Khoros

Khoros Social Media Management

Composite Score

8.6 /10

CX Score

8.8 /10

57 Reviews

Claim Software

What is Khoros Social Media Management?

Your customers expect a seamless experience. Use the Khoros platform (formerly Spredfast + Lithium) to deliver an all-ways connected experience your customers deserve.

Company Details

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Awards & Recognition

Khoros Social Media Management won the following awards in the Social Media Management - Enterprise category

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2 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

4 Top Rated Capabilities

7 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

9 Top Rated Capabilities

8 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

Khoros Social Media Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Khoros Social Media Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Khoros Social Media Management?

3% Negative

3% Neutral

94% Positive

Pros

Helps Innovate
Effective Service
Acts with Integrity
Security Protects

Feature Ratings

Average 84

Social Post Archival

Social Moderation and Workflow Management

Social Media Channel Integration Outbound

Social Asset Management

Campaign Execution

Sentiment Analysis

Social Response Management

Social Media Channel Integration Inbound

Dashboards and Visualization

Contextual Analysis

Trend Analysis

Vendor Capability Ratings

Average 83

Business Value Created

Availability and Quality of Training

Ease of Implementation

Ease of Data Integration

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Ease of IT Administration

Quality of Features

Usability and Intuitiveness

Khoros Social Media Management Reviews

Jamie C.

Role: Sales Marketing
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Khoros simplifies sales engagement with customers.

Likeliness to Recommend

9 /10

What differentiates Khoros Social Media Management from other similar products?

Khoros provides us with a unified engagement hub, which gives the ability to manage engagement and support activity for different social media platform, and customer support channels from one single dashboard .Thus, providing us with a unified view of our performance across different channels of customer engagement.

What is your favorite aspect of this product?

Khoros provides us a presence on multiple platforms through which our customers potentially seek assistance - Whatsapp, Facebook messenger and even through short message service (sms).

What do you dislike most about this product?

Lack of support for more recent social media platform is a point of reservation for me and my team members. An example of a recent social media platform which Khoros does not yet support is Tik-tok.

What recommendations would you give to someone considering this product?

I have not encountered a better multi-channel engagement platform, better than Khoros. However, I do believe each organization has their unique needs , which may make Khoros suitable or unsuitable to their needs.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

MD. MUKUL S.

Role: Sales Marketing
Industry: Entertainment
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

Fantastic marketing tools

Likeliness to Recommend

8 /10

What differentiates Khoros Social Media Management from other similar products?

I haven't used any other product without Khoros Marketing. I found Khoros Marketing quite helpful. I can easily manage multiple social media accounts by using Khoros Marketing. It really help me on client handling.

What is your favorite aspect of this product?

I like Khoros Marketing gives me all messages from the clients on one platform. Khoros Marketing permits me to focus on customer expectations and responsibility. I need to see every one of the clients that have sent in messages. I like the extra elements like adding notes and labeling specific posts so they can be accounted for and shipped off inside accomplices.

What do you dislike most about this product?

I think Khoros Marketing needs to customize their interface more software friendly so that when someone uses the filtering option that will be easier for everyone.

What recommendations would you give to someone considering this product?

It's a great tool for vendors who want to respond to all their customer messages and value their customers. You should try once.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Luke H.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2021

Excellent product filled with modern features

Likeliness to Recommend

7 /10

What differentiates Khoros Social Media Management from other similar products?

The range of useful features and ease of use.

What is your favorite aspect of this product?

How you can do so much with just one product.

What do you dislike most about this product?

Can be tricky or overwhelming at first. Just needs some getting used to.

What recommendations would you give to someone considering this product?

Try it. Could be very handy for your team and other marketing functions at your company.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Khoros Social Media Management

What is Khoros Social Media Management?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

Khoros Social Media Management Ratings

86 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Khoros Social Media Management?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Social Post Archival Ability to archive social posts and platform activity to create an audit trail.

Social Moderation and Workflow Management Ability to create end-to-end routing and escalation workflows from social content.

Social Media Channel Integration Outbound Ability to publish to social media services such as Facebook, Twitter, LinkedIn, YouTube, and more.

Social Asset Management Ability to access visual asset library with access permissions and expiry dates to be used on social media.

Campaign Execution Ability to manage social and media assets: tools for social campaign execution, reporting, and analytics.

Sentiment Analysis Ability to analyze and uncover insights from attitudes and opinions expressed on social media.

Social Response Management Ability to respond in-band to social media posts; ability to execute post-time optimization.

Social Media Channel Integration Inbound Ability to monitor social media services, such as Facebook, Twitter, LinkedIn, YouTube, and more.

Dashboards and Visualization Ability to visualize data and create analytics dashboards.

Contextual Analysis Ability to use NLP, deep learning and semantic analysis to extract meaning from social posts.

Trend Analysis Ability to monitor trends and traffic on multiple social media sites.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Khoros Social Media Management Reviews

Jamie C.

Khoros simplifies sales engagement with customers.

Likeliness to Recommend

Pros

MD. MUKUL S.

Fantastic marketing tools

Likeliness to Recommend

Pros

Luke H.

Excellent product filled with modern features

Likeliness to Recommend

Pros

Most Popular Khoros Social Media Management Comparisons

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1
Since last award

1
Since last award

Feature Ratings

Social Post Archival

Social Moderation and Workflow Management

Social Media Channel Integration Outbound

Social Asset Management

Campaign Execution

Sentiment Analysis

Social Response Management

Social Media Channel Integration Inbound

Dashboards and Visualization

Contextual Analysis

Trend Analysis

Vendor Capability Ratings

Business Value Created

Availability and Quality of Training

Ease of Implementation

Ease of Data Integration

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Ease of IT Administration

Quality of Features

Usability and Intuitiveness