What is Khoros Social Media Management?
Your customers expect a seamless experience. Use the Khoros platform (formerly Spredfast + Lithium) to deliver an all-ways connected experience your customers deserve.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
97 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 94%
- Negotiation and Contract:
- 85%
- Conflict Resolution:
- 93%
- Strategy & Innovation:
- 91%
- Service Experience:
- 93%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Khoros Social Media Management?
Pros
- Helps Innovate
- Effective Service
- Security Protects
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Post Archival
Social Moderation and Workflow Management
Social Media Channel Integration Outbound
Social Asset Management
Campaign Execution
Sentiment Analysis
Social Response Management
Social Media Channel Integration Inbound
Contextual Analysis
Dashboards and Visualization
Trend Analysis
Vendor Capability Ratings
Business Value Created
Availability and Quality of Training
Ease of Implementation
Ease of Data Integration
Breadth of Features
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Ease of IT Administration
Quality of Features
Usability and Intuitiveness
Khoros Social Media Management Reviews
Rancy B.
- Role: Information Technology
- Industry: Not for Profit
- Involvement: IT Leader or Manager
Submitted Dec 2023
Great Product
Likeliness to Recommend
What differentiates Khoros Social Media Management from other similar products?
The Features it offers for organisations to enhance their social media management as well as ability to know the trends and how to tap into the possibilities available.
What is your favorite aspect of this product?
Easy to us as an IT Manager
What do you dislike most about this product?
None so far
What recommendations would you give to someone considering this product?
This is a product that you can start using from the word Go because of its easy navigation and features.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Inspires Innovation
Please tell us why you think this review should be flagged.
Victoria O.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2023
Reliable social media management visibility.
Likeliness to Recommend
What differentiates Khoros Social Media Management from other similar products?
Khoros does make use of a single, secure entry point for all users in my company. This allows everyone involved in the operational management of our social media accounts to be able to access the Khoros platform, without needing to share passwords. This approach adds extra layer of security to our use and access of the Khoros platform, which is of course very important for an organisation like ours.
What is your favorite aspect of this product?
Khoros greatly excels in the area of cross - person collaboration , which is important for organized operations as far as our brands social media presence and management is concerned. With shared planning spaces, real time email notifications and in-app note taking provisions , Khoros provides all the tools needed for multiple team members to communicate and collaborate in our day to day social media management operations.
What do you dislike most about this product?
The quality of analytics can be more in-depth. There is likewise the tendency to experience glitches when trying to connect draft contents to the calendar.
What recommendations would you give to someone considering this product?
For Khoros, I will suggest that adopting teams should maintain a robust analytics workflow for their social media interactions. This is because of inherent lapses in the quality of data provided by Khoros.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Security Protects
Please tell us why you think this review should be flagged.
- Role: Vendor Management
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Dec 2023
100% adaptability and easy to use
Likeliness to Recommend
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Unique Features
Please tell us why you think this review should be flagged.
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