Khoros Social Media Management Logo
Khoros Social Media Management Logo
Khoros

Khoros Social Media Management

8.5 /10
Category
Khoros Social Media Management
8.5 /10

What is Khoros Social Media Management?

Your customers expect a seamless experience. Use the Khoros platform (formerly Spredfast + Lithium) to deliver an all-ways connected experience your customers deserve.

Company Details


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Awards & Recognition

Khoros Social Media Management won the following awards in the Social Media Management - Enterprise category

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Khoros Social Media Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Khoros Social Media Management.

85 Likeliness to Recommend

1
Since last award

96 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Khoros Social Media Management?

3% Negative
3% Neutral
94% Positive

Pros

  • Helps Innovate
  • Effective Service
  • Acts with Integrity
  • Security Protects

Feature Ratings

Average 84

Social Post Archival

88

Social Moderation and Workflow Management

86

Social Media Channel Integration Outbound

86

Social Asset Management

84

Campaign Execution

84

Social Response Management

84

Sentiment Analysis

84

Social Media Channel Integration Inbound

83

Dashboards and Visualization

83

Contextual Analysis

82

Trend Analysis

82

Vendor Capability Ratings

Average 82

Business Value Created

87

Availability and Quality of Training

85

Ease of Implementation

84

Breadth of Features

84

Ease of Data Integration

83

Product Strategy and Rate of Improvement

82

Ease of Customization

81

Vendor Support

81

Quality of Features

79

Ease of IT Administration

79

Usability and Intuitiveness

78

Khoros Social Media Management Reviews

MD. MUKUL S.

  • Role: Sales Marketing
  • Industry: Entertainment
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Fantastic marketing tools

Likeliness to Recommend

8 /10

What differentiates Khoros Social Media Management from other similar products?

I haven't used any other product without Khoros Marketing. I found Khoros Marketing quite helpful. I can easily manage multiple social media accounts by using Khoros Marketing. It really help me on client handling.

What is your favorite aspect of this product?

I like Khoros Marketing gives me all messages from the clients on one platform. Khoros Marketing permits me to focus on customer expectations and responsibility. I need to see every one of the clients that have sent in messages. I like the extra elements like adding notes and labeling specific posts so they can be accounted for and shipped off inside accomplices.

What do you dislike most about this product?

I think Khoros Marketing needs to customize their interface more software friendly so that when someone uses the filtering option that will be easier for everyone.

What recommendations would you give to someone considering this product?

It's a great tool for vendors who want to respond to all their customer messages and value their customers. You should try once.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Luke H.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2021

Excellent product filled with modern features

Likeliness to Recommend

7 /10

What differentiates Khoros Social Media Management from other similar products?

The range of useful features and ease of use.

What is your favorite aspect of this product?

How you can do so much with just one product.

What do you dislike most about this product?

Can be tricky or overwhelming at first. Just needs some getting used to.

What recommendations would you give to someone considering this product?

Try it. Could be very handy for your team and other marketing functions at your company.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Vinay P.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2021

Social Media Marketing Made Easy With This Tool

Likeliness to Recommend

9 /10

What differentiates Khoros Social Media Management from other similar products?

Khoros Marketing makes it easier for customers to create and defend their business with their complicated social marketing business. For the greater part of 3 years, we have been managing many corporate customer accounts with Khoros. Initially, a mid- to big staff from all over the world could readily offer nested approval procedures. The degree of assistance and technical difficulties began to rise over time. That's why Khoros Marketing is different than other platforms or tools.

What is your favorite aspect of this product?

- Extremely simple design and UX. - pretty simple. - Decent ability to analyze. - Marking of various social postings for segment reporting. - Plans of Campaign were an added pleasure. It is a useful tool for every organization to use social media. It is an excellent approach to communicate and collect various kinds of data with clients.

What do you dislike most about this product?

It's a little laborious when customizing various items, like labels. I do not like Khoros Marketing. In addition, I wish there was much more creativity of wanting to synchronize this program with Reddit even though it contains amazing connections. It would be wonderful to know whether I connected an SRT file to a video, on the other hand.

What recommendations would you give to someone considering this product?

I propose that this program is capable of conducting analysis, social platform performance evaluation, content publishing and clearance, scheduling, marketing campaigns, and other things that involve your company's products or services for awareness of you. If you want a program that has a high span of control and content competition in the networks, Khoros is here, it was rewarding and very nice. For those responsible, it is easy to use, offers amazing stuff, and is extremely lively.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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