Keeper Security

Keeper

Composite Score

8.9 /10

CX Score

9.0 /10

143 Reviews Write a Review

Claim Software

What is Keeper?

Keeper Business Password Manager protects companies of all sizes across every industry. Secure business passwords to prevent data breaches, improve employee productivity and meet compliance standards.

Company Details

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Awards & Recognition

Keeper won the following awards in the Password Management category

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2024 Emotional Footprint Champion

Latest Award, 2024

Service Experience
Product Impact
Conflict Resolution

Latest Award, 2024

Keeper Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Keeper.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Keeper?

1% Negative

8% Neutral

91% Positive

Pros

Reliable
Enables Productivity
Security Protects
Trustworthy

Feature Ratings

Average 85

Credential Management

Password Generator

Multi-Factor Authentication (MFA)

Vault for Each User

Work and Personal

Encryption and Decryption

Access From Multiple Devices

Team Management

Dashboard

Policy Engine and Enforcements

Single Sign-On (SSO)

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Quality of Features

Vendor Support

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Also Featured in...

Privileged Access Management

Score 8.0

View Keeper in this category (opens in a new tab)

Keeper Reviews

R B.

Role: Finance
Industry: Insurance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2021

Can't imagine doing business without it.

Likeliness to Recommend

10 /10

What differentiates Keeper from other similar products?

The Vault and security features within, as well as an easy-to-use browser plug-in.

What is your favorite aspect of this product?

The ease of use as well as the easy integration with third-party applications (browsers, iPhone, tablets, etc.).

What do you dislike most about this product?

Locks in pre-fills on websites often interfere with the visibility of text behind the lock when the pre-fill bar is small.

What recommendations would you give to someone considering this product?

Suggestion: make the Keeper "locks" within pre-fill bars more translucent/less opaque

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

Cons

Less Generous

Denny B.

Role: C-Level
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2021

Great value for the investment, Enterprise ready

Likeliness to Recommend

10 /10

What differentiates Keeper from other similar products?

The Enterprise features and management (including shared groups) are what sold us on the product and keeps us renewing. We have tried most of the other product out there and originally switched from LastPass Enterprise and Keeper works much better for us. As a digital agency which needs to share client information with virtual staff members the granular control that Keeper provides is critical to us. In general, we love the admin console and much prefer it to LastPass.

What is your favorite aspect of this product?

Shared groups and multiple levels of sharing. Each of our clients gets their own shared folder and we provide access via groups so everyone has appropriate access. I also like being able to "lock down" our virtual staff members so they can't use the vault but rather just pre-fill login details within Chrome or Firefox so they never see the passwords. So, the granular control aspects of Keeper via group and team membership is very important to us.

What do you dislike most about this product?

Even though I am an Enterprise global admin and account owner I still cannot edit records that I don't "own." This is a problem for us because we mainly store client password records for access to social media, listing sites like Google My Business and Yelp, etc and I do occasionally need to edit a record that someone else originally input and I can't do this right now. This is a promised feature. I understand the security aspects of record ownership but as a super admin I should be able to override this. Also, while the password filling for Android has improved quite a bit over the past few years my partner doesn't love it on iOS.

What recommendations would you give to someone considering this product?

Try various products and see which one fits the best. However, we found that Keeper continues to meet our needs the best compared to other products out there. We also negotiated a good deal by working with both leadership and Sales and continue to make sure we get this same deal every year when we renew. In general though, Keeper provides excellent value for what we spend each year and we couldn't live without the product since it is core to our business.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Bruce R.

Role: C-Level
Industry: Media
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2021

Works well, but lacks good search

Likeliness to Recommend

8 /10

What differentiates Keeper from other similar products?

I don't know

What is your favorite aspect of this product?

Chrome plug in

What do you dislike most about this product?

Searchability

What recommendations would you give to someone considering this product?

Set up structure carrfully

Pros

Performance Enhancing
Helps Innovate
Reliable
Enables Productivity

Cons

Commodity Features
Less Efficient Service
Less Respectful

Keeper

What is Keeper?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Data Quadrant Gold Medalist

2021 Data Quadrant Gold Medalist

Keeper Ratings

91 Likeliness to Recommend

1 Since last award

98 Plan to Renew

1 Since last award

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Keeper?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Credential Management Software provides credential management and retrieval functionality.

Password Generator Software includes the ability for users to generate strong passwords.

Multi-Factor Authentication (MFA) Supports multi-factor device and app authentication.

Vault for Each User Each user has access to their own password vault.

Work and Personal Offers the ability for users to leverage some or all software features for personal use.

Encryption and Decryption Advanced capabilities to encode data and information with visibility and controls.

Access From Multiple Devices Software can be accessed from multiple devices. Ideally this access will be possible regardless of the operating system used.

Team Management Create and manage team members. Items can be shared across team members.

Dashboard Includes alerts and notifications, KPIs, visual analytics, and interactive features.

Policy Engine and Enforcements Includes standard and/or customizable security policies, and the ability to enforce policies.

Single Sign-On (SSO) Login authentication linked to corporate login credentials, and user account information auto-populated to the expense profile.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Privileged Access Management

Keeper Reviews

R B.

Can't imagine doing business without it.

Likeliness to Recommend

Pros

Cons

Denny B.

Great value for the investment, Enterprise ready

Likeliness to Recommend

Pros

Bruce R.

Works well, but lacks good search

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Credential Management

Password Generator

Multi-Factor Authentication (MFA)

Vault for Each User

Work and Personal

Encryption and Decryption

Access From Multiple Devices

Team Management

Dashboard

Policy Engine and Enforcements

Single Sign-On (SSO)

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Vendor Support

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization