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Keap Logo
Keap

Keap

Composite Score
7.8 /10
CX Score
7.7 /10

What is Keap?

Keap is an all-in-one CRM and sales & marketing automation platform designed to grow your business. House all your client activity and communications in one place. Keap helps you create growth, profit and freedom with software that automates your entire business — from email follow-up to team task management. Plus, you get implementation services and expert strategy consulting to get you going from day one.

Company Details

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Keap Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Keap.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

89 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Keap?

10% Negative
11% Neutral
79% Positive

Pros

  • Performance Enhancing
  • Caring
  • Trustworthy
  • Fair

Feature Ratings

Average 88

Customer Service Management

93

Mobile

89

Account and Contact Management

89

Telephony and Call Center Management

89

Lead Management

89

Marketing Management

89

Collaboration

89

Analytics and Reporting

88

Sales Management

86

Activity and Workflow Management

83

Quote Contract and Proposal

82

Vendor Capability Ratings

Average 85

Vendor Support

89

Quality of Features

88

Ease of Data Integration

88

Ease of IT Administration

86

Availability and Quality of Training

86

Breadth of Features

86

Business Value Created

85

Ease of Implementation

85

Ease of Customization

83

Usability and Intuitiveness

81

Product Strategy and Rate of Improvement

79

Keap Reviews

Nataliea L.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

Keap is a well-known solution for automation.

Likeliness to Recommend

8 /10

What differentiates Keap from other similar products?

I even have been exploiting Keap (InfusionSoft) for over ten years. Keap does it all. Automation is vital once running a prosperous business! Keap permits you to make marketing campaigns that you will use over and over for multiple customers. It additionally allows for tracking. You can see wherever your lead came in from, where they got there, and what’s the next step to close the deal.

What is your favorite aspect of this product?

It is a whole platform for everything you need. It’s a scheduling feature that will facilitate the lead capture process. The landing pages are nice-looking, and I love the previous email builder. I didn’t keep long enough to check the new email builder though, solely the Beta. It was robust to line up the complete system at first, however once done I didn’t spend abundant time on that every day. I may have faith in it to work seamlessly.

What do you dislike most about this product?

In my experience, the client support is nearly always fast to respond, however, the first-tier techs too often have difficulties grasping the nuances of the Keap app. It may be frustrating once the tech is tunnel-visioned on a solution that isn’t truly a solution for the particular problem.

What recommendations would you give to someone considering this product?

What I prefer best regarding Keap is that it’s an integrated CRM, eCommerce, and marketing suite. I can style a customer journey, produce a marketing funnel, and track the progress of prospects through their entry as totally qualified customers and later into well-invested clients.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Unique Features
  • Effective Service

Moses T.

  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2022

Keap Review. Good product, Complex To Use.

Likeliness to Recommend

6 /10

What differentiates Keap from other similar products?

Its has lots of feature but hard to use

What is your favorite aspect of this product?

Lots of functionality.

What do you dislike most about this product?

its hard to use.

What recommendations would you give to someone considering this product?

You need to be really tech savvy.

Pros

  • Effective Service
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Fabienne B.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Manage sales, marketing and more in one place

Likeliness to Recommend

10 /10

What differentiates Keap from other similar products?

Keap is one of the resources we have leveraged the most in my organization; it has helped us to simplify our workflow abysmally and has solid marketing and sales automation capabilities that save us a significant amount of time altogether; on the other hand, the ease with which we can design and send email marketing campaigns is astonishing. No tool saves us more time, energy, and money than Keap; it benefits us a lot with everything it brings to the organization regarding marketing and sales.

What is your favorite aspect of this product?

Keap is that agile and robust software that goes hand in hand with sales, marketing, and finance teams; in my organization, it is used as a commercial backend. It is easy to understand good at managing tasks and sales flow. Keap is loaded with many valuable features for customer relationship management, sending campaigns, for scheduling appointments and reminders, among other things. Keap is that all-in-one tool that every organization should have.

What do you dislike most about this product?

The software is good; it has many features, so you will probably encounter a learning curve. On the other hand, the order forms and shopping cart could be improved; they are fundamental.

What recommendations would you give to someone considering this product?

Keap is an agile and robust tool for marketing and sales that every organization should start counting on, it has features for almost everything and is not difficult to use. For invoicing and payment collections, it is also quite effective. Give it a try.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity