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Keap Logo
Keap

Keap

Composite Score
7.8 /10
CX Score
7.9 /10

What is Keap?

Keap is an all-in-one CRM and sales & marketing automation platform designed to grow your business. House all your client activity and communications in one place. Keap helps you create growth, profit and freedom with software that automates your entire business — from email follow-up to team task management. Plus, you get implementation services and expert strategy consulting to get you going from day one.

Company Details

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Keap Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Keap.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Keap?

12% Negative
4% Neutral
84% Positive

Pros

  • Performance Enhancing
  • Trustworthy
  • Caring
  • Respectful

Feature Ratings

Average 87

Customer Service Management

92

Account and Contact Management

89

Mobile

88

Lead Management

88

Telephony and Call Center Management

88

Collaboration

88

Marketing Management

88

Analytics and Reporting

87

Sales Management

85

Activity and Workflow Management

81

Quote Contract and Proposal

80

Vendor Capability Ratings

Average 85

Vendor Support

89

Ease of Data Integration

88

Quality of Features

88

Breadth of Features

87

Business Value Created

87

Ease of IT Administration

86

Availability and Quality of Training

85

Ease of Implementation

84

Ease of Customization

84

Usability and Intuitiveness

80

Product Strategy and Rate of Improvement

79

Keap Reviews

Nelida S.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2021

The options to tailor to your individual needs.

Likeliness to Recommend

9 /10

What differentiates Keap from other similar products?

The options to tailor to your individual needs. We like to know certain details about our Client as we communicate with them and there is a plethora of options with KEAP to have everything in front of you via the client Phone Number , Email or Name

What is your favorite aspect of this product?

The ease of finding someone in the system without a lot of their personal information helps us help our clients faster.

What do you dislike most about this product?

The system assigns an ID Number to each Client. We use the ID in some areas BUT when we search the ID Number it will not bring up client. We then have to make sure their Name, Email, Phone Number is present to have an alternative way of bring up the client account. Clients many times use another email to purchase in our Shopy System and that instantly created another account for the same client in Keap. The 2 systems do not know they are the same person BUT I would love a way to have a warning or update of some kind to bring it to our attention if the system seen similarities so we can have the IT merge the 2 accounts.

What recommendations would you give to someone considering this product?

Please know what you need NOW and what the Future Growth looks like for your company and see if KEAP with be able to accommodate a growing company Like YOURS!

Pros

  • Saves Time
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Isaac H.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Excellent platform for generating more leads

Likeliness to Recommend

9 /10

What differentiates Keap from other similar products?

I have not been able to interact with similar product in our company.

What is your favorite aspect of this product?

It has streamlined our sales channels by generating more leads that contribute to faster customer engagement. It is very powerful in creating campaigns that are distributed to our targeted groups of customers.

What do you dislike most about this product?

I have not experienced any drawback that can lead to low functionality.

What recommendations would you give to someone considering this product?

Keap is powerful platform in empowering sales and marketing channels and I really recommend to any company.

Pros

  • Reliable
  • Effective Service
  • Altruistic
  • Over Delivered

Kishan K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Versatile Marketing Automation & CRM Platform

Likeliness to Recommend

9 /10

What differentiates Keap from other similar products?

In order to eliminate time-consuming activities that we all useKeap, It offers a versatile and dynamic platform to enable small businesses to profit from marketing automation. My events firm and my digital agency both used separate applications due to the flexibility of the platform. When it comes to events, there are a lot of repetitive chores and processes to keep track of. Keap helped me stay organized and on track so I could focus on the essential stuff, like ticket sales. These features are differentiated Keap from other similar competitor products.

What is your favorite aspect of this product?

The extensive feature set and regular updates from the Keap product team are what I enjoy most about Keap. Sales and support have been great. A recent migration from one platform to another went smoothly. The campaign builder is also a favorite. Recently, I've noticed a devotion to upgrading and enhancing it, which I like. It's the closest thing I've discovered to a one-stop-shop. Having fewer tools to manage my business is a huge plus for me. It is available both online and as an app.

What do you dislike most about this product?

When developing email campaigns, I wish you could CC or BCC an email address. This would make it easier for me to combine Keap with SalesForce if it were available. Also, it would be nice if Keap could make it easier to incorporate an existing email address into its emailing feature. I had a little trouble setting up an automatic email series, though. A short call to customer service got me the support I needed to start and operate my automated marketing campaign in no time.

What recommendations would you give to someone considering this product?

Consider using this technology in conjunction with a trained virtual assistant. Keap is a better alternative if you require more than simply database administration, such as the ability to collect payments and create landing pages. Keap is the number one marketing automation program for serious entrepreneurs who are serious about their business, are serious about lead creation, and want an effective system for monitoring prospects, following up with them and turning them into clients, and generating referrals. I encourage you to take advantage of the training opportunities available.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing