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In Partnership With SelectHub
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What is Keap?
Keap is an all-in-one CRM and sales & marketing automation platform designed to grow your business. House all your client activity and communications in one place. Keap helps you create growth, profit and freedom with software that automates your entire business — from email follow-up to team task management. Plus, you get implementation services and expert strategy consulting to get you going from day one.
Company Details
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Keap Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Keap.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
89 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Keap?
Pros
- Performance Enhancing
- Caring
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Management
Mobile
Account and Contact Management
Telephony and Call Center Management
Lead Management
Marketing Management
Collaboration
Analytics and Reporting
Sales Management
Activity and Workflow Management
Quote Contract and Proposal
Vendor Capability Ratings
Vendor Support
Quality of Features
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Breadth of Features
Business Value Created
Ease of Implementation
Ease of Customization
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Also Featured in...
Marketing Automation - B2B
Score 7.9
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Marketing Automation - B2C
Score 7.9
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Lead Management
Score 7.9
View Keap in this category (opens in a new tab)
Customer Relationship Management - Small Business
Score 7.8
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Keap Reviews
Nataliea L.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Jul 2022
Keap is a well-known solution for automation.
Likeliness to Recommend
What differentiates Keap from other similar products?
I even have been exploiting Keap (InfusionSoft) for over ten years. Keap does it all. Automation is vital once running a prosperous business! Keap permits you to make marketing campaigns that you will use over and over for multiple customers. It additionally allows for tracking. You can see wherever your lead came in from, where they got there, and what’s the next step to close the deal.
What is your favorite aspect of this product?
It is a whole platform for everything you need. It’s a scheduling feature that will facilitate the lead capture process. The landing pages are nice-looking, and I love the previous email builder. I didn’t keep long enough to check the new email builder though, solely the Beta. It was robust to line up the complete system at first, however once done I didn’t spend abundant time on that every day. I may have faith in it to work seamlessly.
What do you dislike most about this product?
In my experience, the client support is nearly always fast to respond, however, the first-tier techs too often have difficulties grasping the nuances of the Keap app. It may be frustrating once the tech is tunnel-visioned on a solution that isn’t truly a solution for the particular problem.
What recommendations would you give to someone considering this product?
What I prefer best regarding Keap is that it’s an integrated CRM, eCommerce, and marketing suite. I can style a customer journey, produce a marketing funnel, and track the progress of prospects through their entry as totally qualified customers and later into well-invested clients.
Pros
- Continually Improving Product
- Performance Enhancing
- Unique Features
- Effective Service
Please tell us why you think this review should be flagged.
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Moses T.
- Role: Sales Marketing
- Industry: Insurance
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2022
Keap Review. Good product, Complex To Use.
Likeliness to Recommend
What differentiates Keap from other similar products?
Its has lots of feature but hard to use
What is your favorite aspect of this product?
Lots of functionality.
What do you dislike most about this product?
its hard to use.
What recommendations would you give to someone considering this product?
You need to be really tech savvy.
Pros
- Effective Service
- Enables Productivity
- Trustworthy
- Efficient Service
Please tell us why you think this review should be flagged.
Fabienne B.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2022
Manage sales, marketing and more in one place
Likeliness to Recommend
What differentiates Keap from other similar products?
Keap is one of the resources we have leveraged the most in my organization; it has helped us to simplify our workflow abysmally and has solid marketing and sales automation capabilities that save us a significant amount of time altogether; on the other hand, the ease with which we can design and send email marketing campaigns is astonishing. No tool saves us more time, energy, and money than Keap; it benefits us a lot with everything it brings to the organization regarding marketing and sales.
What is your favorite aspect of this product?
Keap is that agile and robust software that goes hand in hand with sales, marketing, and finance teams; in my organization, it is used as a commercial backend. It is easy to understand good at managing tasks and sales flow. Keap is loaded with many valuable features for customer relationship management, sending campaigns, for scheduling appointments and reminders, among other things. Keap is that all-in-one tool that every organization should have.
What do you dislike most about this product?
The software is good; it has many features, so you will probably encounter a learning curve. On the other hand, the order forms and shopping cart could be improved; they are fundamental.
What recommendations would you give to someone considering this product?
Keap is an agile and robust tool for marketing and sales that every organization should start counting on, it has features for almost everything and is not difficult to use. For invoicing and payment collections, it is also quite effective. Give it a try.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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