Keap Customer Reviews 2024 | SoftwareReviews

Keap

Composite Score

7.8 /10

CX Score

7.9 /10

19 Reviews Write a Review

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What is Keap?

Keap is an all-in-one CRM and sales & marketing automation platform designed to grow your business. House all your client activity and communications in one place. Keap helps you create growth, profit and freedom with software that automates your entire business — from email follow-up to team task management. Plus, you get implementation services and expert strategy consulting to get you going from day one.

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Keap Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Keap.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Keap?

12% Negative

4% Neutral

84% Positive

Pros

Performance Enhancing
Trustworthy
Caring
Respectful

Feature Ratings

Average 87

Customer Service Management

Account and Contact Management

Mobile

Lead Management

Telephony and Call Center Management

Collaboration

Marketing Management

Analytics and Reporting

Sales Management

Activity and Workflow Management

Quote Contract and Proposal

Vendor Capability Ratings

Average 85

Vendor Support

Ease of Data Integration

Quality of Features

Breadth of Features

Business Value Created

Ease of IT Administration

Availability and Quality of Training

Ease of Implementation

Ease of Customization

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Also Featured in...

Marketing Automation - B2B

Score 8.1

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Marketing Automation - B2C

Score 8.1

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Lead Management

Score 8.0

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Customer Relationship Management - Small Business

Score 7.8

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Keap Reviews

Moses T.

Role: Sales Marketing
Industry: Insurance
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2022

Keap Review. Good product, Complex To Use.

Likeliness to Recommend

6 /10

What differentiates Keap from other similar products?

Its has lots of feature but hard to use

What is your favorite aspect of this product?

Lots of functionality.

What do you dislike most about this product?

its hard to use.

What recommendations would you give to someone considering this product?

You need to be really tech savvy.

Pros

Effective Service
Enables Productivity
Trustworthy
Efficient Service

Fabienne B.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Manage sales, marketing and more in one place

Likeliness to Recommend

10 /10

What differentiates Keap from other similar products?

Keap is one of the resources we have leveraged the most in my organization; it has helped us to simplify our workflow abysmally and has solid marketing and sales automation capabilities that save us a significant amount of time altogether; on the other hand, the ease with which we can design and send email marketing campaigns is astonishing. No tool saves us more time, energy, and money than Keap; it benefits us a lot with everything it brings to the organization regarding marketing and sales.

What is your favorite aspect of this product?

Keap is that agile and robust software that goes hand in hand with sales, marketing, and finance teams; in my organization, it is used as a commercial backend. It is easy to understand good at managing tasks and sales flow. Keap is loaded with many valuable features for customer relationship management, sending campaigns, for scheduling appointments and reminders, among other things. Keap is that all-in-one tool that every organization should have.

What do you dislike most about this product?

The software is good; it has many features, so you will probably encounter a learning curve. On the other hand, the order forms and shopping cart could be improved; they are fundamental.

What recommendations would you give to someone considering this product?

Keap is an agile and robust tool for marketing and sales that every organization should start counting on, it has features for almost everything and is not difficult to use. For invoicing and payment collections, it is also quite effective. Give it a try.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Colin B.

Role: Operations
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2022

IT works well, but difficult to administrate

Likeliness to Recommend

6 /10

What differentiates Keap from other similar products?

Keap does have an Omni solution, from lead management to client management. They can email clients, leads, and provide billing automation with one solution.

What is your favorite aspect of this product?

The billing automation is probably their best feature.

What do you dislike most about this product?

The administration of work for clients is incredibly difficult. When building a project flow for a client everything is based on time delays, not predecessors, this can be difficult to manage and report on. If an event occurs I can trigger a work item to go to a person or group, but I cannot see what work is set to go to any person or group, so change management can be a nightmare.

What recommendations would you give to someone considering this product?

If you are small and need an end-to-end solution for lead and client management, this is the software for you. Once your business grows, you will find that Keap does not scale well.

Pros

Performance Enhancing
Trustworthy
Caring
Respectful

Cons

Inhibits Innovation
Slower Product Innovation
Less Effective Service

Keap

What is Keap?

Company Details

Book a Free Demo Today!

Keap Ratings

87 Likeliness to Recommend

95 Plan to Renew

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Keap?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Activity and Workflow Management Text or code-based and visual workflow designers.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Marketing Automation - B2B

Marketing Automation - B2C

Lead Management

Customer Relationship Management - Small Business

Keap Reviews

Moses T.

Keap Review. Good product, Complex To Use.

Likeliness to Recommend

Pros

Fabienne B.

Manage sales, marketing and more in one place

Likeliness to Recommend

Pros

Colin B.

IT works well, but difficult to administrate

Likeliness to Recommend

Pros

Cons

Feature Ratings

Customer Service Management

Account and Contact Management

Mobile

Lead Management

Telephony and Call Center Management

Collaboration

Marketing Management

Analytics and Reporting

Sales Management

Activity and Workflow Management

Quote Contract and Proposal

Vendor Capability Ratings

Vendor Support

Ease of Data Integration

Quality of Features

Breadth of Features

Business Value Created

Ease of IT Administration

Availability and Quality of Training

Ease of Implementation

Ease of Customization

Usability and Intuitiveness

Product Strategy and Rate of Improvement