
In Partnership With SelectHub

What is Keap?
Keap is an all-in-one CRM and sales & marketing automation platform designed to grow your business. House all your client activity and communications in one place. Keap helps you create growth, profit and freedom with software that automates your entire business — from email follow-up to team task management. Plus, you get implementation services and expert strategy consulting to get you going from day one.
Company Details
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In Partnership With SelectHub
Keap Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Keap.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
89 Plan to Renew
6
Since last award
87 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
- Product Experience:
- 91%
- Negotiation and Contract:
- 84%
- Conflict Resolution:
- 94%
- Strategy & Innovation:
- 74%
- Service Experience:
- 92%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Keap?
Pros
- Performance Enhancing
- Caring
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Mobile
Account and Contact Management
Lead Management
Collaboration
Analytics and Reporting
Sales Management
Activity and Workflow Management
Vendor Capability Ratings
Vendor Support
Quality of Features
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Breadth of Features
Business Value Created
Ease of Implementation
Ease of Customization
Usability and Intuitiveness
Product Strategy and Rate of Improvement
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Keap Reviews

Laura B.
- Role: Public Sector
- Industry: Utilities
- Involvement: End User of Application
Submitted Feb 2023
Marketing automation tool for businesses
Likeliness to Recommend
What differentiates Keap from other similar products?
Keap is a great CRM software for enterprises overall. Keap's many compatible connectors make it a fantastic tool for creative marketing and business tactics. Keap not only satisfies our immediate demands but also makes it simple for us to integrate beyond them. The networks they are a part of allowing us to communicate directly with new applicants and obtain vital data about them.
What is your favorite aspect of this product?
Thanks to Keap's assistance, I can automate my clients' processes in a way that is beneficial to them. Through the use of a variety of opt-in methods, I can capture leads, create and release products, and create automated distribution schedules for both products and campaign emails by utilizing a variety of opt-in techniques to gather information. The referral partner function can be used to speed up the referral process.
What do you dislike most about this product?
There have been issues with deliverability in the past. When learning automation, there is a learning curve. Understanding how everything comes together and how to put it up has been challenging. One of this program's drawbacks is occasionally making email shopping blunders, but we think you can learn from that.
What recommendations would you give to someone considering this product?
The campaign builder is so comprehensive and robust that it can accommodate anything you can think of. It's beautiful that alternative approaches have been considered for almost everything. Numerous integrations with third parties and a robust API. Constructive community with real devas there for inquiries. The ease with which clients can be moved along the pipeline for different actions to take place.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Karly M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2023
Keap is a robust and user-friendly program.
Likeliness to Recommend
What differentiates Keap from other similar products?
Keap is a CRM platform for organizations that is very straightforward and intuitive. It's simple to navigate and locate what you're looking for, thanks to the user interface's clear layout. Setting up automatic tasks and campaigns to handle the most tedious activities is a terrific benefit of automation that saves time and effort.
What is your favorite aspect of this product?
It is nice to be able to divide my customers into multiple categories and be able to email each type individually from Keap. It is also possible for me to do this for potential customers and previous customers as well. Having everything in one place has made my life easier and more organized now that everything is in one place, and I have become more motivated to communicate with my clients directly than before.
What do you dislike most about this product?
I initially had some problems with the Keap phone number, but they not fixed it, even though it took some time. One drawback is that there aren't many customizing choices. When it comes to personalizing the appearance and feel of your CRM, your options are limited. Also, you won't be able to acquire in-depth insights into your data because there are no sophisticated analytics or reporting capabilities.
What recommendations would you give to someone considering this product?
As a lead manager and marketing tool, it is a powerful tool that achieves the task and performs admirably. A wide range of customization options is available to you. With embeddable forms that can trigger tags and sequences like email marketing, we have been able to reduce the amount of manual labor we are doing every day.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Charlie W.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Dec 2022
A solid email marketing tool
Likeliness to Recommend
What differentiates Keap from other similar products?
The automated process takes all the stress out of managing customer relations, allowing users to quickly and easily stay on top of all aspects of their business operations. Additionally, its collaboration tools enable teams to work together effectively and efficiently. The shared workspace allows team members to share and track important information, providing everyone with constant access to the same data. This ensures that all members are on the same page at all times.
What is your favorite aspect of this product?
I also appreciate the user interface which is highly intuitive and easy to use. Even those with limited computer literacy can quickly learn how to operate the system. Plus, through its automated processes, it helps us save time and effort when managing customer relations. Its ability to streamline processes has been a great asset for our business. I am also impressed by its collaboration tools which enable us to quickly communicate and work together on projects with ease. This has greatly increased our efficiency at work.
What do you dislike most about this product?
Our organization was never approached by any other method, such as telephone, other than using the wrong email address. Our settings and data have been erased and cannot be recovered at this time. We have been informed that the only choice we have is to register an account from scratch. Unsuitable as a business practice.
What recommendations would you give to someone considering this product?
I would suggest taking advantage of the automated processes available. This will help you save time and effort when managing customer relations. Additionally, the collaboration tools will enable teams to quickly communicate and work together on projects efficiently. Overall, Keap CRM Software is a powerful, easy-to-use CRM system that can help simplify your business operations. Give it a try and see how it works for you. You won't be disappointed!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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