In Partnership With SelectHub
What is Keap?
Keap is an all-in-one CRM and sales & marketing automation platform designed to grow your business. House all your client activity and communications in one place. Keap helps you create growth, profit and freedom with software that automates your entire business — from email follow-up to team task management. Plus, you get implementation services and expert strategy consulting to get you going from day one.
Company Details
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In Partnership With SelectHub
Keap Ratings
Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
95 Plan to Renew
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Keap?
Pros
- Performance Enhancing
- Trustworthy
- Caring
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Management
Account and Contact Management
Mobile
Lead Management
Telephony and Call Center Management
Collaboration
Marketing Management
Analytics and Reporting
Sales Management
Activity and Workflow Management
Quote Contract and Proposal
Vendor Capability Ratings
Vendor Support
Ease of Data Integration
Quality of Features
Breadth of Features
Business Value Created
Ease of IT Administration
Availability and Quality of Training
Ease of Implementation
Ease of Customization
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Also Featured in...
Marketing Automation - B2B
Score 8.1
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Marketing Automation - B2C
Score 8.1
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Lead Management
Score 8.0
View Keap in this category (opens in a new tab)
Customer Relationship Management - Small Business
Score 7.8
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Keap Reviews
Nelida S.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Dec 2021
The options to tailor to your individual needs.
Likeliness to Recommend
What differentiates Keap from other similar products?
The options to tailor to your individual needs. We like to know certain details about our Client as we communicate with them and there is a plethora of options with KEAP to have everything in front of you via the client Phone Number , Email or Name
What is your favorite aspect of this product?
The ease of finding someone in the system without a lot of their personal information helps us help our clients faster.
What do you dislike most about this product?
The system assigns an ID Number to each Client. We use the ID in some areas BUT when we search the ID Number it will not bring up client. We then have to make sure their Name, Email, Phone Number is present to have an alternative way of bring up the client account. Clients many times use another email to purchase in our Shopy System and that instantly created another account for the same client in Keap. The 2 systems do not know they are the same person BUT I would love a way to have a warning or update of some kind to bring it to our attention if the system seen similarities so we can have the IT merge the 2 accounts.
What recommendations would you give to someone considering this product?
Please know what you need NOW and what the Future Growth looks like for your company and see if KEAP with be able to accommodate a growing company Like YOURS!
Pros
- Saves Time
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Isaac H.
- Role: Sales Marketing
- Industry: Retail
- Involvement: IT Leader or Manager
Submitted Sep 2021
Excellent platform for generating more leads
Likeliness to Recommend
What differentiates Keap from other similar products?
I have not been able to interact with similar product in our company.
What is your favorite aspect of this product?
It has streamlined our sales channels by generating more leads that contribute to faster customer engagement. It is very powerful in creating campaigns that are distributed to our targeted groups of customers.
What do you dislike most about this product?
I have not experienced any drawback that can lead to low functionality.
What recommendations would you give to someone considering this product?
Keap is powerful platform in empowering sales and marketing channels and I really recommend to any company.
Pros
- Reliable
- Effective Service
- Altruistic
- Over Delivered
Please tell us why you think this review should be flagged.
Kishan K.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2021
Versatile Marketing Automation & CRM Platform
Likeliness to Recommend
What differentiates Keap from other similar products?
In order to eliminate time-consuming activities that we all useKeap, It offers a versatile and dynamic platform to enable small businesses to profit from marketing automation. My events firm and my digital agency both used separate applications due to the flexibility of the platform. When it comes to events, there are a lot of repetitive chores and processes to keep track of. Keap helped me stay organized and on track so I could focus on the essential stuff, like ticket sales. These features are differentiated Keap from other similar competitor products.
What is your favorite aspect of this product?
The extensive feature set and regular updates from the Keap product team are what I enjoy most about Keap. Sales and support have been great. A recent migration from one platform to another went smoothly. The campaign builder is also a favorite. Recently, I've noticed a devotion to upgrading and enhancing it, which I like. It's the closest thing I've discovered to a one-stop-shop. Having fewer tools to manage my business is a huge plus for me. It is available both online and as an app.
What do you dislike most about this product?
When developing email campaigns, I wish you could CC or BCC an email address. This would make it easier for me to combine Keap with SalesForce if it were available. Also, it would be nice if Keap could make it easier to incorporate an existing email address into its emailing feature. I had a little trouble setting up an automatic email series, though. A short call to customer service got me the support I needed to start and operate my automated marketing campaign in no time.
What recommendations would you give to someone considering this product?
Consider using this technology in conjunction with a trained virtual assistant. Keap is a better alternative if you require more than simply database administration, such as the ability to collect payments and create landing pages. Keap is the number one marketing automation program for serious entrepreneurs who are serious about their business, are serious about lead creation, and want an effective system for monitoring prospects, following up with them and turning them into clients, and generating referrals. I encourage you to take advantage of the training opportunities available.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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