Keeper Security

Keeper

Composite Score

7.9 /10

CX Score

8.1 /10

11 Reviews Write a Review

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What is Keeper?

Keeper Business Password Manager protects companies of all sizes across every industry. Secure business passwords to prevent data breaches, improve employee productivity and meet compliance standards.

Company Details

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Keeper Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Keeper.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

2
Since last award

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 89%
Negotiation and Contract:: 95%
Conflict Resolution:: 82%
Strategy & Innovation:: 87%
Service Experience:: 77%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Keeper?

0% Negative

9% Neutral

91% Positive

Pros

Reliable
Generous Negotitation
Over Delivered
Security Protects

Feature Ratings

Average 83

Password Vaulting

Agentless and Clientless PAM

Multi-Platforms/XaaS/Cloud/Hybrid support

Privileged Account Discovery

Audit, Reporting & Compliance

Privileged Session Monitoring and Control

Privileged Password Management

IP address Restrictions

Compliance Reporting

Access Control

Integration with Helpdesk Apps

Vendor Capability Ratings

Average 82

Business Value Created

Availability and Quality of Training

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Quality of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Customization

Vendor Support

Also Featured in...

Password Management

Score 8.9

View Keeper in this category (opens in a new tab)

Keeper Reviews

Marcelino B.

Role: Information Technology
Industry: Transportation
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2023

Easy to use, fantastic product

Likeliness to Recommend

10 /10

What is your favorite aspect of this product?

Features disappoint

What do you dislike most about this product?

the order de view

What recommendations would you give to someone considering this product?

Easy to use and security

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Howie S.

Role: Information Technology
Industry: Not for Profit
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

Feature-rich, inexpensive, and excellent service

Likeliness to Recommend

10 /10

What differentiates Keeper from other similar products?

There is a significant discount for non-profits that made our decision to go with Keeper easy. Compared to the previous PAM we used, Keeper is more intuitive and easier to use. Our employees also receive 5 free personal licenses to share with their family. Their services (implementation, training and support) are excellent. They seem very organized internally and are always quick to respond and help. Our previous PAM was just an application; I don't even know if they had support. Keeper is a complete service. There are very few applications I've implemented where the vendor was so helpful during the process. They made it easy.

What is your favorite aspect of this product?

Easy to use, reliable. Bonus: integrating with AD was quick and easy and works like a charm.

What do you dislike most about this product?

I have not had any negative experience with Keeper. The procurement and implementation process were quick and painless. Sorry, I don't really dislike anything about it.

What recommendations would you give to someone considering this product?

If you're nonprofit, be sure to tell them; it is a good discount. Install it with a few users first so you can explain the process clearly (though it's pretty easy). The extra cost for training is worth it.

Pros

Reliable
Enables Productivity
Trustworthy
Efficient Service

Keeper

What is Keeper?

Company Details

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Keeper Ratings

93 Likeliness to Recommend

2 Since last award

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Keeper?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Password Vaulting Regulatory compliance, good security posture, and best practice prevent privileged users from knowing the passwords to critical systems and resources.

Agentless and Clientless PAM No need to reconfigure servers or install an agent. There is an on premises gateway used for communication to services

Multi-Platforms/XaaS/Cloud/Hybrid support Solution works with Public, Private, Hybrid networks. Supports monitoring, alerting, reporting, and managing.

Privileged Account Discovery Can discover roles for local and distributed accounts for on-prem or cloud environments.

Audit, Reporting & Compliance IT and Administrators will have the ability to record/report on the actions of any user while they access your password-protected servers in real time.

Privileged Session Monitoring and Control Security and IT governance teams can quickly show their full compliance with regulations for SOC2, SOX, PCI DSS 3.2, HIPAA, NERC CIP, ISO 27001.

Privileged Password Management Allow the organization to automate and control the whole process of giving access and passwords to privileged accounts.

IP address Restrictions Implement IP address restrictions to the PAM console.

Compliance Reporting By design auditing reporting metrics data feature by industries/compliance e.g. SOC2, SOX, PCI DSS 3.2, HIPAA, NERC CIP, ISO 27001, etc.

Access Control Can provide fine-grained control to end user permission assignment. Supports RBAC, web password filler or other password hiding techniques.

Integration with Helpdesk Apps Privileged credentials are only available to personnel authorized for access through a valid trouble ticket. Provides an audit trail for first level of support.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Password Management

Keeper Reviews

Marcelino B.

Easy to use, fantastic product

Likeliness to Recommend

Pros

Howie S.

Feature-rich, inexpensive, and excellent service

Likeliness to Recommend

Pros

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Feature Ratings

Password Vaulting

Agentless and Clientless PAM

Multi-Platforms/XaaS/Cloud/Hybrid support

Privileged Account Discovery

Audit, Reporting & Compliance

Privileged Session Monitoring and Control

Privileged Password Management

IP address Restrictions

Compliance Reporting

Access Control

Integration with Helpdesk Apps

Vendor Capability Ratings

Business Value Created

Availability and Quality of Training

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Quality of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Customization

Vendor Support