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Keap Logo
Keap

Keap

Composite Score
7.8 /10
CX Score
7.7 /10

What is Keap?

Keap is an all-in-one CRM and sales & marketing automation platform designed to grow your business. House all your client activity and communications in one place. Keap helps you create growth, profit and freedom with software that automates your entire business — from email follow-up to team task management. Plus, you get implementation services and expert strategy consulting to get you going from day one.

Company Details

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Keap Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Keap.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

89 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Keap?

10% Negative
11% Neutral
79% Positive

Pros

  • Performance Enhancing
  • Caring
  • Trustworthy
  • Fair

Feature Ratings

Average 88

Customer Service Management

93

Mobile

89

Account and Contact Management

89

Telephony and Call Center Management

89

Lead Management

89

Marketing Management

89

Collaboration

89

Analytics and Reporting

88

Sales Management

86

Activity and Workflow Management

83

Quote Contract and Proposal

82

Vendor Capability Ratings

Average 85

Vendor Support

89

Quality of Features

88

Ease of Data Integration

88

Ease of IT Administration

86

Availability and Quality of Training

86

Breadth of Features

86

Business Value Created

85

Ease of Implementation

85

Ease of Customization

83

Usability and Intuitiveness

81

Product Strategy and Rate of Improvement

79

Keap Reviews

Dayton B.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Marketing for advanced users.

Likeliness to Recommend

10 /10

What differentiates Keap from other similar products?

Keap CRM Software stands out from other similar products due to its sophisticated user interface, automation options, and collaboration tools. The system's ease of use makes it simple for businesses of all sizes to begin using the system quickly. In addition, it offers a wide range of integration opportunities with third-party applications and services. This provides users with a variety of opportunities, from incorporating with email accounts to setting up marketing campaigns.

What is your favorite aspect of this product?

One of my favorite aspects of Keap CRM Software is its ability to effortlessly sync with third-party applications and services. This helps keep our customer records up to date, making it easier for us to stay in touch with potential and current customers. With the integration of other platforms, I can easily manage multiple contacts at once, allowing me to reach out in a more meaningful way.

What do you dislike most about this product?

The processes were running well and the system was set up, but at some point the credit card expired, wiping out the account and its contents. After doing extensive investigation and attempting to figure out what occurred, we discovered that the account representative deleted our data after contacting just the email they had on file, which was wrong.

What recommendations would you give to someone considering this product?

If you're considering Keap CRM Software, I recommend looking into their range of integration options. It's important to ensure that the system is compatible with other popular applications and services in order for it to function properly. Additionally, be sure to check out the user interface which should be easy to use and intuitive for everyone on your team.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Feastre L.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Keap, your help to success

Likeliness to Recommend

9 /10

What differentiates Keap from other similar products?

Keap envisions itself in favoring entrepreneurs to succeed. With sales and marketing automation, along with its crm, customers can create skills designed to enhance while making the most of their working hours. Keap is designed to enable users to take control of the disorganization in their business.

What is your favorite aspect of this product?

The capabilities of this software are great. Once you understand how it works, you can do amazing things for your business. It's effectively a great tool for automations that can mediate across multiple channels and online, offline. When it works well, it's super effective.

What do you dislike most about this product?

It essentially has no pipeline direction. The only conflict with the software is that it is a beast of features and I can easily get lost in the minefield. To fully utilize the project properties, it requires a representative time commitment to study each module and instrument.

What recommendations would you give to someone considering this product?

Keap is an all-in-one marketing and sales automation and crm platform designed to grow your business. With Keap, you will be able to easily capture, organize, track and provision all your leads to increase sales and revenue.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Unique Features

Sofia S.

  • Role: Industry Specific Role
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2022

Keap is one in all software for CRM users.

Likeliness to Recommend

9 /10

What differentiates Keap from other similar products?

It permits us to perform various forms of segmentation according to the needs we have, to form a campaign, we will segment the audience according to the merchandise we have if they’re frequent customers or potential customers. It conjointly contains a CRM that enables us to assign activities, and see the progress of our tasks and the project in general.

What is your favorite aspect of this product?

Keap is extraordinary because it consolidated numerous different applications for me. Currently, I have it all in one place with just one learning curve. It also came out cheaper for me than all my alternative software systems combined. The flexibility to form almost endless automation of emails and other business tasks is incredible. For me what was overwhelming was wherever to start, but due to the community and the availableness of endless examples and articles, I may quickly make out wherever to focus my efforts. For anyone beginning with Keap, I extremely suggest doing one of the Keap Academy workshops to urge you to go!

What do you dislike most about this product?

Learning automation is certainly a learning curve. Trying to grasp how everything works along and the way to set it up has been a challenge. However, Keap conjointly contains an extraordinary coaching website that you simply get access to and they are constantly put on webinars and training to assist all of us to get an improved grasp on how to use it best.

What recommendations would you give to someone considering this product?

I have run my way through many email marketing services and CRMs through my own business and thru client work. All of them have their little quirks and peccadilloes, therefore selecting the proper one for your business goes to depend upon what specific services you wish and what frustrates you the least. It’s the foremost versatile way to build an email campaign that I’ve seen, and once you learn it, it’s pretty simple to use.

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Unique Features

Cons

  • Less Generous