FORM

Key Survey

Composite Score

8.2 /10

CX Score

8.4 /10

17 Reviews Write a Review

Claim Software

What is Key Survey?

Key Survey’s professional survey software provides the power and flexibility to centralize data and feedback collection across the entire enterprise. Users enjoy a seamless, controlled environment that ensures data is accurate, integrated, and actionable.

Company Details

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Awards & Recognition

Key Survey won the following awards in the Survey Software category

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7 Top Rated Capabilities

5 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

4 Top Rated Capabilities

4 Top Rated Features

2022

Key Survey Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Key Survey.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

1
Since last award

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

4
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Key Survey?

0% Negative

6% Neutral

94% Positive

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 87

Collaboration

Templates & Question Library

Role and User Management

Data Analysis and Visualization

3rd-Party Integrations

APIs and Integration

Customizable Branding

Mobile Support

Multi-Channel Distribution

Questionnaire Design/Survey Builder

Branching and Logic

Vendor Capability Ratings

Average 89

Ease of Data Integration

Ease of Implementation

Business Value Created

Ease of Customization

Ease of IT Administration

Breadth of Features

Usability and Intuitiveness

Quality of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Key Survey Reviews

Adunni A.

Role: Sales Marketing
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2021

A different customer surveying experience.

Likeliness to Recommend

10 /10

What differentiates Key Survey from other similar products?

Feature-set. Key Survey has got very unique collection of features, which are synonymous to this program only.

What is your favorite aspect of this product?

Key survey provides unique branching and logic features, which enable me tweak a survey respondents question pathway, based on their responses to previous survey questions. This enable me get more information out of targeted survey respondents.

What do you dislike most about this product?

Synchronization on Mobile device can sometimes be slow. However, this is not a major problem because it doesn’t happen most times. Asides the above, Key Survey has been satisfactory.

What recommendations would you give to someone considering this product?

Key survey offers very flexible functions and controls, which I think make them better fit for formal survey collection, than most options.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Information Technology
Industry: Banking
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Sep 2021

Quick and easy surveys.

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jul 2021

An excellent and intuitive interface!

Likeliness to Recommend

10 /10

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Key Survey

What is Key Survey?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

Key Survey Ratings

92 Likeliness to Recommend

1 Since last award

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

4 Since last award

Emotional Footprint Overview

+99 Net Emotional Footprint

How much do users love Key Survey?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Invite people to review or edit the survey before sending them out.

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

Role and User Management Enable different levels of access and permissions based on role.

Data Analysis and Visualization Ability to plot or graph the data in a visual format, such as line charts or pie graphs.​

3rd-Party Integrations Integration with 3rd Party platforms (Zoho Products, MailChimp, Eventbrite, Google Sheet, Zendesk, Slack, Shopify, Webhooks etc.)

APIs and Integration Has inbuilt APIs allowing access to the database layer without having to go through JDBC/ODBC.

Customizable Branding Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Questionnaire Design/Survey Builder Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Branching and Logic Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Key Survey Reviews

Adunni A.

A different customer surveying experience.

Likeliness to Recommend

Pros

Quick and easy surveys.

Likeliness to Recommend

Pros

An excellent and intuitive interface!

Likeliness to Recommend

Pros

1
Since last award

4
Since last award

Feature Ratings

Collaboration

Templates & Question Library

Role and User Management

Data Analysis and Visualization

3rd-Party Integrations

APIs and Integration

Customizable Branding

Mobile Support

Multi-Channel Distribution

Questionnaire Design/Survey Builder

Branching and Logic

Vendor Capability Ratings

Ease of Data Integration

Ease of Implementation

Business Value Created

Ease of Customization

Ease of IT Administration

Breadth of Features

Usability and Intuitiveness

Quality of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support