementation

85

Ease of Data Integration

84

Breadth of Features

83

Ease of Customization

83

Product Strategy and Rate of Improvement

83

Vendor Support

82

Ease of IT Administration

80

Quality of Features

79

Usability and Intuitiveness

79

Khoros Social Media Management Reviews

Leandro M.

  • Role: Operations
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

"Khoros the best social media marketing platform".

Likeliness to Recommend

9 /10

What differentiates Khoros Social Media Management from other similar products?

Khoros makes it easy to publish, categorize, schedule and track social media activity. It is easy to integrate, its interface is simple and extremely easy to use. It is scalable, accurate and reliable. Its support is very responsive and quick to respond. It has an extensive library of help articles, and Khoros allows for better customer interaction.

What is your favorite aspect of this product?

What I like most about this program because it allows us to synchronize many accounts, publish content simultaneously, track who is sharing and where the message is going by sampling accurate statistics, and manage multiple platforms.

What do you dislike most about this product?

It cannot be complemented with many CRM-based applications, as they require the use of additional connectors, and the reports and dashboards provided lack extensive filtering capabilities due to the lack of functionality.

What recommendations would you give to someone considering this product?

Khoros is an excellent tool to use data to help generate valuable insights and drive more effective marketing campaigns for your business on social media, as it allows you to easily reach your audience with critical content that helps increase brand awareness and enables you to achieve highly positive results that improve your company's performance and profitability.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

David Felipe S.

  • Role: Operations
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

"The best system for social network management".

Likeliness to Recommend

10 /10

What differentiates Khoros Social Media Management from other similar products?

Its interface is simple, very easy to use and program, it is versatile, scalable, its social media marketing management is powerful and allows you to easily manage multiple platforms, its control panel is quite intuitive, it also offers the ability to see who shares and uses your content to act in a timely manner, its customer service is imposed against those of the competition, Khoros Marketing excels thanks to the continuous release of new updates that include new features.

What is your favorite aspect of this product?

Its constant concern for innovation, its configurable panels that facilitate the development of new strategies and campaigns quite effective and consistent that drive and improve the commercial impact of our brand in social networks, in the same way creating exceptional results in ROI.

What do you dislike most about this product?

Sometimes we have had some inconveniences with the mobile access, it is a little complicated, as well as different failures in its use, I think they should work a little more on the application to strengthen the experience.

What recommendations would you give to someone considering this product?

Khoros Marketing is an excellent tool for marketing management in social networks, facilitates the planning and ordering of strategies and social campaigns, in our case and use always provides us with solutions in response to our needs and gives us all the necessary information to any changes that occur, with Khoros is easy to innovate and customer service is very noticeable and quality, certainly recommend this solution to others to achieve success in social marketing.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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